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Wade Ford

Smyrna, GA

3.3
434 Reviews

3860 South Cobb Drive

Smyrna, GA

30080

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Showing 434 reviews

February 06, 2014

Top 5 reasons not to do business with WADE Ford Atlanta! Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endure More

by LC1406
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deadre Washington, Cedric Ruff, Nancy (in tags and title)
Feb 07, 2014 -

Wade Ford responded

We appreciate you bringing your experience to our attention. At Wade Ford it is our goal to provide our customers with amazing customer service and I regret you did not experience this standard during your visit. I would like the chance to discuss your concerns directly to try and ameliorate the issue and move our dealership in a more positive direction. Please contact me so that we can discuss your experience further. Best Regards, Ben Warriner bwarriner@wade.com

October 15, 2013

We found a Ford Escape on Auto Trader on 05Oct2013 that matched our criteria and within but at the top of our budget at $15998. We put in a request for further information thru the Auto Trader website. Rec More

by mds0424
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Pereira
Oct 16, 2013 -

Wade Ford responded

I apologize that you had a negative experience at our dealership. It is never our intention to misrepresent our vehicles. We would love the opportunity to speak with you further in an attempt to resolve this situation. Please contact me at your earliest convenience. Ben Warriner bwarriner@wade.com

July 16, 2013

We are repeat customers of Wade Ford. We purchased our last car new in 2006 and enjoyed the experience. This time, we purchased a used vehicle and met with Mr. Weintraub of Wade Ford. Mr. Weintraub was More

by dn5864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Weintraub
Jul 17, 2013 -

Wade Ford responded

Thank you so much for this excellent review. We really appreciate your feedback and praise. I will pass your kind words on to those whom were mentioned in the review. If there is anything else we can do for you, just give us a call. Also, congratulations on your purchase! I hope that your Wade Ford vehicle continues to serve you well for years to come. Ben Warriner bwarriner@wade.com

February 04, 2013

We came to the dealership on the reccomendation of a We came to the dealership on the reccomendation of a friend who bought a F250 at Wade Ford. I value my friend's view of Wade's customer service so I More

by patsymark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 08, 2013 -

Wade Ford responded

Cool Truck. Nothing wrong with the F250 - it leaves the competition in it's dust, so a great choice! Thanks for your kind words about Wade Ford, the team and Jeff in particular. We strive to get it right for all customers. It is great to receive feedback that we are. Enjoy your new truck, we know it will serve you well for many miles over many years. Welcome to the Wade Family!

January 29, 2013

I chose Wade ford based on proximity to my home. I picked this dealer to service a CPO car I had purchased from another dealer not convenient to me. My first and second service did not go as planned and was More

by Buckhead
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Josh
Feb 13, 2013 -

Wade Ford responded

I would like to apologize on behalf of Wade Ford for your experience with our dealership. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Best Regards, Ben Warriner Email: bwarriner@wade.com

January 10, 2013

I visited this dealership for one vehicle I found on Auto Trader. Stephen helped us with test drive the car, but sadly it did not have enough gas to reach the highway. Nevertheless, I desired to proceed with More

by Hatedit2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen
Jan 24, 2013 -

Wade Ford responded

Jan 24, 2013 -

Wade Ford responded

Jan 24, 2013 -

Wade Ford responded

We are sorry that you were not satisfied with your experience at Wade Ford, and by the sounds of it something didn't go as it should have. Please feel free to contact me directly at Wade Ford on 770-436-1200 and ask for Ben and I am more than happy to investigate this matter to ensure that all of our customers are completely satisfied with their experience at Wade Ford. Ben Wade Ford Customer Service

December 18, 2012

I paid 7500.00 CASH IN FULL for a used car from this dealership. i drove 3 1/2 hours to get the car. it BROKE DOWN on the way home. in the first 400 miles, it's had almost 5000.00 in repairs, they stopp More

by lmgc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
internet used mgr & used car manager
Feb 13, 2013 -

Wade Ford responded

I want you to know that your feedback is greatly appreciated. At Wade Ford, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left Wade Ford feeling disappointed. I would like to speak with you about this issue so I can better understand it and apologize again. Best Regards Ben Warriner Email: bwarriner@wade.com

August 13, 2012

They were a joy to work with every step of the way. Made my buying experience a happy one. I will definitely consider Wade Ford 1st next time I purchase a vehicle. More

by dmallner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Jones and Donnie Mangrum
Aug 29, 2012 -

Wade Ford responded

Thank you for your kind words and welcome to the Wade Ford Family. Our sales team we believe is what sets us apart as we strive to take the trauma out of the vehicle purchase process. Enjoy your new vehicle during the many years of reliable service it is sure to give. Wade Ford

July 17, 2012

I found a 2013 Ford Explorer Limited with the 302A package in the premium white paint. I was specifically looking for 2cd row bucket seats or captain's chairs since I have 3 children and need easy acc More

by minddoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty, Chris
Jul 17, 2012 -

Wade Ford responded

we at Wade Ford are sorry that you feel this way. I have reviewed all notes and spoken with all staff involved in this matter, and can assure you that while there was some confusion, there never was an attempt to 'Bait and Switch'. To help prevent this very type of confusion we try to post pictures of the actual vehicle as quickly as possible. Furthermore on our website at www.wadeford.com we include with all new vehicle listings a copy of the window sticker for that vehicle. If I can be of any further assistance please do not hesitate to contact the Wade Ford customer Service team. Wade Ford Customer Service

June 21, 2012

After trying to convince me that 65,000 miles on a 2 year old used car was "average" mileage for the Atlanta area the salesman I saw today, tried to get me to buy a new Fiesta, when I insisted the price was More

by kushka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
2
Jul 10, 2012 -

Wade Ford responded

Kushka, At Wade Ford we pride our selves on providing nothing less than exceptional customer service. Please feel free to contact our customer service team at your convenience as we want to find out why you felt this way and rectify so that all of our customers are delighted with our service. Wade Ford Customer Service

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