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Waco Hyundai

Waco, TX

Overview
Reviews
3.4
1,024 Reviews
Call Dealership (254) 218-3567

1501 W. Loop 340

Waco, TX

76712

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Showing 1,024 reviews

November 04, 2021

Paul was a great sales man. He listened to our needs and did his best to make sure we got what we wanted. More

by BOUSKA101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malvaez, Justin Owens, Sam May, Ramsey Ruiz, Matt Murrey, Michael Burke, Thomas Gentz, Trevor Smith, Ronny Owens, Bill Knight
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November 03, 2021

Paul Malveaz listened intently to lead me to the vehicle I needed. He was very friendly. More

by LAKEHOUSE113
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Malvaez, Matt Murrey, Thomas Gentz, Bill Knight
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November 02, 2021

Service tech was helpful, pleasant and professional. They discovered I needed a new battery and fixed me up. More

by DSCOTTBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Knight
Report | Print
November 02, 2021

My oil filter wasn’t there for an oil change I scheduled a week prior. Brought my car in for oil change at 0930 AM and it wasn’t ready until 4pm that day. I first had my son pick me up and drop me back o More

by ANGIEK.DENNIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Burke
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October 29, 2021

Everyone was very polite and efficient. I value the service department and their commitment to excellence. More

by dbtandy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam May, Michael Burke, Bill Knight
Report | Print
October 29, 2021

Staff were knowledgeable, friendly and helpful. They found I needed a new battery and they took care of it. More

by DSCOTTBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Knight
Report | Print
October 28, 2021

Steven was great!! I was anxious about buying my first brand new car but he made the experience great and put me at ease! Thank you so much! More

by kayleigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Kirkpatrick , Ramsey Ruiz, Thomas Gentz
Report | Print
October 27, 2021

The worst customer service and communication ever. Very sad. Almost 9 weeks, only two calls. More

by gonzalesalan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom, Service Writer. Dylan, Service Department.
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Oct 28, 2021 -

Waco Hyundai responded

Sir, we are sorry you car was here as long as it was. Unfortunately, there are supply chain issues which have added time to the parts distribution from the suppliers. Our goal is to fix every car and return it to it's home as fast as we can. Regarding the phone calls, every call inbound and outbound is tracked in most dealerships. In your case I see where the phone number you provided was called 23 times and we spoke to you twice. I am sorry you did not return our call or check you messages.

Oct 28, 2021 -

gonzalesalan responded

17 of those calls were me calling and begging for an update and paying my bill. Both Dylan and Tom both never returned my calls. I can’t even tell you how many times they said they would call me back within “10-15 minutes” and nothing! Tom the service write called me once, Saturday, Sept. 18th, after diagnosing the transmission problem. He left me a voicemail on this day after diagnosing the transmission problem. I called him back and agreed to apply for Hyundai assistance. The only other two calls from the service department were from Bill on Sat. Oct. 23rd and Sunday Oct. 24th to see if I wanted to pay the $6K to replace the transmission. 3 total calls came from Steven in the sales department while assisting the poor communication from your service department and seeing if he could get me into a new car. You guys are unbelievable. I have documented every call, conversation, and 3 voicemails that you left, which I returned all calls during the regular business week. P.S. Your transmission pricing is WAY OFF compared to 3 other Hyundai dealerships throughout Austin, New Braunfels, and San Antonio. Almost $2,000 higher than any other Hyundai dealership that I checked with. Unbelievable . From day one, anyone I spoke with in your service department all complained about their job and apologizing for never getting back with me. I have so many other written complaints, with dates and times recorded. You have just given the weakest apology after the worst costumer service. I feel bad for anyone else that ever has to deal with you or your dealership. Sad

October 27, 2021

They did Great, Friendly with a fair Price. Dillon was a pleasure to deal with. More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Knight
Report | Print
October 27, 2021

Awesome and great help, Staff is super friendly and accomdating and fit me in when my car was having problems More

by sean_dickenscheidt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam May, Matt Murrey, Bill Knight
Report | Print
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