Waldorf Ford

Review with complaints would take too long. Here are the bullet points. Mind you, this review is well over a year since purchasing. - Salesman Harrison was great, That's where it ends. - Pain Here are the bullet points. Mind you, this review is well over a year since purchasing. - Salesman Harrison was great, That's where it ends. - Paint correction upon inspection (it was raining when I bought it) - Problems were embedded in clear coat over entire vehicle. Cost me $1,200 to correct. - Front headlight assembly had moisture in it. - Driver side door was misaligned severely - Tailgate was misaligned and not even latching on one side. - Back seat was not latching and aligning. Had to find out the hard way when my 77 year old father was in backseat when I hit the brakes at a stop light. - Payoff on vehicle ($21,500) was not handled correctly and was rolled into my new loan. Took me well over a month to receive my money back and had to redo my whole loan at Navy Federal. - Registration paperwork had spelling errors - Temp registration was not valid. Had to be redone. - I never once spoke to anyone on a phone line. They would only answer on sales line. Otherwise, you would be disconnected. - Visited dealership over 15 times with extended wait times. - Had my truck there an entire day to take photos and document everything. ZERO follow up! - Ended up having the alignment issues done myself because their service guy at TOYOTA said it could not be corrected! (I still have not been reimbursed) - Never heard back from Adrian or any other service manager. basically I was ghosted or given excuses like that person no longer works here. -Tonneau cover appointment with headlight replacement was set following week after sale. I arrive for my appointment. They tell me I am not on the books and there is no cover or headlight there for me. - Vehicle paperwork had to be corrected twice. -Window moldings damaged - Chip on fender flare - Chip on paint - Mirrors were wiped off with a rag, swirls everywhere. There have been so many issues with me buying Fords I am seriously thinking about switching companies. I believe there are 2 or 3 recalls on my truck currently. If you want customer service, this is definitely NOT the dealership to buy from. There were other issues but I just want people to know when they spend their hard earned money, they should go elsewhere. I had ZERO issues with Honda when purchasing on 3 different occasions. More

Waldorf Ford do great work. I love my truck I got from them. Love all the people that worked with me. Larry Simmons I love my truck I got from them. Love all the people that worked with me. Larry Simmons More

very professional and pleased with the entire operation Work was finished in a timely manner manner Work was finished in a timely manner manner More

Service was performed expeditiously and accurately. Service representative was professional and knowledgeable keeping me informed at all time. I highly recommend Waldorf Ford service! Service representative was professional and knowledgeable keeping me informed at all time. I highly recommend Waldorf Ford service! More

Emna war my sales person and she was there from start to finish, thank you Emna finish, thank you Emna More

Waldorf Ford repaired my truck expertly. My service advisor Wendy Downing kept me updated and answered all my concerns. My service advisor Wendy Downing kept me updated and answered all my concerns. More

My experience with Waldorf Ford was excellent. The technical support was very informative and affordable. The technical support was very informative and affordable. More

Craig Burgess and his team from Waldorf Ford always do excellent work and provide outstanding customer service. I have trusted them with my Ford Edge since 2013 and am extremely pleased with every visit. excellent work and provide outstanding customer service. I have trusted them with my Ford Edge since 2013 and am extremely pleased with every visit. More

Great customer service with amazing hands on with the customer relations regarding their vehicle being serviced. customer relations regarding their vehicle being serviced. More

Buyers beware! I purchased a used vehicle years ago from Waldorf ford and had such a great experience I thought why not go there again for my next one. Huge mistake I purchased a used vehicle years ago from Waldorf ford and had such a great experience I thought why not go there again for my next one. Huge mistake. Not the same management. This younger team lacks integrity. Felt dishonest and lied to. They will tell you anything to get the sake and when you try to follow up on what they promised afterwards, they turn their backs and you are left out in the cold. Calling, texting no real answers kept getting the run around. The Engine light came on a few weeks after purchasing and was told they don’t work on our car and the warranty they sold us out of 27 local shops only one took it like it was the plague, and it doesn’t cover nothing. We feel like we were robbed and deceived. I have sent several friends and family members elsewhere cause I didn’t want them to experience what we are currently going thru. Save your self time, money and peace of mind and go somewhere else. More