Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wade Ford
Smyrna, GA
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 433 reviews
February 18, 2019
Great Place Wade Ford Fast and friendly service. The shop is clean. The waiting room is excellant with the cafe is a plus. Excellant Dealer ship. Thanks. Keep up the great Fast and friendly service. The shop is clean. The waiting room is excellant with the cafe is a plus. Excellant Dealer ship. Thanks. Keep up the great job. More
by BADBOY32
Employees Worked With
Kristy
February 11, 2019
Magnificent !! What an amazing experience it was to visit Wade Ford. Pleasant and friendly people. Very understanding and easy to work with. They made the purchas What an amazing experience it was to visit Wade Ford. Pleasant and friendly people. Very understanding and easy to work with. They made the purchase of my vehicle a joyful experience. More
by Sunshine
Employees Worked With
Jeremy Jones and the financial team.
January 28, 2019
Best Ford dealership I've been too . I've bought new and also used vehicles from this location. I am a retired Ford motor company employee. They represent the brand very well. Best ser . I've bought new and also used vehicles from this location. I am a retired Ford motor company employee. They represent the brand very well. Best service department also More
by Msappie
Employees Worked With
Rick cothern and Jason Smith
December 14, 2018
RecallI fix Recall repair was made within time period promised.. Service mgr kept me informed of progress. Work was completed in less than one day as promised Recall repair was made within time period promised.. Service mgr kept me informed of progress. Work was completed in less than one day as promised More
by Guy
Employees Worked With
Frec
December 11, 2018
Came in for service Just wanted to say thanks to Chip in service. He was great, got us in and out and kept us update on our service!!! Thanks again Chip we will be back!! Just wanted to say thanks to Chip in service. He was great, got us in and out and kept us update on our service!!! Thanks again Chip we will be back!! More
by carvel61
Employees Worked With
Chip
December 02, 2018
Best service I've ever had. They were the absolute best! I was in a time of need and had a strict schedule too, Gerald got me in and out in no time. He could not have been any mo They were the absolute best! I was in a time of need and had a strict schedule too, Gerald got me in and out in no time. He could not have been any more kind and professional as he was, he was awesome, just the best. Best experience I've ever had. Thanks Gerald. More
by Chico123
Employees Worked With
Gerald
November 27, 2018
I got played. I just feel like Wade Ford was more worried about covering their tracks then providing fair and reasonable service. They had my car for 15 weeks, and I just feel like Wade Ford was more worried about covering their tracks then providing fair and reasonable service. They had my car for 15 weeks, and I still drove away with my car not being fixed but still had to pay a $444 bill just to get my car back. I took my car to other mechanics to get a diagnosis, and they said that Wade Ford clearly did not drive my car after fixing the water pump because I had water in my dash and lines and all the technical things you are supposed to check after changing the water pump. Instead, they tried to cover their steps by telling me a big issue that would give them more money at the end, but I get it, you are a business and upselling is what you do. I will never go back nor recommend them. The fact that they had my car for 15 weeks and were not willing to work with me at all on getting my car fixed when Wade Ford is the reason why I had to put my car back in the shop. The same day I picked it up after getting the water pump fixed, I was stuck on the side of the road a few hours later while headed home for my grandfather's funeral. Jerald was nice, but he had no authority to do much though. More
by Rodeshia
Employees Worked With
Jerald Sparkmin, Jason Smith
November 14, 2018
Poor Communication; Last chance to keep me as customer Purchased F150 from Wade so took it there for service. Truck was due for service and needed to go in for recalls (that were not addressed at last serv Purchased F150 from Wade so took it there for service. Truck was due for service and needed to go in for recalls (that were not addressed at last service). No loaner vehicles! Left truck and took shuttle home. William promised to call before 5 (when shuttle stops) with status. No call. I called in and asked if vehicle would be ready and was told "By 6-you can come and wait" so told them to send driver. No driver ever showed up. At 7:30 I called and left message that I gave up on shuttle. Truck kept overnight; I finally got a call from someone in checkout around 10am -vehicle was ready. Told them I was still waiting on driver from last night. Finally got picked up and retrieved truck.Service Advisor nowhere to be found. Wanted to get report card and go over any issues,discuss what had been done, etc. After long wait at cashier I was done. Second time in a row that I have had unfavorable service at Wade.Last time was similar problem with Rick Cothran. No promised call, little communication. Never going back. Plenty of other Ford dealers to choose from. More
by Catdaddy
Employees Worked With
William Frieson; Rick Cothran
November 02, 2018
Always 5 star plus I am never disappointed with Wade. They exceed my expectations and treat me like a family member. Chip is my go to guy in service and handles simple a I am never disappointed with Wade. They exceed my expectations and treat me like a family member. Chip is my go to guy in service and handles simple and complex issues with such ease. He aims to please at the highest level. They call me by name upon arrival and give me respect even when I ask dumb questions. There is a genuine caring spirit in all areas. More
by Southern Lady
Employees Worked With
Creed, Cedric, Chip
November 02, 2018
chef1983 I am always satisfied with the service I get here. My Service Rep does a great job. He treats my car like it was his own. I never worry about anything I am always satisfied with the service I get here. My Service Rep does a great job. He treats my car like it was his own. I never worry about anything getting damaged. I have a lot of expensive carbon fiber on my car and he makes sure they are careful working around it. The guys that work on my car do a great job also. They do quality work and respect my car. I could not ask for a better place to get my car serviced. More
by chef1983
Employees Worked With
Jerald Sparkman
