Wade Ford

Top 5 reasons not to do business with WADE Ford Atlanta! Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endure Top 5 reasons not to do business with WADE Ford Atlanta! I’m an Active duty service member who has spent the last 14 years in the military and endured numerous combat deployments over the years. I have yet to encounter the level of annoyance that I experienced at Wade Ford Atlanta. My fiancée and I was in the market for an SUV because we are currently in the process of starting our family. We had been looking for a vehicle for some time and decided that it would be best to commit to buying at the end of the year due to the sales that occur then. We settled on the new Ford Explorer and decided on January 2, 2014 to purchase it after being approved for financing from our bank. We saw that Wade Ford had the vehicle we were interested and made the trek to the dealership after looking over the specifications online. We also, had my fiancées vehicle to trade in which was in good condition with low miles. As we arrived at the dealership my top 5 reasons was unveiled. 1. Unscrupulous Business Practice Upon arrival, we began talking to the sales rep we spoke to on the phone about the vehicle. He started asking the normal question such as financing, pricing, etc. I told him we had financing and we were hoping to get the vehicle for this price out the door with trade. At this moment we were willing to give the dealership the value that they posted on their site for the vehicle. The sales person came back with paperwork that presented a price $1000 more than was on their site. We asked why and he said that it was a special they had and it doesn’t apply in our case. We went back and forth and still couldn’t get a proper answer. So we let it go because we wanted the vehicle. In any case, they were supposedly assessing our trade as well. This brings me to my next reason. 2. Unjust Evaluation So while we were sitting with the sales person, he asked for the keys to my fiancée vehicle which we obliged and gave to him. We saw this fat scruffy guy jump into the car and drove off for about 5 minutes and returned. When he returned it was about the time that the salesperson went to do our paperwork. The salesperson came back about 10minutes later and presented a low ball offer for our vehicle. Now don’t get me wrong I’m not expecting to get top dollar at the dealer but, I’m also not expecting to get a “cash for clunker” offer either because her vehicle was by far not a clunker. In any case we were able to get the vehicle traded for a price that will allow us to compensate somewhat for the $1000 increase they all of a sudden decided that we were not eligible for. It was time to do paperwork which brings me into my next reason not to do business with Wade Ford. 3. Dishonesty from employees We were escorted into a trailer to their finance guy Cedric Ruff. I remember his name because I genuinely felt this guy was a low ball in many cases. This gentleman began shuffling paperwork in front of my fiancée and me without explanation. As we read the paperwork he began getting impatient on top of that my fiancée was curious how can someone who seemed sketchy as the best word becomes the finance director. He said he was fortunate and pretty much didn’t give us an answer. After signing the paperwork, we realized that Mr. Ruff added a 3rd party warranty to our purchase vs. offering a Ford ESP warranty which by the way is much cheaper. We asked for it to remove and it seemed he felt inconvenience by our request. We later left and called the Ford ESP hotline and was able to get a maintenance warranty and a vehicle warranty for $500 less than that of what we was being offered by Mr. Cedric Ruff. 4. Unreliable Customer Service As everyone knows it is the dealership responsibility to facilitate the registration of the vehicle with the DMV in most cases. I purchased my car on January 2, 2014 and received a call on January 28, 2014 from Wade Ford asking for some more information in order to process my paperwork for my tags. At this point I became nervous because my tag expires in about 5 days. I provided the documents and then asked what was wrong. They said that we needed the documents to process your tags and title. I called back and asked why only now you all contacting me. They said that it had to do with the storm that shutdown Atlanta for 2 days that presented a delay. Now I don’t know but, that appeared to be a very dishonest answer especially because I bought the vehicle on January 2. 5. Evasive Actions to answer question Which brings me to now February 6th, 2014; I have yet to receive my tags and have made several trips to Wade Ford asking why this is. Only to be told by Mr. Cedric Ruff that it’s not his fault and blamed it on the salesperson who actually went out of his way to sell me the vehicle. In addition, I have a brand new vehicle that I’m not able to drive because of expired temporary tags. I’ve called the dealership several times and have yet to receive a call back from Mr. Ruff. I called there tags and title department spoke to a lady name Nancy who told me that there appeared to be a delay on my paperwork from the Fulton County DMV and it will take 2 days to get the document from a place less 25 minutes from the dealership. In closing, as you can see from some previous reviews there seems to be a pattern. This experience has deterred me from even wanting to purchase a Ford vehicle again in the future. All I can say is, BUYER BEWARE!!!! SHOP AT YOUR OWN RISK!! More

