I purchased a used car from Volvo Cars Savannah. The car was modified with a roll bar and all pictures on the web masterfully left out the roll bars appearance, additionally the lengthy description on their web site never mentioned the car was modified. Even after a number of phone calls with the salesman about my concern for originality, proper documentation, service records and insuring all the original parts the car came with were still with the car, I was never told the car had been modified. I can clearly say that had I known there had been a roll bar installed I would have never pursued the car or any car that I felt had been tracked or raced.
I had the car shipped to WI and discovered the modification when it came off the truck. Since the delivery I have had multiple e-mails and phone conversations with the dealership. Having purchased the car and having it delivered I had the roll bar removed ($2,100) and at a minimum I wanted reimbursement for the removal of the never mentioned modification.
I initially went through the salesman, he had no success with the management. I attempted to contact the owner Ralph Tolman, got his son in law Michael McIntyre and he essentially said not our problem. This to me is the example of deceptive practices and possibly fraud, also a shameful practice and a total disregard for the customer. The only sign of any concern came from the salesman himself (David Sigg) which offered me $1,000.00 from his own pocket.