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Volvo of Tacoma

Fife, WA

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20 Reviews

1602 40th Avenue Court East

Fife, WA

98424

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20 Reviews of Volvo of Tacoma

January 25, 2022

Bad customer service, including the service manager. I requested the installation of Pilot assist. The first time they didn't do anything to my car so after 5 days I went and picked it up. Later Mr Fox ( More

by dante dpl
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rex Albert
July 16, 2021

Terrible customer service! I left my car there for 4 days and yet nothing was ever done with it!!! And NO ONE ever called me, I was the one who had to call and find out what was going on with my vehicle. I More

by malia1266
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John
Jul 20, 2021 -

Volvo of Tacoma responded

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Volvo Cars Tacoma

January 11, 2021

Worst service ever. Had an appointment, they told me they would need my car all day so I arranged for rides. At 4:30 I had not heard anything so called because they close at 5 and we are 30 min away. More

by Robin
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mandy ? intake person, O'Brien Auto Group
January 07, 2021

.After having two bad experiences looking at and driving cars represented as "accident free" with clean CarFax (both had been previously wrecked and repaired) at two other dealerships, we finally found what More

by gbsmallie
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Gauthier
September 28, 2019

SUV Lease This has to be the best experience of leasing a vehicle ever. We simply submitted our offer on line, and the next morning go into the dealership and s More

by Jeannie Jazuk Dunn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose Guillen
February 20, 2019

Purchase of a 2017 Volvo XC60 This is my 4th Volvo since 1992. First through Topping, then O'Brien. The maintenance and sales departments have always been top notch. Saturday, 16 F More

by Volvo66
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Alyssa, O'Brien Auto Group
October 14, 2017

They did the right thing Car was originally repaired but mechanic missed something major. They towed the car back and repaired for free. It was impressive. Rex was the service More

by DrCJames
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rex
September 21, 2017

Amazing experience! My experience at this dealership was awesome! I highly recommend you see Bill Allen! He bent over backwards for me and my family and I couldn't ask fo More

by vco
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
None
September 05, 2017

Good service As usual, good service without waiting. We have purchased several cars from Volvo of Tacoma and will continue to do so. Thanks for your continued go More

by Jbh
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Fuchs
August 24, 2017

Excellent customer service Bill Allen went above and beyond to get me into the car that I wanted at a great price. He was fun to work with! More

by Kathryn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill Allen
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