Volvo of Midlothian

Great experience buying my new car and trading my old car with Volvo Midlothian! The team they have is great and I highly recommend them. I will be back! with Volvo Midlothian! The team they have is great and I highly recommend them. I will be back! More

FRUSTRATING! I was taken care of by Jeff the sales rep, he was great! I was treated well by the staff everyone was very friendly. My issue was the car was not d I was taken care of by Jeff the sales rep, he was great! I was treated well by the staff everyone was very friendly. My issue was the car was not detailed. I was told they would take care of it when I came back the next day. Well, then the exterior looked great ut the inside was not touched except he wiped down the insides. They had to take it down to the detailer 3 times and he still didn't get it right. Josh the manager said he vacuumed the trunk but there was still pet hair on the carpet. At least he tried, it's much appreciated. So I give no stars to the detailing! The bad thing is that the manager Josh didn't seem too concerned. So after spending thousands I now have to spend more to ger it properly detailed. More

I trust Mooer's Volvo completely with the maintenance of my vehicle, and have done so for the last seven years since I purchased it from them. The service desk (Mark and Dave) is friendly, professional a of my vehicle, and have done so for the last seven years since I purchased it from them. The service desk (Mark and Dave) is friendly, professional and will only recommend maintenance that is absolutely necessary. My vehicle gets pretty light usage, and when I have taken it in for Volvo-recommended service, they have pushed back on items that did not need to be done at that time. At no point have they asked me to do more than what is absolutely necessary - a refreshing change for a dealer/service desk. More

This Volvo dealership will always provide the following This Volvo dealership will always provide the following during my visits: Professional staff Punctual Accommodating Informative Friendly Kn This Volvo dealership will always provide the following during my visits: Professional staff Punctual Accommodating Informative Friendly Knowledgeable Informative Thank you for the great service. More

I have been dealing with this dealership for several years now and have not had any problems. I am treated always in a friendly way and appreciate their customer service which seems to be lacking in man years now and have not had any problems. I am treated always in a friendly way and appreciate their customer service which seems to be lacking in many other businesses. More

I love Mooers for so many reasons. Everyone is friendly, easygoing, and prompt to answer questions and help you out, but without being pushy or high-pressure. When my husband and I were in the process of bu easygoing, and prompt to answer questions and help you out, but without being pushy or high-pressure. When my husband and I were in the process of buying a new car back in 2009, the salesman we worked with (Tom Marchese) let the cars speak for themselves, and was incredibly patient as I was my usual indecisive self and (after multiple visits to the dealership) ultimately ended up not deciding on anything. We came back a year later (as I said, I’m indecisive) and Tom remembered us right away; he was understandably amazed when I told him I had finally decided on the car, and helped us through the overseas delivery process (which is surprisingly straightforward). He wanted to hear all about our trip to Sweden when we got back (if you ever have the opportunity to do OSD, DO IT), and then was about as excited as I was when my XC60 FINALLY arrived to the States. (I was emailing him daily with updates about its location as it crossed the ocean.) Since then, I’ve been taken care of by the equally-amazing folks at the service center. Oil changes aren’t a hassle at all - you can hang out in their cushy waiting area, complete with complimentary snacks, TV, and free Wi-fi. I dropped by over the summer without an appointment because of a dead taillight; Mark Mitterer worked me in and I was on my way within twenty minutes. I was just there to get a fuse replaced, and Rob (I think it was Rob) came out to review the invoice with me when everything was done, and then walked me to my car so he could show me where the fuse box located in case I wanted to try fixing it myself in the future. These guys are great. Case in point: while I was waiting for my car yesterday, Mark had to break the news to an older gentleman that he needed a new alternator. Mark patiently explained all of his options to him and answered his questions. He let the customer know what the risks were of waiting on the repair, what would and would not void the warranty, and did all of this without being pushy or pressuring him into making a decision on the spot. He offered to check and see if he could find a used alternator in order to save on the costs, and overall went out of his way to make sure the customer left the dealership in a vehicle that would not leave him stranded on the road, or stranded at the bank. I mention this only because my grandparents were often perceived as an easy target because of their age (never at Mooers, they lived in Canada). I was always appreciative when people took the time to work with my grandparents instead of being brusque or automatically brushing them off – or, even worse, taking an “I know what’s best for you attitude because you’re old” attitude. Mark was respectful, courteous, and treated this gentleman as if he were his own grandfather. I know Volvo's motto is "Volvo For Life," but as far as I'm concerned it should be "Mooers For Life." More

I have been dealing with Mooers Volvo on Midlothian for several years for service as well as purchasing a used vehicle. Each time I've been there I'm treated as family. I trust I am being well cared for re several years for service as well as purchasing a used vehicle. Each time I've been there I'm treated as family. I trust I am being well cared for regarding the maintanence of my vehicle. In fact, they know it is my hope and plan to be purchasing a newer model in the future. More

These people are fantastic from start to finish. Car buying is usually a miserable process, but the salespeople are friendly, knowledgeable, and most importantly very low pressure. They let the vehicles buying is usually a miserable process, but the salespeople are friendly, knowledgeable, and most importantly very low pressure. They let the vehicles speak for themselves. I can't say enough about Tom M. - he's AWESOME. The people at the service center have been as equally stellar, and don't make me feel like a moron even though honestly I couldn't tell the difference between a spark plug and a hair plug. They've been very responsive to all of my concerns and always go the extra mile. I was having an issue with my speaker that of course never showed itself when I brought it in for service - the guys there said to bring it by whenever it happened again, and so I did. I figured I would have to wait because I showed up unannounced, but a tech came out immediately, found the problem, and I had a new speaker installed the next day. YAY MOOERS MIDLO. More