Volvo Cars of Naples

Terrible customer service I purchased a Volvo from this dealership 21 days ago and still do not have my registration. At time of purchase I was told a few days. I have called s I purchased a Volvo from this dealership 21 days ago and still do not have my registration. At time of purchase I was told a few days. I have called several times and asked for my salesperson, finance manager, sales manager and general manager. To date not one of them has returned my call. They were paid the sales tax,title fee and registration fee and have yet to provide proof of registration. . They say they pride themself on customer service, I think they have to learn what customer service is before they publish such comments. When the salesperson handed over all my paper work one handout stating that I would receive 6 months of free satellite radio. When I called to activate the service I was told I only receive 3 months, another call to the dealership. Again no return phone call. Based on the way this dealership treats it's customers I would not recommend this dealer to anyone. I don't know if I'll ever get my registration or that return phone call maybe my attorney can. More

I was given prompt appointment and reception. Work was completed as promised. Received car with work completed and clean . All done with friendliness and efficiency. completed as promised. Received car with work completed and clean . All done with friendliness and efficiency. More

Jacquie Pfeiffer is the jewel in the crown at this dealership. She is the reason everything is done perfectly in service, every time. I have worked with her for thirteen years now, and she is the rea dealership. She is the reason everything is done perfectly in service, every time. I have worked with her for thirteen years now, and she is the reason I remain with this dealership, given that the labor costs are, in my view, way out of reasonable range for replacement of simple and inexpensive parts. I was very disappointed that Jacquie was not named service manager or, at least, top service representative when ownership changed. She keeps my 15-year-old V70 running perfectly. More

The salesperson Kenneth Sanford provided outstanding customer service. All the questions were answered promptly. Very friendly staff. They worked very hard in getting the loan approved with the bank so customer service. All the questions were answered promptly. Very friendly staff. They worked very hard in getting the loan approved with the bank so the sale could be closed. Excellent experience. More

My car has been serviced at Devoe/Germain for the past five years and Jacquie has taken great care of me each time. Warranty and routine service items have all been handled well. five years and Jacquie has taken great care of me each time. Warranty and routine service items have all been handled well. More

Jackie always treats her customers very well, friendly service. She take the time to explain what you need. I have high trust in the quality of service I receive. service. She take the time to explain what you need. I have high trust in the quality of service I receive. More

One thing the technician could have done was to reset the time on the clock after the battery was replaced. Jacquie did an outstanding jog of explaining the service performed, charges for that service and th time on the clock after the battery was replaced. Jacquie did an outstanding jog of explaining the service performed, charges for that service and the warranty that comes with a new battery. She was also able to book my appointment when I wanted and needed....thanks!!!! More

Getting my window fixed took two hours longer than I was told it would, that is my only complaint. Other than that, the staff were very friendly and apologetic for my wait. told it would, that is my only complaint. Other than that, the staff were very friendly and apologetic for my wait. More

Have been a Volvo owner for around 15 years (4 Volvos) and Jackie has been my service rep most of that time. She's responsive, well informed and a delight to work with. In my opinion the Germain family and Jackie has been my service rep most of that time. She's responsive, well informed and a delight to work with. In my opinion the Germain family has maintained and expanded on the previous families exceptional service. Thank You More