Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Wade Ford

Smyrna, GA

Overview
Reviews
4.7
576 Reviews
Call Dealership (770) 436-1200

3860 South Cobb Drive

Smyrna, GA

30080

Directions

By Type

Showing 576 reviews

November 12, 2025

Overcharged and lied. $480 to clear dirt from sensor. Said diagnosis fee would not be charged if work was done but charged for diagnosis and the work. Would not respond wh More

by Dee
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Fred, the service manager
Report | Print
Nov 13, 2025 -

Wade Ford responded

Dee, This feedback is concerning, as we strive to provide honesty and transparency in every interaction. It’s regrettable to hear that you’ve had difficulty reaching us, and I would like the opportunity to speak with you directly to address your concerns. Please reach out to me at your convenience using the contact information below. Thank you, and I look forward to speaking with you soon. Fred Hunter - Service Director - fredhunter@lithia.com

November 12, 2025

Great customer service. Work done before promised. Will definitely be my go to for auto repair and maintenance. More

by maxine_mcgrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Pineda
Report | Print
Nov 12, 2025 -

Wade Ford responded

We are grateful to have earned your business, Maxine. Thank you for taking the time to leave us a review! Our team here at Wade Ford is excited about the opportunity to serve you again down the road!

November 10, 2025

Friendly service representative that are knowledgeable and courteous always. Beautiful cafe in waiting area, delicious food More

by caro7261951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Nov 11, 2025 -

Wade Ford responded

Thank you for the glowing review! We are truly grateful to have you as a Wade Ford customer. We look forward to assisting you again at your next visit. Until then, take care!

November 10, 2025

Good appointment started. Friendly techs. Prompt service. I use them for all my service needs. More

by philliprcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Nov 10, 2025 -

Wade Ford responded

Thank you for choosing Wade Ford! We truly appreciate your support and look forward to your next visit. Safe travels ahead!

November 05, 2025

Fred Hunter and Ruben Hernandez are a great team. They provided me an excellent experience with the repair of my truck. It was delivered on time and excellent workmanship. Great customer service. He More

by hermanhunter3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hunter, Ruben Hernandez
Report | Print
Nov 06, 2025 -

Wade Ford responded

Herman, we're delighted to know that you had a smooth and efficient experience with us here at Wade Ford. It's great to see Fred and Ruben's excellent customer service skills highlighted in your review! We appreciate the kudos, and we'll be here ready to assist for any future needs. Safe travels!

November 04, 2025

Very good communication and service. Short staffed so longer than usual wait. They kept me in informed. More

by jswartzsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 05, 2025 -

Wade Ford responded

Thank you for your feedback. We’re glad our team was able to keep you informed and provide great service, even during the longer wait. We look forward to serving you again soon, and if there is anything you’d like to discuss further, please feel free to reach out to us directly.

November 04, 2025

Great service, speedy returns. Thankful for all they do - Sean Dunlap and Summer Oshields. Salute. More

by crprothro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Dunlap, Summer Oshields.
Report | Print
Nov 04, 2025 -

Wade Ford responded

Thank you for the five-star review. Sean and Summer will appreciate hearing that their efforts led to a great experience during your visit here at Wade Ford. We look forward to seeing you the next time your vehicle needs service!

November 03, 2025

The dealer informed me of the recalls for my car. Scheduling an appointment was fairly easy. My car is running well. More

by Sonya Walston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rueben
Report | Print
Nov 04, 2025 -

Wade Ford responded

Hi Sonya, we are so happy to hear you had a seamless experience from scheduling to hitting the road! Thank you for choosing Wade Ford. Until next time!

November 03, 2025

I received excellent service, the wait wasn't very long, and Edgar, who assisted me, was very kind. More

by clemente torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDGAR
Report | Print
Nov 03, 2025 -

Wade Ford responded

Clemente, thank you for the fantastic 5-star review! We’re thrilled to hear that Edgar and our team provided the efficient, excellent service we pride ourselves on here at Wade Ford. Until next time, safe travels!

November 03, 2025

Service writer was excellent! This is the second time through and the first was not good. Their second chance was much better More

by travwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylan?
Report | Print
Nov 04, 2025 -

Wade Ford responded

Thank you for giving us a second chance and sharing your feedback! We’re glad your recent visit was a much better experience, and we truly appreciate the opportunity to serve you. We look forward to continuing to provide excellent service in the future. Have a great day!

1
...
8
9
10
...
58