Voyles Chrysler Dodge Jeep Ram of Birmingham - Service Center

Had warranty work being performed on April 26th. In addition, asked them to look at the brakes. Dropped our 2007 jeep wrangler sahara on Monday and told them we would pick up on Wednesday. Tuesday mo addition, asked them to look at the brakes. Dropped our 2007 jeep wrangler sahara on Monday and told them we would pick up on Wednesday. Tuesday morning, Jonathan called and confirmed that the warranty work was completed and that the brake issues were due to the type of pads another shop had installed. I authorized them to replace the pads and turn the rotors. He called again in the afternoon and informed me that the work was complete. I reminded him that we would be picking up on Wednesday morning and asked him to ensure that the jeep was locked since my college age daughter had quite a bit of stuff in the car. He promised that it would be taken care of. Arrived Wednesday and discovered that they did not have power due to the heavy storms that rolled across Birmingham early that morning. I also discovered that while they did lock the vehicle Tuesday afternoon, they did not roll up the rear window. (All windows were closed when we dropped off the vehicle). Consequently everything on the passenger side of the back seat was soaked. This included a dry clean only coat, her nursing kit and other items. When we arrived, there were only a couple of staff members, including a manager. He apologized, had no idea why it had happened and said that we could deal with the bill when things got back to normal. Apparently that occurred Friday when Jonathan called and wanted my credit card information to close out the bill. When I asked if he was aware of the problem we had, his response was "Oh yeah, Heard about that. So what credit card do you want to use?" No offer to take care of the dry cleaning, clean the seats or adjust the bill. He transferred me to the service manager, Cliff. Cliff said he was aware of what happened but would have to get with the tech that worked on the jeep. Its Tuesday night and no feedback. I've no doubt the repair was performed correctly but I would suggest they also work on developing a similar skillset when working with customers. I own a 2007 Jeep Wrangler Unlimited Sahara and a 2008 Jeep Wrangler Unlimited Rubicon. I'll give the dealership in Anniston a try and see how they perform More

I've had nothing but good experenices with all the employees at this dealership--Jan has went above and beyond to make sure I understand about my vehicle, whether it's repairs or the cost. Thank you J employees at this dealership--Jan has went above and beyond to make sure I understand about my vehicle, whether it's repairs or the cost. Thank you Jan and GOD bless. They are always friendly and they keep their word. More