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Volvo of Orange County

1.1

41 Lifetime Reviews

1400 Dan Gurney Dr, Santa Ana, California 92705 Directions
Sales: (714) 560-6950

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41 Reviews of Volvo of Orange County

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June 07, 2019

"Horrible customer service"

- Frmddj

Service has had my vehicle for 7 days.for seat warmer repair and leak in exhaust manifold. Was called by CS after making appt that they don't have loaners and would not provide one. No problem. Took in my vehicle anyway. One delay after another. I have to follow-up because my service advisor can't seem to communicate other than when he is ready to leave for the day. Now out for the weekend. The service advisor he turned my file over to hung up on me because I told reception I would hold for him to return to his desk. When I did get through it was obvious I wasn't important. I asked to speak with General manager and all I received was excuses as to why I couldn't speak with him. Long story short, been 7 days and I still do not have an answer as to when and if my vehicle will ever be completed, meanwhile, without a loaner. Poor service. I will not be coming back and will tell everyone I know about the poor service I have received. On a side note, I have never left a poor review. Only reviewed a couple of things in it life and only because they were amazing experiences. This has been such a bad ordeal I need to let everyone know who they are dealing with.....

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Recommend Dealer
No
Employees Worked With
Alvin, receptionist
March 05, 2019

"Asked to proof my immigration status to buy a car"

- google_captain

Well, it’s more like a question to everyone as it seems quite an offensive and embarrassing that dealer considers itself being able to ask for your immigration status and inquire official docs from USCIS. So, according to what the manager said - as I’m a foreigner (I am) I should proof my legal status to them. I can do it by: 1. Presenting a visa that will last for 3+ years. 2. Presenting a green card. 3. Presenting a US passport. These are the only options for people to be able to buy a car from Volvo. That means that all permanent alien workers who are pending for a green card or visa approval can’t be approved for this deal. Now, this is what permanent alien worker can provide officially: - permanent aliens #, submitted by USCIS (before the green card will be issued) - credit score (good) - ITIN # (instead of SSN) with a proof of paid taxes - copy of a monthly paystub - copy of recent utility bills - copy of the current house lease agreement Well, this dealer doesn’t bother itself with such cases, too complicated. So when I asked them why they rejected me, they answer that it’s not them, but Volvo USA doesn’t do business with anyone who is not a citizen or resident of the US. Are there Volvo USA reps to comment? Are there immigration lawyers to help me understand, how my immigration status can be an issue for a car dealership if they can still verify my identity and financial credibility by using a credit score at least? However, the best part is that they don’t even try to be nice. As soon as they knew that I’m appeared to be a “specific” customer with “lack of docs” and “illegal status” as they decided themselves, they lost interest immediately as it needs more time to work on a deal than usual and they don’t want to bother themselves. However, I kept asking questions about what else can I bring to get this deal and got zero answers. Instead, I was told very rudely to leave the building immediately because the Manager doesn’t want me to be here anymore. Can someone advise me if the manager can decide who is welcome to stay in the building and who is not? These are all questions from me. I got the worst experience in my life, was never treated that poorly trying to get a car for $78k. I think that it’s a way beyond any reasonable sense and inappropriate customer-face attitude. Hope my story helps someone not to waste a time with these guys and find other dealers willing to help you get a car. Maybe Volvo USA could comment on these?

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Recommend Dealer
No
Employees Worked With
John and Wally
September 29, 2018

"Wanky Spamweasels"

- CourtesyMyAss

This dealer is a worthless piece of xxxx that will spam you to death if you ever contact them online. They do not honor unsubscribe requests or reply to emails. There's a special place in xxxx for you, Volvo of Orange County.

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Recommend Dealer
No
Employees Worked With
worthless turds
September 07, 2017

"no response "

- Patsy46

Have left two messages - one on Voicemail and one with person answering main phone. No one from the service department has returned my call. Nice customer service.

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Recommend Dealer
No
Employees Worked With
No one
May 26, 2017

"NOT AS OF NOW"

- ARE YOU KIDDING ME

HOW MANY OWERS OUT THERE CAN'T GET THEIR VOLVO SMOGED???????? SO FAR ITS BEEN SIX WEEKS OF TRYING ON MY 2011 XC90............ VOLVO OF ORANGE WON'T DO IT,WHY????? APPARENTLY I DIDN'T PUT ENOUGH MILES ON IT. WASN'T TOLD WHEN I BOUGHT IT I HAD TOO.ASKED WHY CAN'T THIS DEALERSHIP DO IT,😬😬😬 THEY SAY IT IS TO COSTLY FOR THEM TO SMOG A VOLVO, ....... WE HAVE DONE "THE VOLVO TEST"......SO MANY TIMES I HAVE LOSS TRACK. WHEN I PARK IT IN THEIR DRIVEWAY AND WALK OFF...........JUST WONDERING🙀🙀🙀 HAVE TO SAY THO.....I LOVE MY VOLVO,DRIVES LIKE A DREAM.WITHOUT A STICKER ON MY TAG WON'T BE GOING ANYWHERE.............................IT'S JUST NOT RIGHT

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Recommend Dealer
No
Employees Worked With
KIMO ........PHONE ONLY CONCERNING THIS ,BEFORE EVERYONE WAS WONDERFUL
March 13, 2017

"Zac is a great help."

- Steventsai

Thanks Zac for your help. I have been going to this dealership for 7 years. I have grown to love Volvo cars especially the xc60 model.

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Recommend Dealer
Yes
Employees Worked With
Zac
December 23, 2016

"Zak barahow great to work with"

- Tony and Patti

Great service and very helpful. Zak did not pressure us one bit and he gave us excellent advice!!! Super car service and experience with zak.

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Recommend Dealer
Yes
Employees Worked With
Zak barahow
December 05, 2016

"Best places to purchase a vehicle!"

- Miss Rhea

Volvo of Orange County is the BEST place to purchase your vehicle. They treat us like family and we feel very welcomed visiting the dealership. Purchasing a vehicle and their maintenance service is simple and painless. Zak is very knowledgeable of all the vehicles and he makes understanding a vehicle simple, especially with all the new technology that Volvo has in its vehicles. We are fans of Volvo and appreciate everyone at Volvo of Orange County!

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Recommend Dealer
Yes
Employees Worked With
Zak
November 26, 2016

"Great service and sales team"

- Wax1234

Volvo of Orange County made me feel right at home... The service and sales team were respectful, honest and most of all friendly.. I would refer them to anyone looking for a fair and honest dealership..

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Recommend Dealer
Yes
Employees Worked With
Chris Gastmeyer
November 19, 2016

"Great attention to cusotmers."

- Customer (11/18/16)

Employees at dealership are great at finding the car that you want. Most follow up that I have ever seen from a dealer. They really listen to your wants and don't push you toward a car that doesn't fit your request. Greatly appreciate all the work from their sales manager (Ted) who provide top notch support in finding the car.

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Recommend Dealer
Yes
Employees Worked With
Ted Bickler
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