
Waldorf Chevrolet Cadillac
Waldorf, MD
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Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Call Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Called around 1:30 to get a status and couldn’t reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don’t work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it’s ready before closing . She says yes. 6 pm no call. I call and I’m told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I’m on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn’t washed as requested and the comp charges weren’t applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I’ll take my car to Virginia for service now. — at Waldorf Chevrolet Cadillac. More
After a daunting experience at Chevy of Bowie, I was pissed & felt like I was being ROBBED from the service advisor there $265 for an oil change on my 2019 Corvette. I immediately called my original ser pissed & felt like I was being ROBBED from the service advisor there $265 for an oil change on my 2019 Corvette. I immediately called my original service team at Chevy of Waldorf to check if I had paid anything close to that price which I know that I hadn’t , when Victoria told me to come down there immediately so that they can handle the exact same Mobile 1 synthetic oil change for $120 it was explained to me that they don’t know what or who they get the same oil from but that was an OUTRAGEOUS price for that & I WOULD NEVER RECOMMEND ANYONE GOING TO CHEVY OF BOWIE!!! More
I called Ms. Lewis and told her what i wanted and she said on down we have what you want. hassle-free Transaction unlike bowie orisman 😞 no request to put addit Lewis and told her what i wanted and she said on down we have what you want. hassle-free Transaction unlike bowie orisman 😞 no request to put additional money down or wait til they find what i want. Waldorf gave me what i asked for. More
I purchased a brand new Silverado and was assisted by Mr. Kevin Jones. He was awesome, professional, friendly and made it pretty easy for me. Finance department was super friendly and seamless. Had an amazin Kevin Jones. He was awesome, professional, friendly and made it pretty easy for me. Finance department was super friendly and seamless. Had an amazing experience at Waldorf Chevy!! More
Purchased a 2020 Chevrolet Silverado from this dealer in 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” when very light acceleration such as after a turn. Because it is intermittent, it took a while for Lexington Park to verify it. They said that they thought it was a transmission issue and I should take it to Waldorf because they have a transmission mechanic.I dropped it off on Sept 5 and I gathered some personal items. I explained to the service advisor the problem and left with my ride(wife). About a mile down the road she asked me if I got her sunglasses ($200 Costas) and I said no I forgot but they were in the glove box and no one should be going in there. After 2 weeks during which time I was conveying symptoms as well as the Lexington Park service advisor that said to have them call him and he could help with verification (I can provide screen shots of the conversation with Waldorf), I went to pick up the truck understanding that the problem is intermittent was willing to try again later, but then they hit me with a bill for $200 diagnostic fee even though the truck was still under warranty. One said “ well I have to pay the technicians. As I was leaving, one of the technicians (?) saw that I was very upset and he apologized and seemed to care, but no one else did. Then the next day my wife got in the truck with me and reached for her sunglasses and they were gone. So, in the end we are out $400 with absolutely nothing to show for it. Had all our service work done there on our 2016 Escalade , oil changes , tire rotations, etc until it was out of warranty , but I don’t think I will ever go back there. More
I purchased a leather bed cover for my truck with an assurance of warranty that covers damage and promised replacement at no additional charge. Unfortunately, the cover has since been damaged, but my at assurance of warranty that covers damage and promised replacement at no additional charge. Unfortunately, the cover has since been damaged, but my attempts to avail the warranty have been unjustly denied, citing reasons that contradict the assurances given at the point of sale. Furthermore, I discovered an unethical and fraudulent charge of $500 for a bed liner that not only was never discussed with me but also was never installed. This charge only came to light recently, and I am deeply frustrated and disappointed by this deceptive practice. Imagine paying interest for 3 years on a product that I have never purchased but charged for… So far I’m filing an official complaint to -Maryland Department of Transportation Motor Vehicle Administration -Maryland Attorney General (Fraudulent Practice Department) -Chevrolet Customer Service Complaints Department -Better Business Bureau Will see what’s the outcome but what’s important is stop these thieves from continuing their fraudulent practices so we all live in a safer environment!!! More
We saw a car on their website and we were contacted by Marlon. We live in NY and weren’t sure we wanted to make the trip. Marlon was great had all the information we asked for and gently followed up with Marlon. We live in NY and weren’t sure we wanted to make the trip. Marlon was great had all the information we asked for and gently followed up without any pressure. He even picked us up at our hotel when we arrived. We were able to do the deal and buy the car and drive it home in one day. The dealership was professional and we recommend them highly also the price was better than comparable cars in NY. Both Marlon and Ken were pleasant and professional and we love our new car! More
I contacted Waldorf Chevy about A car online requesting a out the door quote. I wasn't sure if I wanted a toyota or chevy so I went and test drove there vehicle. I decided to go with the chevy but they were out the door quote. I wasn't sure if I wanted a toyota or chevy so I went and test drove there vehicle. I decided to go with the chevy but they were not able to match the price that I received in virginia. The sales consultant larry williams and his manager were very professional. Even though we couldn't make a deal there was no pressure. A highly recommend this dealer. Their price was more than fair but it comes Price sometimes. Just want to thank Waldorf Chevy. More
Waldorf Chevrolet & Cadillac has set the bar across the board for anyone looking for a perfect customer experience. From the moment I reached out with a brief inquiry via email and by phone my salesman Mr. board for anyone looking for a perfect customer experience. From the moment I reached out with a brief inquiry via email and by phone my salesman Mr. Marlon McLean was very, very responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process from the test drive through working with the finance team etc. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled the entire team kept going above and beyond in every aspect of my purchase! This dealership is Outstanding and I highly recommend them especially my salesman Marlon and the Sales manager Ken! Great experience, was very good and the sale took place very quick and was able to secure transportation the same day after the purchase. They sent two guys so I could drive my wife's Car home and they got my new car home in right behind me OUTSTANDING!!! And the best part was it was the BEST PRICE on that model of Chevy Tahoe 2021 low miles on the Entire EAST COAST I checked 100s (REALLY) of dealers and they were by far the BEST PRICE!!!!!!!!!!!!!!! bar none. F.Barrett Happy, Happy Customer! Love my new TAHOE!!!!!!!! Great Experience!!! More
Frank did an awesome job with getting us into the exact car I wanted. There was no back and forth and no trying to get us into something we didn’t want. This is the 4th car we have purchased from him and t car I wanted. There was no back and forth and no trying to get us into something we didn’t want. This is the 4th car we have purchased from him and this dealership and we will keep coming back. More