Waldorf Chevrolet Cadillac

February 2023, my father and I went to this dealership to purchase a truck. My father wanted my name to be on the title as a co owner, not co signer. The car was purchased, not financed. Miguel Vivar asked m purchase a truck. My father wanted my name to be on the title as a co owner, not co signer. The car was purchased, not financed. Miguel Vivar asked me to complete a partial form with questions. Before completing the form I asked Miguel if he was checking my credit, he answered no. I didn’t give anyone permission to check my credit, nor did I provide anyone with my social security number. To my dismay, I found out a few days later that a credit check was done and that is exactly what I did NOT want. I am very disappointed that a hard inquiry is reflected on my credit report for two years. Spoke with a manager, Ahmad who gave a bunch of BS excuses and that he would look into the matter and call me back. No call back. I also emailed a manager, B. Turner and I have not received a reply. This is bad business and totally unacceptable. Update: Spoke with manager, B. Turner. He stated that I completed a credit application which is untrue and he stated that he is unable to email or mail proof of the alleged application. Another manager, Ahmad stated on Saturday that someone by the name of Chris was working on the matter of removing the inquiry from my credit report. Also, there is a similar complaint filed with the Better Business Bureau. More

JAMES Eason and the sales managers (Ahmad) in particular have been very very helpful. Ahmad was especially helpful in helping me deal with an after sale issue involving a leaking tire in which the warrant have been very very helpful. Ahmad was especially helpful in helping me deal with an after sale issue involving a leaking tire in which the warranty wasn't registered yet. They were "stand up" guys and there were no surprises. And, when the promised something, it was delivered "on time." I really like this dealership and will drive extra to use them. More

The dealership is very professional and always gets me in and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend More

The staff was very knowledgeable and super helpful! Overall great experience. Thank you for everything! Overall great experience. Thank you for everything! More

The location was great and easely accessable,the sales person wasn't over bearing very pleasant and informative about my vehicle over all a good experience person wasn't over bearing very pleasant and informative about my vehicle over all a good experience More

Always a pleasure. Frank Wheeler is always pleasure to work with. Chris the manager always very helpful. Frank Wheeler is always pleasure to work with. Chris the manager always very helpful. More

Inquired multiple times on listings and never heard back. Disappointed and disillusioned as to whether they even have the cars they are advertising. Disappointed and disillusioned as to whether they even have the cars they are advertising. More

Double crossed without even a phone call to apologize. Made a deal on a 2021 zl1 1le Camaro, left a deposit and was coming back to pick it up with my wife and 5 kids the next day after speaking with the d Made a deal on a 2021 zl1 1le Camaro, left a deposit and was coming back to pick it up with my wife and 5 kids the next day after speaking with the dealership and finance office in the morning to confirm everything. Was driving the 1 hour each way to pick up the car and I called to let them know that I was on my way at 2 pm on New Years Eve and they told me that they were selling the car to someone else for more money and I’d get my deposit back. I asked to have the GM call me, but got no phone call from anyone to explain or apologize. Terrible waste of time and energy to deal with liars and people without Honor. I would never ever buy from them again - this would’ve been my second $75k vehicle I purchased from them this year. Dumb. More

I have been a customer of Waldorf Chevy Cadillac since 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, but that's not my complaint. My headlight went out and I took it to them for service. Complaining that I took it to Advanced auto and they changed the bulb, but the light seem dim compare to the other light, so I brought my car into the dealership. I was told that the HEADLIGHT was over OXIDIZED causing dimness. They replaced the DRIVER FRONT HEADLIGHT ASSEMBLY for a price of $987.00 didn't check before I left which I should had. Check the next morning and the darn bulb was still dim. Took the car back and was told the reason why my bulb was still dim is because GM replaced the bulb with amore efficient bulb because they where getting complaints. So my problems is I really didn't need the Headlight Assembly after all, since it didn't. make a difference on the dimness. I should had been told about the new replacement bulb, but never was.. I wanted a reimbursement for cost , but was offer a free oil change and tire rotation which isn't even $200.00. I believe they could have change the other bulb to make it match at least. I was told if the bulb was change it possibly could cause additional damage really. I believe I should had been told about the difference in the bulb prior to the Headlight Assembly being install, because the bulb still looks dim compare to the other. I will be speaking to the Better Business Bureau and the Attorney Generals office. Unsatisfied Customer, More

Worst dealership, do not waste your time. Poor management, no one is qualified for they’re job. I will be speaking with Chevrolet Corporate, Better Business Bureau, and Attorney Generals Office. management, no one is qualified for they’re job. I will be speaking with Chevrolet Corporate, Better Business Bureau, and Attorney Generals Office. More