Waldorf Chevrolet Cadillac
Waldorf, MD
Filter Reviews by Keyword
By Type
Showing 63 reviews
Awesome customer service by all personnel. Thank you, they are always willing to help me. The service department is outstanding. I will continue to go. they are always willing to help me. The service department is outstanding. I will continue to go. More
Good customer service. Worked well with me for two days. Called afterwards for about a week to make sure things were still good . Over all I’m satisfied Called afterwards for about a week to make sure things were still good . Over all I’m satisfied More
Assistant at service department was excellent and bill my device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. More
Great and fast service. Very helpful and knowledgeable. Service was done before I knew it. I would recommend Waldorf Chevrolet and Cadillac to all of my friends and family. Service was done before I knew it. I would recommend Waldorf Chevrolet and Cadillac to all of my friends and family. More
Service Department is Terrible! If I could give zero stars, I would. My mothers car was towed there when it broke down less then half a mile away. Service advisor said it would be re If I could give zero stars, I would. My mothers car was towed there when it broke down less then half a mile away. Service advisor said it would be ready Thursday. It wasn't. Didn't receive a call telling me that, nor did I receive a call on friday telling me when it would be ready. I called Friday afternoon and was told it was ready. I asked to pay over the phone so a neighbor could take my mother to get her car. That's not allowed because the repair charges are too much. I was told, "if it were $100 or something, we could make an exception." Well, nothing at a dealership is only $100, and I'm not the one who jacks up the prices so that three simple items cost over $1200. I don't live in Waldorf and I work for a law enforcement agency, so i don't always get to pick my schedule. So, how am I getting to Waldorf to pay for my mother's car and let her pick it up? After spending spare minutes at work on friday afternoon, trying to rearrange saturday appointments and travel schedules, the only solution we could come up with that fits this dealership's limited hours and arbitrary payment limitations, is for my mother to skip her dialysis treatment on saturday morning. So instead of getting dialysis, we pick up the car Saturday morning and go our separate ways again. An hour later my mother calls me and says she got out of the car after leaving the dealer and noticed a large dent in the drivers side door, causing the door not to close properly. She had wondered why she could hear air coming in around the door when driving, but she's elderly and didn't think too much of it. I called the dealership and they said they forgot to tell us an employee hit it with another car. They forgot. But they'll make an appointment on Monday with their body shop and cover the damages. It's noon on Monday - haven't heard a word from them.... DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS - ESPECIALLY THE SERVICE DEPARTMENT!! More
Superior Customer Service I had a positive experience at this Chevy dealership. I had a chance to work with a gentleman named Walt in order to purchase my new 2019 2SS Chevy C I had a positive experience at this Chevy dealership. I had a chance to work with a gentleman named Walt in order to purchase my new 2019 2SS Chevy Camaro. Walt and the dealership was able to work with me in order to find a fair price for the Camaro. In addition, Walt displayed superior customer service while working with me. More
great service had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend More
Excellence at it's best Extremly happy with this dealership Margo S. and staff are excellent. Margo was very helpful took her time going over all the features in the vehicle Extremly happy with this dealership Margo S. and staff are excellent. Margo was very helpful took her time going over all the features in the vehicle setup and all. Highly recommened. More