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Wade Ford
Smyrna, GA
576 Reviews
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Showing 576 reviews
July 17, 2012
I found a 2013 Ford Explorer Limited with the 302A package in the premium white paint. I was specifically looking for 2cd row bucket seats or captain's chairs since I have 3 children and need easy acc package in the premium white paint. I was specifically looking for 2cd row bucket seats or captain's chairs since I have 3 children and need easy access to the 3rd row. I found a vehicle on ebay that appeared to fit this bill for 49,015 listed through this dealership. I called to inquire about all the features I was looking for and was very specific about the need for 2cd row buckets/captains. Marty was the person who took my call about the internet ad. He was very friendly on the phone, stated he was on the lot actually looking at the vehicle. I asked about the second row seating configuration and he confirmed it was what I wanted AND was also a 4x4 with a tow package (which I don't need since we have a F350). . I informed him I live in Augusta and do not want to do business with the 2 local Ford dealerships here to due multiple previous negative experiences with both of them and was willing to travel to get the vehicle if the price was right. He quoted me a price of $44, 750! I was ecstatic about this price and put a $200 deposit down with the intent of driving up the next weekend to get it. In the meantime, I called the Ford dealership we bought our F350 from to see if they could match or beat the price. Much to my chagrin, the salesman we work with called me back with the details on the vehicle and told me it did NOT have second row bucket seats (which is a deal breaker for the purchase of the car). I called Wade Ford back armed with this new information and was slickly redirected to a description of another similar vehicle in their inventory that had the second row buckets by the sales manager while he had Marty go out to the lot and look at the vehicle in question. When I continued to inquire about the vehicle I put my deposit down on, he eventually said that "Marty got confused" and gave me misinformation about the vehicle. I requested that the $200 deposit be refunded. He said I would not be charged. Marty was in the room when this telephone conversation was occurring but didn't have the decency to talk to me on the phone and explain what had happened. Maybe I'm wrong, but I think they fully intended to pull a bait-and-switch on me. Do not trust this dealership with out-of-town or online purchases. I would've been incredibly upset if I had actually driven to Smyrna (2 1/2 hours away/lost revenue from work for my husband/vacation day from work for me) only to discover I had been misled. More
by minddoc
Employees Worked With
Marty, Chris
June 21, 2012
After trying to convince me that 65,000 miles on a 2 year old used car was "average" mileage for the Atlanta area the salesman I saw today, tried to get me to buy a new Fiesta, when I insisted the price was old used car was "average" mileage for the Atlanta area the salesman I saw today, tried to get me to buy a new Fiesta, when I insisted the price was too high and started to leave, he insisted that I meet his boss - who offered me a Focus for the same price. Imagine my surprise when I got home and saw, if not the same cars, identical ones advertised on AJC's Autotrader link from Wade Ford for about $2000 less than the best prices they gave me. I am an elderly woman. I came in with a cane and a cast, I explained that I had a good job and great credit and needed a car quickly. They obviously just saw me as easy pickings. More
by kushka
Employees Worked With
2
June 13, 2012
We have been coming here for at least 10 years. Have bought 2 cars here and drive over 20 miles to get our service work done here because they are so honest about what needs to be done or not done. Also bought 2 cars here and drive over 20 miles to get our service work done here because they are so honest about what needs to be done or not done. Also, we were so surprised by the low price on getting our serpentine belt replaced, especially since it was done at a dealership. Half the cost that we expected. All the work done has been very good and very fast. More
by patandsig
Employees Worked With
Rick Cothran
June 06, 2012
Timely, professional and courteous. Although this dealership is not close to my home, I will go there be cause I prefer it to the dealership in my area. dealership is not close to my home, I will go there be cause I prefer it to the dealership in my area. More
by kbknight
Employees Worked With
Kim Knight
May 11, 2012
Awesome Dealer! Great fiendly staff that goes Aove and Beyond to satisfy thier customers! A+ Everything. I recomend these guys to everyone now. If you're in the market for a new Ford GO TO WADE! Beyond to satisfy thier customers! A+ Everything. I recomend these guys to everyone now. If you're in the market for a new Ford GO TO WADE! More
by the747
Employees Worked With
Ralph Ferguson, Chris Greason, David Truesdale
May 11, 2012
Desmond referred me to the service department to address the issue of wind noise in the 2012 Edge. The service dept took my vehicle for a test drive and once completed, explained to me the noise I was hear the issue of wind noise in the 2012 Edge. The service dept took my vehicle for a test drive and once completed, explained to me the noise I was hearing was normal. They intro me to the service manager who also drives and Edge and he explained that the combination of wind noise with the Pirelli tires that I had on the vehicle was normal. He experiences the same on his vehicle. More
by accrenshaw
Employees Worked With
Desmond Robain
May 11, 2012
Wafe Ford is very professional dealership. All the employees are very kind and try to provide the best service. I will continue to come back to Wade Ford for the service of my Edge. employees are very kind and try to provide the best service. I will continue to come back to Wade Ford for the service of my Edge. More
by frankycg1
Employees Worked With
Erik Gantek
April 03, 2012
Wade Ford is a super proffessional dealership with highly dedicated, highly motivated employees. Despite the distance I happily drive out there everytime. The only reason for giving one 4 is the confusion ar dedicated, highly motivated employees. Despite the distance I happily drive out there everytime. The only reason for giving one 4 is the confusion around the navigation software upgrade and the fact that I took the time to go out there, only to be told that they could not fix it without the stick from Ford Motor Co. More
by MaxHBH
Employees Worked With
Sorry, cannot remember their names
April 03, 2012
Best car dealership I have worked with so far - I have bought 35 cars since I was 19. The sales and loan department were very good to work with. I have always been a GM product buyer for most of my life, bought 35 cars since I was 19. The sales and loan department were very good to work with. I have always been a GM product buyer for most of my life, but Ford did not take a federal bailout and thier trucks seem to be superior to GM. More
by louzts
Employees Worked With
Marty & Tim
