Volvo of Richmond

Most of the time, the dealer is the last place you'd want to take your car for repairs. Not in this case! Mooer's is all about customer service, honesty, and quality. They listen to and honor your specifi to take your car for repairs. Not in this case! Mooer's is all about customer service, honesty, and quality. They listen to and honor your specific requests, they point out issues they discover during servicing, and never push unnecessary service/parts. When they discover issues, they always estimate when replacement/repair will be needed rather than insisting that it be done immediately if not required. I cannot imagine taking my car anywhere else!! More

The Volvo Broad Street customer service reps are incredibly helpful. They have consistently provided timely, friendly, above and beyond the call of duty service. They make me want to own a Volvo for incredibly helpful. They have consistently provided timely, friendly, above and beyond the call of duty service. They make me want to own a Volvo forever! More

What a team of service professionals ! These guys & gals have taken care of my XC90 for some 7 years now and kept the vehicle in such great condition that I'm almost fearful to "try a new version". Add gals have taken care of my XC90 for some 7 years now and kept the vehicle in such great condition that I'm almost fearful to "try a new version". Additionally, they care for the customer - often recommending use of a loaner for the day when the service check-up may be extensive and/or time consuming. That is immensely helpful and greatly appreciated. Whenever I consider the purchase of a new car, I will certainly consider this group. More

When the issues with my defroster proved difficult to diagnose, Michael P. arranged for a loaner at no charge. He then kept the car for about a week until the next frosty morning so that the problem cou diagnose, Michael P. arranged for a loaner at no charge. He then kept the car for about a week until the next frosty morning so that the problem could be diagnosed, and repairs effected. On a cold frosty morning after I picked up the car, Michael P. called just to confirm that the problem was fully resolved. More

Michael Palese has been fantastis. Having purchased cnew cars for the last 30 years, I have to say that this is the best service provider I have ever had. The salesman, Norris Wright has been great and fol cars for the last 30 years, I have to say that this is the best service provider I have ever had. The salesman, Norris Wright has been great and followed up with us several times and always greets me by name if he sees me when in for service. More

The staff, facilties, and service were great! We bought our car from another dealer out of town but the service advisor treated us like we had been their customers all along. our car from another dealer out of town but the service advisor treated us like we had been their customers all along. More

I just finished having my first service on my new Volvo. Everyone at Moore's was very friendly, professional, and fast! I highly recomend this dealership. Everyone at Moore's was very friendly, professional, and fast! I highly recomend this dealership. More

My wife and I bought our 2004 S60 from Mooers in 2005. We bought this car because my wife was going to be commuting from Richmond to Dc and all we heard about was safety etc when it came to Volvo. Our S60 ha bought this car because my wife was going to be commuting from Richmond to Dc and all we heard about was safety etc when it came to Volvo. Our S60 has 120k miles on her now and each time I try to trade her in, my wife convinces me not to. ( This was our first Volvo but now all she will drive is a Volvo, and if I were to trade it for something other than a Volvo, I know I will be looking for an apartment as well..:) The day I showed up at Mooers I was a 23 year old in a t-shirt and plaid shorts. I encountered Ed, (who, I was sad to hear is no longer with us), in the parking lot and he treated me like I was a 50 year old successful Banker in a three piece suit, even down to throwing me the keys and letting me test drive the car on my own with out reservation. This spoke volumes of what type of dealership I was dealing with. Well since 2005 we have had a Tree fall on the hood, a rogue DC pedestrian Kick in the rear quarter panel, two rocks crack the windshield while driving and yet the ONLY mechanical work we have had to do to this vehicle are the scheduled services and brakes one time, until just this past week when my wife came home and the s60 was making a horrible noise. All that body work and after recently being detailed at Mooers the S60 looks brand new. Four years ago we moved to Northern Virginia exactly 98 miles from our Mooers dealer. We are within 20 minutes of four different Volvo dealers yet have still maintained the car at Mooers due to the courtesy, professionalism, and overall honestly we receive from Mark, Mike and the guys. But now we were stuck up here 98 miles away and our S60 needed work. What do we do? Well the only thing to do was get it towed to Mooers. The next morning our S60 was at the dealership and I was getting a call. Now, usually a call from the mechanic means,…okay, what can the mechanic seem to find wrong so that they can mark the cost up…not with Mooers. The conversation went something like this, "Mr Westerman, we cant really find anything wrong other than a minor inexpensive part. A few minutes later they called back and said we have her fixed, detailed and ready to pick up. My wife stated that she wants to drive this car till the wheels fall off especially now that the S60 is all fixed up. We have just completed the 120k mile service to include the timing belt etc, so there is no telling when I will be able to buy my Volvo SUV.(thanks guys…lol) Each time we interact with Mooers we are stunned at how great of an experience we have. Thank you Mooers family for all you do! I personally hope that we will be down soon to purchase our SUV, but knowing the quality of this car it might be a while!! More

We have had 3 experiences with the service location on west broad. They. All experiences have been negative. They do a lot of guessing with diagnosing problems and make a lot of excuses regarding work west broad. They. All experiences have been negative. They do a lot of guessing with diagnosing problems and make a lot of excuses regarding work not being completed as promised. We need a recall repair that they did not complete after leaving for a full day. We are so disgusted with their poo customer service and rudeness that we are having the recall repair complete in VA Beach. More

TO be fair, my late-model Volvo hasn't had any troubles at all. So this is only about routine maintenance. Still, I'm very impressed with the collegiality and friendliness of the service team, as well as at all. So this is only about routine maintenance. Still, I'm very impressed with the collegiality and friendliness of the service team, as well as their follow-through. More