Wade Ford

Quality Work, but poor customer service I have only ever owned Fords and had them serviced at Ford dealerships. I've been going to Wade Ford for over a year for our two Ford vehicles. Today, I have only ever owned Fords and had them serviced at Ford dealerships. I've been going to Wade Ford for over a year for our two Ford vehicles. Today, it took me ten minutes just to pay for the service. There is one cashier. I think it would have been more effective for the service handler to have gone over the report with the customer and then sent the customer to pay. I had to wait for ten minutes while the cashier explained things to the customer. Then the service handler had to print something for the customer and come explain it to the customer. Finally he felt comfortable and paid. When I went to pay, I asked for my report card. The gentleman that started talking to me said that he cannot print that report for me. Then he said that they could not print it in color. Then he clarified that only service handlers print that report. I asked him if he could ask the lady handling my appointment to print it for me (he should have just offered this and not given me excuses). I did not care if it was in color or not. I just needed to know the well-being of my vehicle - every time I have paid for the Works, I have received this report, and usually, the person handling my appointment personally goes over it with me. Well, I paid and went over to the lady to get my report. She said that my keys should be brought over any minute. I had a bunch of things in my arms, so I went to my car, opened it with the code, and set my things down. While I was waiting, a lady saw me and said she'll be right over. When I saw that lady again, she had my keys and was standing about 20 feet away talking to another employee. I got out of my car, walked over to her, and took my keys from her. In total, I had spent an additional ten minutes there just trying to get my keys. I don't think this is the biggest problem in the world, but I do think I could have received better service today. More

new car excellent services and excellent benefits to there customers even after you purchase you car!!! the sales person Charles was absolutely excellent!! gr excellent services and excellent benefits to there customers even after you purchase you car!!! the sales person Charles was absolutely excellent!! great Service they are family owned so I would recommend them !! More

Great customer service from start to finish I just bought a 2015 Explorer at Wade Ford, and I am so glad I did. From the moment I arrived at the dealership until I drove away with my new car, ev I just bought a 2015 Explorer at Wade Ford, and I am so glad I did. From the moment I arrived at the dealership until I drove away with my new car, everyone treated me with such courtesy. I had not purchased a car in over 11 years, so I was a little cautious about what the process would be like. Everyone at Wade Ford made it a breeze! More

They were very accommodating this time around I was hesitant to try this dealer because my first experience was not pleasing. However, I thought I’d try them again since my car was purchased here. I was hesitant to try this dealer because my first experience was not pleasing. However, I thought I’d try them again since my car was purchased here. They are great service professionals and they were very accommodating. Very pleased with this experience. More

Positive and fast Very pleased with the sales process. Ralph was honest and clear. We did the deal quickly, and paperwork was fast and easy. Thank you for the partne Very pleased with the sales process. Ralph was honest and clear. We did the deal quickly, and paperwork was fast and easy. Thank you for the partnership. More

Ford Owner My car shopping experience was above my expectations.. It's been 6yrs since buying my last vehicle , some time vehicle shopping can be stressful , ho My car shopping experience was above my expectations.. It's been 6yrs since buying my last vehicle , some time vehicle shopping can be stressful , how ever my experience on February 3,2018 was an awesome experience ,my salesman was very knowledgeable about the car I was viewing.. There were no pressure from salesman he provided me with information about the vehicle then allowed me to make my own decisions.. That's the way great customer service should be. My first time buying a Ford Vehicle and I must say I'm loving driving my Ford..😍 More

100% Completely Satisfied. I was apprehensive about buying a new truck. I haven’t bought a truck or had a payment in 8 years. Every other time I bought a car I would sit at de I was apprehensive about buying a new truck. I haven’t bought a truck or had a payment in 8 years. Every other time I bought a car I would sit at dealerships for hours and leave without one or be told by sales staff they would “call me” as soon as they hear back about financing. When I went to Wade Ford, I left the same night with a truck. From my first contact with the dealership and sales person on the phone until the moment I drove off, I was completely satisfied. More

New Truck Great customer service and Happy with the Truck! Thanks for your help and I would gladly send any friend or relatives to purchase a new or used car.. Great customer service and Happy with the Truck! Thanks for your help and I would gladly send any friend or relatives to purchase a new or used car.. More

A great experience in buying a truck with everyone at the de Absolutely a great experience in buying the truck with this dealership. Everyone was courteous, knowledgeable, and great to deal with. Could not ask f Absolutely a great experience in buying the truck with this dealership. Everyone was courteous, knowledgeable, and great to deal with. Could not ask for more. More

F250 truck Had to upgrade to a heavy duty truck .....previously had a F150 .....purchased both at Wade Ford and used the same salesman both times ....great deale Had to upgrade to a heavy duty truck .....previously had a F150 .....purchased both at Wade Ford and used the same salesman both times ....great dealership to work with. More