Waldorf Ford - Service Center

Rob Rawlings is an exceptional service writer. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. He is an asset to Waldorf Ford. I will be dealing with him with all service problems and questions . Thanks for the great service. More

Outstanding Service Department. Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I m Staff attentive to customer concerns, knowledgeable and acute; exceedingly all professional standards. Kudos to Steven in exemplifying the point I make here. More

My interaction with the cashiers desk was awful from the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the time I walked in to the time I walked out. The cashiers desk sits directly in front of service department, when I walked in and asked if this is the service department? The cashier told me no and pointed to the right. I walked back outside, headed to where she pointed and it turns out the service desk is adjacent to her desk. Her desk is inside the service department. Why she would tell me i'm not in service department is beyond me and why would she let me walk outside searching for the service department. To make matter worse, when I paid for my services and walked to my vehicle. Her coworker calls me laughing and tells me I forgot my key. I walked inside to collect my key and they are both laughing. I did not find this amusing. My key was never given to me when I checked out. How can I forget something that was not given to me? Cashier representative, to put it nicely was not a peoples person or just had poor communication skills. Regardless the case, she should not be the first person and last person to see. If I can give this a zero star rating, I would. More

Customer service is awful! We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had a rough start and the breaks were squeaking. They kept our vehicle for over 3 weeks with no updates and when we did call, they said they were working on it. After over a month we picked up our vehicle and had it for a week and there was no work done it. We contacted the manager (called and emailed), explained all the issues we had and said he would give us a call back after talking to the Service Dept and NOTHING! We also called them to get an update on our tags since our temporary ones were expiring and they had no answers. We finally had to go there, and it was sitting in their office. They give you all the attention when you want to buy a vehicle but when you need service, they don't want to deal with you. We will never buy a vehicle again from this dealership. More

Waldorf ford is good at selling you a vehicle but when it comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for ser comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for service they take forever to call you back. I have to drive there and sit and wait to get helped and then they refuse to help and state they will call you back. Which never happens. My car sat a month here getting water pump repair that should have been covered under warranty since I bought a warranty to cover it for 5 years or 100k miles. Somehow the paperwork was filled out incorrectly and contradicts itself making it not clear when ithe warranty ends. I was told that the warranty insurance had to fix it and when I called and finally got a hold of some one they stated that the dealer had to change it in the system. I have paid over 8k of service work out of pocket that should have been covered under Insurance. This has been a horrible experience. I am still waiting on a call for my warranty to get fixed and a refund for all of the services I had to pay out of pocket due to fords negligence and horrible customer service. More

Two weeks my truck has sat in the FORD Service shop and the mechanics are refusing to work on my vehicle because it is included in a recall. Mechanics only get paid a fraction of their hourly wage to work the mechanics are refusing to work on my vehicle because it is included in a recall. Mechanics only get paid a fraction of their hourly wage to work on recall vehicles (not my problem). Eric C. has been screening my calls. They have not provided a loaner vehicle and we're going on two weeks now. They haven't even diagnosed what is wrong with my truck, it's just sitting there. Something needs to happen ASAP. More

Exceptional Service - I have been using Waldorf Ford for more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. T more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. This time particularly I want to shout out Rhonda for her willingness to go above and beyond with regard to my recent visit. Eric was great as well. Great job guys. More

Completely booked and first available appointment was the end of December. Service manager made it work. end of December. Service manager made it work. More

We have purchased 2 vehicles in the passed 20 years and have utilized them for service several times. have utilized them for service several times. More