We found a Ford Escape on Auto Trader on 05Oct2013 that matched our criteria and within but at the top of our budget at $15998. We put in a request for further information thru the Auto Trader website. Rec matched our criteria and within but at the top of our budget at $15998. We put in a request for further information thru the Auto Trader website. Received a reply same day from salesman Creed saying that he would get us further information on Mon 07Oct as the vehicle was not on the lot yet. On Monday we received the requested information in the form of a personalized video. (nice touch!) We communicated back and forth with Creed all week being told that it was a Certified Preowned Vehicle and when we asked he told us that there would be some wiggle room with the price. Mid-week we made an appointment to test drive it on Sat 12Oct. Late Fri night as we were firming up our plans for the next day we went online and again viewed the vehicle, which had not changed. Sat we called to confirm that it was still there before making the 170 mile (each way) drive to see the vehicle. We arrived and looked over the vehicle noticing a couple small dents and that the tires had dry-rot. We drove the vehicle and decided that if the price could be adjusted down slightly that we would buy it. We talked to Creed about those issues and went inside while he talked to his manager, Danny Pereira. He came and got us from the lobby and told us that we would need to talk to Danny, the Sales Manager. We went into Danny's office and my husband confirmed that Danny was indeed "the boss". Danny commented that the vehicle had just gone on their website that day (lie). When we refuted that with the fact we had been talking to Creed about it for a week, he finally admitted that it had been 8 days. Then told us they just got it on their lot that day (another lie!). Danny handed us a pricing paper listing the price of the vehicle as $16877 plus taxes & fees (misc fees of $264 and document fees of $599). We questioned that the price of the vehicle did not match what it had been listed for online or what was marked on the windshield of the vehicle. Danny said "Well that's the price online". When we said that's not what it was on AutoTrader, he pulled up AutoTrader on his computer and said "That's the price on there now". He went on to say that "It's a Certified Pre-owned Vehicle and it costs us $500 just to certify it and we're not going to eat that". (But we had already been told that it was a Certified Pre-owned Vehicle at $15998.) My husband questioned him multiple times "So you are not going to honor the price that is marked on the windshield?" And Danny's response in a very condescending manner was an emphatic "No!" Not only were his attitude & customer service skills horrendous, the practice of increasing the price after all the communication we had on the vehicle and what was marked on the vehicle is terribly unethical. Be aware that if you are considering doing business with this dealership that they may change the price on you the day you are scheduled to view the vehicle and that they do not honor the price that they list on the vehicle. More

We are repeat customers of Wade Ford. We purchased our last car new in 2006 and enjoyed the experience. This time, we purchased a used vehicle and met with Mr. Weintraub of Wade Ford. Mr. Weintraub was last car new in 2006 and enjoyed the experience. This time, we purchased a used vehicle and met with Mr. Weintraub of Wade Ford. Mr. Weintraub was friendly, polite, knowledgeable and extremely helpful. He guided us through every step of the purchase and was personally with us throughout. We are very pleased with our experience and highly recommend him and Wade Ford for vehicle purchases. More

We came to the dealership on the reccomendation of a We came to the dealership on the reccomendation of a friend who bought a F250 at Wade Ford. I value my friend's view of Wade's customer service so I We came to the dealership on the reccomendation of a friend who bought a F250 at Wade Ford. I value my friend's view of Wade's customer service so I went on line before hand and previewed several vehicles. We narrowed our choice down to 2 vehicles and drove to the lot for a test drive. Jeff our sales person, listened to our vehicle needs and helped us compare the 2 vehicles. He helped us make an informed vehicle decision and we received excellent, low-key service with no unecessary pressures. Our salesperson Jeff made our Wade Ford purchase experience a positive one. He was friendly, knowledgeable, and dedicated to answering all our questions. He even took the time to show us around the service department! We are letting all our friends know how great Wade Ford and thier sales staff is. Mark and Patsy More

I chose Wade ford based on proximity to my home. I picked this dealer to service a CPO car I had purchased from another dealer not convenient to me. My first and second service did not go as planned and was this dealer to service a CPO car I had purchased from another dealer not convenient to me. My first and second service did not go as planned and was really both the dealer (delayed appointment time ) and Fords fault for sending a bad replacement part. My review however is based on something else entirely. Wade Ford sells your information to 3rd party extended warranty companies. This company will call you after your service under the guise of following up on your experience with Wade Fords service department. They have nothing to do with Wade ford other than receiving your personal information from them. Wade Ford should be ashamed of this practice and held accountable for giving out customers information to anyone other than their own company. More

