Volvo of Tucson

Horrible customer service and availability of appointments. Would not honor the 50,000 mile warranty because it was days past 5 years. We could not take in sooner due to lack of available appoint appointments. Would not honor the 50,000 mile warranty because it was days past 5 years. We could not take in sooner due to lack of available appointments. We had already run the diagnostic code and they would not even give us a rough estimate for the repair without a $200 charge for them to rerun the codes and re-diagnose. More

Had standard 40K mile service completed (Oil/filter Change, Air Filter, Cabin Filter, tire rotate, brake fluid and top remainder of fluids) for a sum of $540. Got the car home and Check Engine Light ca Change, Air Filter, Cabin Filter, tire rotate, brake fluid and top remainder of fluids) for a sum of $540. Got the car home and Check Engine Light came on as well at Tire deflation warning. Had to take the car back to correct the Check Engine light which was caused by the Dip Stick not being seated correctly. The Tire defalation light occurred as the tires were NOT recalibrated with the vehicle. It would have been fine and good if the Volvo dealership was not 80 mile round trip away. Called the service manager 3 times and NEWVER received a call back. I did get a call back from Service Assistant (Alexis) who noted my concern and said it would be resolved to my satifaction. No call, note or email as of yet. This level of service is NOT acceptable to me nor should it be for anyone else. VOLVO needs to train their servicce staff as they have no clue what they are doing. Furthermore the service manager does not seem to call back people who had issues or cocerns. For future customers needing Service. STAY AWAY----FAR FAR AWAY!!!! I will Never go back . (Period) More

While under warranty, the service manager would not tell me where to change the air filter myself; said it needed a special tool and took a half hour to change. On an online Volvo forum I found I needed to me where to change the air filter myself; said it needed a special tool and took a half hour to change. On an online Volvo forum I found I needed to remove two phillips screws and pull the mounting up: total time 1 minute. Not honest! I also went after having a minor accident and the staff told me I was not safe to drive the car from the dealership until they had repaired it. This was before I had reported it to my insur. company. I had a big fight getting my car back and driving it away, never to return to Volvo of Tucson. I bought the car in PHX bec. I got a better deal there. Will never go to Volvo of Tucson again. Not honest! More

The worst service experiences Ever! We’ve owned this Volvo for eight years and each routine maintenance is a nightmare. The driver door and seatbelt has been an issue for several years. Jennifer is a Volvo for eight years and each routine maintenance is a nightmare. The driver door and seatbelt has been an issue for several years. Jennifer is a rude, unpleasant person that can’t comprehend a simple request. We always ask for a manager. More

Excelent Customer Service for Volvo XC90 Thanks to Ivan for his patience and professionalism in answering my inquiries. Very responsive. Sometimes it is worth paying a bit more to get service Thanks to Ivan for his patience and professionalism in answering my inquiries. Very responsive. Sometimes it is worth paying a bit more to get serviced by the dealership because you get the service and result that you desire. Strut is working well. More

Ivan Salazar Tops the Word Customer Service-Volvo of Tucson! If you have a Volvo and live in Tucson, Ivan Salazar is the best customer service representative you could be lucky to encounter. My day had huge pers If you have a Volvo and live in Tucson, Ivan Salazar is the best customer service representative you could be lucky to encounter. My day had huge personal issues going on and if not for Ivan, my Volvo experience would not have turned out to be the best care I could ever have imagined. If you are looking for a beautiful car and a wonderful experience and a high end atmosphere, Volvo of Tucson is your best bet! Chris in the Service Department is also very helpful and extremely knowledgeable. I highly recommend this team. More

Excellent al around Volvo of Tucson is a great dealership. It's a great place to buy a car, and they offer great service. I highly recommend it. Volvo of Tucson is a great dealership. It's a great place to buy a car, and they offer great service. I highly recommend it. More

Service Appointment I brought my 2016 Volvo XC60 in for a 20,000 mile service and the entire visit went very well. Service personnel were very professional and everything I brought my 2016 Volvo XC60 in for a 20,000 mile service and the entire visit went very well. Service personnel were very professional and everything was promptly completed and communicated very well. More

VERY SATISFIED. IVAN WAS PLEASANT, EFFICIENT AND A DELIGHT TO DEAL WITH., THE SERVICE WAS COMPLETED IN A REASONABLE AMOUNT OF TIME. THOROUGHLY DELIGHTED WITH EVERY AS IVAN WAS PLEASANT, EFFICIENT AND A DELIGHT TO DEAL WITH., THE SERVICE WAS COMPLETED IN A REASONABLE AMOUNT OF TIME. THOROUGHLY DELIGHTED WITH EVERY ASPECT OF THE DEALERSHIP. SERVICE. More