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Waldorf Chevrolet Cadillac
Waldorf, MD
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 75 reviews
July 17, 2025
The most worthless experience and waste of my time. Went in to look at spending over 100K on a vehicle and they wouldn't allow me to test drive the vehicle I was looking to get. I offered to test drive Went in to look at spending over 100K on a vehicle and they wouldn't allow me to test drive the vehicle I was looking to get. I offered to test drive and used one of the same type vehicle and they said NO they don't do test drives for Corvette's. I had just left the Porsche Dealer and test drove a 200K 911. They didn't want my business obviously. I will NEVER go back to this worthless dealership More
by lhbulldog
Employees Worked With
Hightower
June 20, 2025
I am beyond thrilled with the service and concern I received from Brandon Turner, the General Manager and Atonio Gruber, the Cadillac Service Manager. GM Leasing leased the Cadillac Escalade to someone received from Brandon Turner, the General Manager and Atonio Gruber, the Cadillac Service Manager. GM Leasing leased the Cadillac Escalade to someone, who returned it with an undersized engine. Brandon felt my pain and took on the responsibility of replacing the engine at Waldorf's cost. Antonio ordered a new engine and had it installed in just a little over a month! My Escalade is running beautifully. Thanks to a wonderful team. Carole Robertson More
by Carole Robertson
Employees Worked With
Brandon and Antonio
June 12, 2025
The staff was very knowledgeable as well as professional. The staff members were very courteous and greeted me throughout the entire process. The staff members were very courteous and greeted me throughout the entire process. More
by rc.chase21
Employees Worked With
Dionna, Tina and the front receptionist
January 09, 2025
If I could give a zero rating, that would be my review! !! I purchased my dream car in September 2024. This was my 50th birthday gift as I have not had a brand new car since 2012. I was SO excited!! I p !! I purchased my dream car in September 2024. This was my 50th birthday gift as I have not had a brand new car since 2012. I was SO excited!! I paid the dealership to tint the front windows, put protective coating on the interior and protective coating on the exterior. About a month after the purchase, we realized the heat and A/C was not working on the passenger side. I had to wait about three weeks before I could even take my car in to be repaired because they said they did not have a loaner car for me. When I finally took it into service at the Cadillac Waldorf, Maryland dealership where I purchased the vehicle; they gave me a Malibu loaner car and I complained because it was not equivalent to my car. I invested a lot of money purchasing the Cadillac Lyric and I expected the same replacement as I was inconvenienced as of just purchasing a brand new car. They kept my car for about a month and finally said that they didn’t know when the part would be in to repair the heat and A/C. At this time, they switched it out for a Cadillac Lyric loaner car. As of today January 9, 2025 I STILL do NOT have my vehicle. This customer experience has been terrible. The Waldorf Maryland General manager has ignored all of my calls, emails, and visits. He has refused to contact me back. No one at that dealership has tried to make me whole as a customer. The Cadillac customer service Lyriq concierge department Took my initial complaint, but has ignored all of my follow up calls. No one has tried to correct this horrible, inconvenient, stressful situation. AND I’M STILL PAYING A CAR PAYMENT FOR A VEHICLE I’VE ONLY DRIVEN ONE MONTH!! Do NOT purchase a vehicle from Waldorf Chevrolet/Cadillac dealership!!! Do NOT purchase a Cadillac Lyriq!!! And do NOT purchase a Cadillac AT ALL if you’re expecting a good customer experience and a great vehicle for the money you are spending!!! I feel so heartbroken, stressed, and disrespected as a customer!!! More
by Ms. Johnson
Employees Worked With
Service Manager
October 16, 2024
One of the worst experiences I have ever had from a dealership. Requested they check my brakes because of squeaking noise I was hearing. They diagnosed the situation to be hot spots on the brakes and dealership. Requested they check my brakes because of squeaking noise I was hearing. They diagnosed the situation to be hot spots on the brakes and said it was normal. Explained the car was still under warranty and didn't understand why this problem couldn't be resolved. Service Manager gave me a write showing the hot spots on the rotors is common in these cars but still wouldn't fix the car. I live 5 min from that dealership and you couldn't pay me to take my car there ever again!!! xxxx poor service!! More
by skee01
Employees Worked With
Kadeem Bennett, Joseph Kerns
September 13, 2024
The financial department doesn’t take their job seriously, they didn’t process my payoff in a timely manor and I had to come out of my pocket with more money. They had a 10 day payoff quote and did seriously, they didn’t process my payoff in a timely manor and I had to come out of my pocket with more money. They had a 10 day payoff quote and didn’t payoff car until the payoff amount went up More
by Pissed Off customer
Employees Worked With
Finance office, Mr Hightower and office manger
July 27, 2024
Probably the worst experience I have ever had. Not only are the service technicians uneducated/non-certified to work on the vehicles, but their explanations were also poor. At least advise that yo Not only are the service technicians uneducated/non-certified to work on the vehicles, but their explanations were also poor. At least advise that you will try and get an answer versus, "I do not know what to tell you". A waste of time. I will travel additional miles to Jim Coleman of Bethesda or other, to avoid this service center. More
by C
Employees Worked With
n/a