I visited this dealership for one vehicle I found on Auto Trader. Stephen helped us with test drive the car, but sadly it did not have enough gas to reach the highway. Nevertheless, I desired to proceed with Trader. Stephen helped us with test drive the car, but sadly it did not have enough gas to reach the highway. Nevertheless, I desired to proceed with the deal. That's when I discovered that this dealership is not for the little people. They took all of my information and set me home to collect more. I waited more than 5 days to hear back from them and in the mean time I watched how they removed the car from their website. I received a pointless call from the salesman stating that management was "supposed" to call me, but what good would the call have done if their intentions was not to sell me the car to begin with. Save yourself the trouble and leave this dealership alone! If you are not the type of person they desire to sell to you are wasting your time. More

I paid 7500.00 CASH IN FULL for a used car from this dealership. i drove 3 1/2 hours to get the car. it BROKE DOWN on the way home. in the first 400 miles, it's had almost 5000.00 in repairs, they stopp dealership. i drove 3 1/2 hours to get the car. it BROKE DOWN on the way home. in the first 400 miles, it's had almost 5000.00 in repairs, they stopped answering the calls/emails, and its been in the shop 17 of the 24 days since i got it. it still has the temp tag and its in the shop **AGAIN**. DO NOT buy from this dealership- they are horrible mechanics and sell cars they KNOW have issues. also to add i have the contract for the ext. warranty & they dropped the ball on that too.. More

They were a joy to work with every step of the way. Made my buying experience a happy one. I will definitely consider Wade Ford 1st next time I purchase a vehicle. my buying experience a happy one. I will definitely consider Wade Ford 1st next time I purchase a vehicle. More

I found a 2013 Ford Explorer Limited with the 302A package in the premium white paint. I was specifically looking for 2cd row bucket seats or captain's chairs since I have 3 children and need easy acc package in the premium white paint. I was specifically looking for 2cd row bucket seats or captain's chairs since I have 3 children and need easy access to the 3rd row. I found a vehicle on ebay that appeared to fit this bill for 49,015 listed through this dealership. I called to inquire about all the features I was looking for and was very specific about the need for 2cd row buckets/captains. Marty was the person who took my call about the internet ad. He was very friendly on the phone, stated he was on the lot actually looking at the vehicle. I asked about the second row seating configuration and he confirmed it was what I wanted AND was also a 4x4 with a tow package (which I don't need since we have a F350). . I informed him I live in Augusta and do not want to do business with the 2 local Ford dealerships here to due multiple previous negative experiences with both of them and was willing to travel to get the vehicle if the price was right. He quoted me a price of $44, 750! I was ecstatic about this price and put a $200 deposit down with the intent of driving up the next weekend to get it. In the meantime, I called the Ford dealership we bought our F350 from to see if they could match or beat the price. Much to my chagrin, the salesman we work with called me back with the details on the vehicle and told me it did NOT have second row bucket seats (which is a deal breaker for the purchase of the car). I called Wade Ford back armed with this new information and was slickly redirected to a description of another similar vehicle in their inventory that had the second row buckets by the sales manager while he had Marty go out to the lot and look at the vehicle in question. When I continued to inquire about the vehicle I put my deposit down on, he eventually said that "Marty got confused" and gave me misinformation about the vehicle. I requested that the $200 deposit be refunded. He said I would not be charged. Marty was in the room when this telephone conversation was occurring but didn't have the decency to talk to me on the phone and explain what had happened. Maybe I'm wrong, but I think they fully intended to pull a bait-and-switch on me. Do not trust this dealership with out-of-town or online purchases. I would've been incredibly upset if I had actually driven to Smyrna (2 1/2 hours away/lost revenue from work for my husband/vacation day from work for me) only to discover I had been misled. More

After trying to convince me that 65,000 miles on a 2 year old used car was "average" mileage for the Atlanta area the salesman I saw today, tried to get me to buy a new Fiesta, when I insisted the price was old used car was "average" mileage for the Atlanta area the salesman I saw today, tried to get me to buy a new Fiesta, when I insisted the price was too high and started to leave, he insisted that I meet his boss - who offered me a Focus for the same price. Imagine my surprise when I got home and saw, if not the same cars, identical ones advertised on AJC's Autotrader link from Wade Ford for about $2000 less than the best prices they gave me. I am an elderly woman. I came in with a cane and a cast, I explained that I had a good job and great credit and needed a car quickly. They obviously just saw me as easy pickings. More