Waldorf Chevrolet Cadillac

A horrible experience from beginning to end. Would definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the wo definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the work was not done. Lies, Lies and more lies. More

Wow. What a joke. First, they show a price on their website before rebates but then say it is after. Second, they won't honor the transaction even if you click to buy it on their site and it shows all website before rebates but then say it is after. Second, they won't honor the transaction even if you click to buy it on their site and it shows all fees and taxes and incentives. But they won't admit it is a mistake. The customer is wrong, not them nor the website nor the numbers. Third, they'll write you nasty texts if you aren't paying double their asking price. So make sure you leave your brain and pride at home if you want to do business here. More

Awesome customer service by all personnel. Thank you, they are always willing to help me. The service department is outstanding. I will continue to go. they are always willing to help me. The service department is outstanding. I will continue to go. More

Great customer service, I think that I should have received a much better price on my 2021 Basic Traverse, since I paid cash for it. received a much better price on my 2021 Basic Traverse, since I paid cash for it. More

Good customer service. Worked well with me for two days. Called afterwards for about a week to make sure things were still good . Over all I’m satisfied Called afterwards for about a week to make sure things were still good . Over all I’m satisfied More

I wouldn’t recommend this dealership what I wanted color style was switched up at the last minute. Very disappointed wish I went to Va style was switched up at the last minute. Very disappointed wish I went to Va More

Assistant at service department was excellent and bill my device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. More

Great and fast service. Very helpful and knowledgeable. Service was done before I knew it. I would recommend Waldorf Chevrolet and Cadillac to all of my friends and family. Service was done before I knew it. I would recommend Waldorf Chevrolet and Cadillac to all of my friends and family. More

Service Department is Terrible! If I could give zero stars, I would. My mothers car was towed there when it broke down less then half a mile away. Service advisor said it would be re If I could give zero stars, I would. My mothers car was towed there when it broke down less then half a mile away. Service advisor said it would be ready Thursday. It wasn't. Didn't receive a call telling me that, nor did I receive a call on friday telling me when it would be ready. I called Friday afternoon and was told it was ready. I asked to pay over the phone so a neighbor could take my mother to get her car. That's not allowed because the repair charges are too much. I was told, "if it were $100 or something, we could make an exception." Well, nothing at a dealership is only $100, and I'm not the one who jacks up the prices so that three simple items cost over $1200. I don't live in Waldorf and I work for a law enforcement agency, so i don't always get to pick my schedule. So, how am I getting to Waldorf to pay for my mother's car and let her pick it up? After spending spare minutes at work on friday afternoon, trying to rearrange saturday appointments and travel schedules, the only solution we could come up with that fits this dealership's limited hours and arbitrary payment limitations, is for my mother to skip her dialysis treatment on saturday morning. So instead of getting dialysis, we pick up the car Saturday morning and go our separate ways again. An hour later my mother calls me and says she got out of the car after leaving the dealer and noticed a large dent in the drivers side door, causing the door not to close properly. She had wondered why she could hear air coming in around the door when driving, but she's elderly and didn't think too much of it. I called the dealership and they said they forgot to tell us an employee hit it with another car. They forgot. But they'll make an appointment on Monday with their body shop and cover the damages. It's noon on Monday - haven't heard a word from them.... DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS - ESPECIALLY THE SERVICE DEPARTMENT!! More