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Voss Chevrolet Inc

Dayton, OH

3.0
5 Lifetime Reviews Review Dealership

100 Loop Rd

Dayton, OH

45459

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5 Reviews of Voss Chevrolet Inc

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October 26, 2020

"Zero integrity. Typical used car sales. I had been..."

- johnc

Zero integrity. Typical used car sales. I had been communicating with Sales Consultant, Travis Schaefer, for several weeks about purchasing a CPO car from Voss. We traded dozens of emails about the car, approved financing terms, and he volunteered to hold the car until I could come see it, as I was purchasing from out of state. I informed Voss I would not be able to make the trip until over the upcoming weekend and was asked what day I would arrive, so they could pull the car out of the showroom so I could drive it. That was on a Thursday. I was scheduled to arrive the following Monday, four days later. So, on Thursday, they are supposed to be holding the car and pulling it out of the showroom for me on Monday, meanwhile ‘keeping me posted’ on any developments. I rented a car to make the 7 hour drive, booked a hotel room in the area, secured insurance for the new car (which they told me I needed… yeah, we were that far along) and SOLD my previous vehicle. Saturday afternoon, I receive a one-sentence email telling me the car has been sold. No other warning. I responded - nothing. I call immediately - no response. I reached out to Sales Managers, Brandon Horn and Greg Hill, Monday morning. I was told that they “didn’t see a commitment to buy.” When I showed the very specific email correspondence, I was told it was a “miscommunication” and that “it could have been worded differently, and will be in the future.” Which part? The part where they approved the financing? Agreed to let me drive 7 hours, rent a car, book a hotel and purchase insurance? The part where they volunteered to hold the car and knew when I would arrive so they could have the car ready? That’s a lot of miscommunication. Or did they just sell the car out from under me? That seems like a more logical explanation. When confronted (and frustrated) with these facts, they just stopped responding altogether; as mature business people do. Honestly, probably for the best as these are not the kinds of people I would want to give my business or my money to, and you shouldn’t either. Trust and integrity are hallmarks of business relationships, especially when purchasing a vehicle, and Voss clearly has neither. Stay away and take your business, and your trust, elsewhere.

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Recommend Dealer
No
Employees Worked With
Travis Schaefer, Brandon Horn
October 21, 2020

"Just want to say how much I love love my new Chevy..."

- bernadettebev

Just want to say how much I love love my new Chevy Blazer!! If it weren't for Dan Wilbur and his follow up with me, I wouldn't be driving the vehicle I ultimately wanted. Dan deserves a gold star!

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Recommend Dealer
Yes
Employees Worked With
Dan Wilbur
November 01, 2016

"Service"

- Bradlefeld

Brandon helped out after a previous issue that was experienced. Will return to voss again because of their service and sales. Would recommend to people in future.

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Recommend Dealer
Yes
Employees Worked With
Brandon Morsie
October 03, 2011

"I live in NC and found this dealership via Autotrader. I..."

- drenalize

I live in NC and found this dealership via Autotrader. I dealt with Michael Graves via email at first and he was very prompt and knowledgeable. We then corresponded by phone to further discuss the deal and Michael was very personable and professional. I flew up to OH to purchase the car and another salesman, Brian Bauman picked me up at the airport and walked me through all the final paperwork. Michael dropped in to say hello face to face as did the manager. The finance man was very thorough as well as very nice. Everyone I encountered from Dave the lot tech to the receptionist to the salesmen I had mentioned were nothing but helpful and friendly. I had a great experience and am only sad this dealership is so far away! This dealer had the exact car I was looking for at a great price and topped off with great service.

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Recommend Dealer
Yes
Employees Worked With
Michael Graves, Brian Bauman
October 22, 2010

"Best price I could find on my car and got a great trade..."

- Richard Long

Best price I could find on my car and got a great trade in too - so good it was better than pay off on a lease! Got an excellent rate too (however I checked them before I went shopping). Finance man gave me a fair price on a warranty (not sure on cost of them but it didn't raise my payment much). Would be a repeat customer if needed another car!

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Recommend Dealer
Yes
Employees Worked With
Randy Bishop, Todd Hynes, Doug E Filo, Dale Miller
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