Volvo of Tucson

Easy, helpful, clear, open to give full help We were very pleased with our experience. Mark went the full mile in servicing our needs. He was very helpful and non threatening. We would highly rec We were very pleased with our experience. Mark went the full mile in servicing our needs. He was very helpful and non threatening. We would highly recommend him to our friends! More

Great Car Buying Experience I just purchased a Volvo XC60 at Volvo of Tucson. Everyone was extremely helpful. I feel that I got a great deal and felt that the process was smoot I just purchased a Volvo XC60 at Volvo of Tucson. Everyone was extremely helpful. I feel that I got a great deal and felt that the process was smooth and not stressful. I always dread having to go through the process of purchasing a new car, but it was different at this dealership. There was no high pressure sales pitch and they were great to work with. More

Helpful and kind :) I wanted to share a most excellent experience I had today when I called in a bit of a quandary about the 2004 S40. The gear shifter was stuck in P, an I wanted to share a most excellent experience I had today when I called in a bit of a quandary about the 2004 S40. The gear shifter was stuck in P, and I could not get it to budge. I called Volvo service line as a hail mary, and a very polite and kind guy - Chris- answered and brainstormed a bit, and with his deductive reasoning told me to try hit the brake hard in case it was stuck and sure enough, it worked. He followed up with a bit of advice that if this happens a lot, or again, that is it not a fluke and to bring it in. This was stellar service, and a very welcome experience. Last week when I called about replacing the mirror on the C30 - the glue failed and it just fell off, right in front of my eyes while I was driving. I asked a simple question if this was part of the extended warranty, and was sent to a man in the warranty area. Our interaction was much different. I was left confused and a bit put off, as he was condescending, and treated me as if I was both stupid and dishonest. It was not a very rich customer service experience, truthfully. Today’s experience with the gentleman from your department was so rewarding, it effectively erased the nasty treatment I received from warranty guy. I think I get to see him tomorrow when I bring the C30 in for the repair so that he may decide to send it in to the company as a matter of manufacture. Third incidence of glue failure, to me says manufacture issue. I wanted you to know, your span of control in your area continues to deliver the kind of customer service that has kept me at Volvo. In the end, the customer sees the service element in every encounter they have from service, to parts to warranty to sales. I am sure, though the actual Service Department serves a defined function, a Volvo customer sees service as more of a comprehensive experience that includes each conversation with each person there. Thank you for always being one of the most reliably positive elements at Volvo of Tucson. T More

Great Vehicle Buying Experience I am greatly pleased on how Don Niles and Manny Tellez treated me at Volvo of Tucson. Don and Manny were never pushing me or rushing me. They made sur I am greatly pleased on how Don Niles and Manny Tellez treated me at Volvo of Tucson. Don and Manny were never pushing me or rushing me. They made sure that I felt comfortable on my car buying experience. I have purchased a car at a different dealer and the customer service was nothing compared to how great Don and Manny made it here at Volvo. Don and Manny let my family and I look at the vehicle and test drive it as much as we wanted too before purchasing it. My Ford Explorer was cleaned and ready to go on the day of pickup. Don and Manny were always professional and friendly. They took care of everything to make things smooth for me. If you need a vehicle Don Niles and Manny Tellez at Volvo of Tucson are the people to see. More

Manny Tellez was awesome! I was in the market for a semi new used vehicle in my local area. I browsed the internet and various search engines looking for the perfect vehicle. I I was in the market for a semi new used vehicle in my local area. I browsed the internet and various search engines looking for the perfect vehicle. I found what I was looking for at the Volvo of Tucson website. I emailed Manny Tellez, the sales manager. He contacted me as soon as the dealership opened and we started texting back and forth. Manny was always courteous and professional. After visiting the dealership, Manny showed excellent costumer services and his friendly, no pressure demeanor showed he cared about our car buying experience. We got into a lightly used 2016 Volvo S60 thanks to Manny and the paperwork and finance were a breeze. Everyone involved in our purchase at Volvo of Tucson made a great impression, were friendly and professional. HIGHLY recommend V of T for your next vehicle purchase! More

Bravo Volvo! I am so very happy with my "new" Volvo! And, for the excellent service I received at Volvo of Tucson. Branden is a true professional. He is knowled I am so very happy with my "new" Volvo! And, for the excellent service I received at Volvo of Tucson. Branden is a true professional. He is knowledgeable, kind and has a 'no pressure whatsoever' sales approach. I was very relaxed, as well as confident, that I was being treated fairly and competently throughout the whole trade-in/purchasing experience. God bless Branden and his beautiful family. Thank you! Linda Salik More

My Volvo buying experience My Volvo experience has been truly amazing! I am from Salt Lake City Utah, and traveled to Tucson to get my car. Volvo of Tucson really went above and My Volvo experience has been truly amazing! I am from Salt Lake City Utah, and traveled to Tucson to get my car. Volvo of Tucson really went above and beyond from picking me up from the airport, to getting everything lined up! They really made this car buying experience a breeze for me! Don was so great to work with! I would highly recommend this dealership! More

I found what I was looking for!! Manny was the person that helped me with my situation, I told him that I was looking for someone to help me get my credit back on track not just anot Manny was the person that helped me with my situation, I told him that I was looking for someone to help me get my credit back on track not just another person trying to sell me a car, he did get put there and found the option wich is now going to help me and my family, I think if people do just that and instead of just trying to sell cars they focus and try to help people, they would be even more succesfull, thank you Manny, God bless you and God bless enyone who reads this review!!!! More

Volvoriffic!!!! My husband totaled my car 😣 & I was left in need of a vehicle asap! I reached out to the Service Manager I trust the most! "Garret Gebhart". He knew My husband totaled my car 😣 & I was left in need of a vehicle asap! I reached out to the Service Manager I trust the most! "Garret Gebhart". He knew that a Volvo wasn't going to be the most practical purchase for us. (Husband, 2 boys, & a dog). So he checked his lot for what I needed, within the price range I was looking for. He found us an amazing Acura MDX (with a 3rd row!!!!!!) We came to see it & fell in love!! He passed us into Don Niles & Tony K. They made our situation seamless! Scott was also great & was not pushy at all! The team of Sales & Service is the best in the west! Thank you guys for everything & Garret for always being there & so trusting! I love you guys! I still love Volvos!!! But the Acura is amazing! Volvo for life! More

The only place to go! First off, I own a 2015.5 Volvo XC60 and absolutely love it. It is the best car we have ever owned. The adaptive cruise control and blind spot indic First off, I own a 2015.5 Volvo XC60 and absolutely love it. It is the best car we have ever owned. The adaptive cruise control and blind spot indicators are wonderful. The size and handling art perfect. It is a joy to drive and is not as fatiguing as other vehicles we have owned on long road trips. To buy or lease, Rob Waterman can't be beat. He actually listens to his customers, and after asking a few questions he takes you right to the car you want. We have bought two Volvos from Rob. He has a strong sense of fair play, and makes it extremely easy to purchase or lease. (We've done both.) We went in for service yesterday. Garret Gebhart (the new Service Manager), Chris Beittenmiller and Alexis Zelaya were all very impressive. They were very friendly and extremely knowledgeable. We had a chance to talk with Garret and was impressed with his vision for service department. I have owned three Volvos, all from this dealership, and always serviced there too. Each visit was friendly and resulted in a positive experience. They are honest and forthright, you never need to worry about getting ripped off or taken advantage of. This is the reason we always buy Volvos, and always from this dealership. More