Wade Ford

Quick and easy service appointment. Area of improvement would be communication. Better explaining of what service needs to happen and why. Area of improvement would be communication. Better explaining of what service needs to happen and why. More

Patrick did a great job getting my vehicle serviced in one day, appreciate the extra effort. Vehicle runs great. one day, appreciate the extra effort. Vehicle runs great. More

Great customer service. Can do better communication. Ruben did a great job of keeping up to date with me car. Can do better communication. Ruben did a great job of keeping up to date with me car. More

My service tech ed was fantastic. He stayed in touch with me and took care of everything He stayed in touch with me and took care of everything More

We have done mobile service for our trucks and the service was fantastic. Will keep using them. service was fantastic. Will keep using them. More

Great service the team treated me like family. The job was done fast and had great recommendations for later service. The job was done fast and had great recommendations for later service. More

They need to have more communication related to the vehicle between the customer and service. Ed Pineda is a well thoughtful service advisor, but he had family issues when my vehicle was ready to be pi vehicle between the customer and service. Ed Pineda is a well thoughtful service advisor, but he had family issues when my vehicle was ready to be picked up and could not be available at that time. More

They got my work done sooner and faster than I expected. I was glad to get it done even though I got there late in the day. I was glad to get it done even though I got there late in the day. More

Straight to business, I like that about them. Everyone is generally kind also. Great service! Everyone is generally kind also. Great service! More

first experience with this dealership . ... was a previous customer of ALM and had a VERY poor experience there recently ..... this visit was for a recall issue for my Explorer .... initiall ... was a previous customer of ALM and had a VERY poor experience there recently ..... this visit was for a recall issue for my Explorer .... initially the service person I met with indicated that there would be a problem doing this service in one day after an appointment had been made .... I expressed concern about have to leave the vehicle for several days ..... he immediately went to the technician and came back to tell me that the job could be completed that day .... even after there was a 'we don't have the parts" was discovered the gentleman at the service desk made arrangements to secure the parts and complete the work on time I own a 2003 Expedition and a 2019 Explorer and intend to switch to Wade for routine services based on the manner they handled this visit (and in conjunction with the disappointment with ALM) .... hopefully, this will be a beneficial relationship for all involved More