Zero integrity. Typical used car sales. I had been communicating with Sales Consultant, Travis Schaefer, for several weeks about purchasing a CPO car from Voss. We traded dozens of emails about the car, approved financing terms, and he volunteered to hold the car until I could come see it, as I was purchasing from out of state. I informed Voss I would not be able to make the trip until over the upcoming weekend and was asked what day I would arrive, so they could pull the car out of the showroom so I could drive it. That was on a Thursday. I was scheduled to arrive the following Monday, four days later.
So, on Thursday, they are supposed to be holding the car and pulling it out of the showroom for me on Monday, meanwhile ‘keeping me posted’ on any developments. I rented a car to make the 7 hour drive, booked a hotel room in the area, secured insurance for the new car (which they told me I needed… yeah, we were that far along) and SOLD my previous vehicle.
Saturday afternoon, I receive a one-sentence email telling me the car has been sold. No other warning. I responded - nothing. I call immediately - no response.
I reached out to Sales Managers, Brandon Horn and Greg Hill, Monday morning. I was told that they “didn’t see a commitment to buy.” When I showed the very specific email correspondence, I was told it was a “miscommunication” and that “it could have been worded differently, and will be in the future.”
Which part? The part where they approved the financing? Agreed to let me drive 7 hours, rent a car, book a hotel and purchase insurance? The part where they volunteered to hold the car and knew when I would arrive so they could have the car ready? That’s a lot of miscommunication. Or did they just sell the car out from under me? That seems like a more logical explanation.
When confronted (and frustrated) with these facts, they just stopped responding altogether; as mature business people do.
Honestly, probably for the best as these are not the kinds of people I would want to give my business or my money to, and you shouldn’t either. Trust and integrity are hallmarks of business relationships, especially when purchasing a vehicle, and Voss clearly has neither. Stay away and take your business, and your trust, elsewhere.