Voyles Chrysler Dodge Jeep Ram of Birmingham - Service Center

I purchased a new Jeep Gladiator Rubicon 6 months ago and assured that, as a customer I would be given excellent service. Appointments are almost nonexistent with wait times exceeding 90 days out. I had a ai assured that, as a customer I would be given excellent service. Appointments are almost nonexistent with wait times exceeding 90 days out. I had a airbag check engine light on for over a month and have experienced nothing but frustration and a lack of care. I finally called Hendricks Automotive Group in Hover and was taken in immediately. While I waited they diagnosed the problem, ordered the part and I was out the door. That’s service. I can’t afford to return to Voyles. More

The worst dealership to buy a car from . I bought a 2019 keep wrangler sport from BenchMark jeep on 9/9/2019 and the car had a steering damper recall so I took the car to another dealership to do the recall keep wrangler sport from BenchMark jeep on 9/9/2019 and the car had a steering damper recall so I took the car to another dealership to do the recall and that was on 10/15/2020 and I found out the benchmark Jeep had claimed that they did the recall on the steering damper even though I never went back to them and I never authorized them to do the recall . When the other dealership checked the car they found out that the original steering damper is still on the car and Benchmark dealership NEVER did replace it and never did the recall even though they claim they did . And this is Fraud More

I drive a ram 5500 service truck. Due to warranty work I’ve had to use dealerships. I so wish I didn’t have to. My mechanic could have had the job done in 2 days what takes these people a month to do. It I’ve had to use dealerships. I so wish I didn’t have to. My mechanic could have had the job done in 2 days what takes these people a month to do. It wouldn’t be that bad but they do terrible work. There’s 12 bolts that hold on my brake calipers. 2 was missing and 2 more broken off. This truck is heavy 18.5 thousand lbs. it needs brakes. Do not take your vehicle to these idiots unless you have to. More

Horrible Customer Service - Waste of Money I purchased a new Jeep Cherokee two years ago and also purchased a service agreement. I was sold on the service agreement when assured that, as a cus I purchased a new Jeep Cherokee two years ago and also purchased a service agreement. I was sold on the service agreement when assured that, as a customer, I would be given excellent service. With oil changes, tire rotations, and even trying to purchase new tires, I have experienced nothing but frustration and a lack of care. I will never be returning to this dealership. More

Brought Jeep in for service on the airconditioner I brought 2011 Jeep in for service on the airconditioner and was told it would be 2 weeks before they could look at it and depending what was wrong I I brought 2011 Jeep in for service on the airconditioner and was told it would be 2 weeks before they could look at it and depending what was wrong I would have to leave for 3-4 days.... are you kidding LOL!! More

Wonderful After a terrible experience with the service department of a competitor it was so nice to be treated honestly and to be given the correct information, After a terrible experience with the service department of a competitor it was so nice to be treated honestly and to be given the correct information, I.e. No lies! They were quick as promised with the repair of my Takaita air bag and waited less than two hours total. The service rep I dealt with was Jason. A very nice young man. Thank you! Waiting room was neat, clean and comfortable and I noticed all the people waiting were dealt with very quickly. More

Left my car for 7 days to be repaired - called 9 times I own a Jeep Wrangler unlimited Moab special edition. I scheduled an appointment via email and confirmed. Dropped my car off. Called 9 times. No c I own a Jeep Wrangler unlimited Moab special edition. I scheduled an appointment via email and confirmed. Dropped my car off. Called 9 times. No call backs ever received. Had to drive back to get car because I was worried about my car. Showed up and no work had been done on my car. Had to leave and take it with no work ever being completed on it because we were going out of town. So bad. I am a multiple jeep owner and lifetime jeep owner. Very disappointed. At least have the courtesy to return my phone calls when you ha e my $40,000 car in your possession. More

Recall Scheduled recall 2 months in advance. The paperwork was in order upon arrival. Tom Williams called when the Dodge Ram 1500 was ready. The staff was c Scheduled recall 2 months in advance. The paperwork was in order upon arrival. Tom Williams called when the Dodge Ram 1500 was ready. The staff was courteous and efficient. More

Service My service experience was well beyond any I'd experienced before, from the beginning, the middle, the last and beyond. Ok...The itniatial visit...shut My service experience was well beyond any I'd experienced before, from the beginning, the middle, the last and beyond. Ok...The itniatial visit...shuttle to and from work. After completing the service, I had to return the vehicle. A vehicle was provided for me until service was completed. I received phone calls timely with details of service needed and details of additional service .The additional service was not additionally charged. I do appreciate their integrity and their wanting me as a satisfied returning customer. Randy was great from start to finish. More

The worst service department ever! I have tried and tried to make things work with this service department but I have had it. I will go to another city if I have to to keep from dealin I have tried and tried to make things work with this service department but I have had it. I will go to another city if I have to to keep from dealing with these people. I have left Cliff notes about his teams lack of customer service and attitude. We have a Jeep and two RAM trucks and will not use this service department again. My last call to them yesterday (10/27) about a recall notice was put off by Tom until December 7th. This after being told the day before when I called the first time that they would have someone call me to set it up and when they did not call I called back and was told the same thing again. I told Joush (I think) that I had already called and been told that and he laugh and was very arrogant. Tom did call back however in just a few minutes. This is my account of this one incident, I have had many and they are all with the same results... More