Worst service ever. Had an appointment, they told me they would need my car all day so I arranged for rides. At 4:30 I had not heard anything so called because they close at 5 and we are 30 min away. It took 2 phone calls to get someone and I was told they were keeping my car overnight! No word to me about this and I had an 8am apt somewhere the next morning. I was told they werent done yet. I asked what was not done, the answer was well, nothing was done yet. Had I not called in time I would have been out of luck the next day. I have made 3 phonecalls and sent 2 emails to various people with no response. I am in the market for another luxury SUV but it won't be through Volvo of Fife.