Follow up to my original post (bought an F150 on August 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I explained to him that the checks should have a stop payment issued for them and start again. He said that the funds had already cleared their bank account. I then mentioned that the finance person I spoke with, Courtney, and/or accounting had to call and find out where those funds were posted since they were not posed on my account. 3 days later, no returned call or email. This makes me know that I will NOT be buying another vehicle from this ford dealer, upper Marlboro Ford, Waldorf dodge/ram, Chevrolet, Chrystler/jeep, Laplata ford or any other group dealership since the staff at the ford is absolutely incompetent. I have never dealt with a dealership this inept and lousy customer service. It should NOT take 2+ months to have this credited to my account with Ford. It should be a few phone calls and that is it. However, the incompetency with the staff is absolutely horrendous. I bought the $60K+ F150 and cancelled the extended warranty 24 hours later and they still are telling me lies as to why they can't figure out a simple accounting issue with Ford credit. I have not used their service department and am very afraid to do it. May have to drive to Annapolis for a simple oil change when it is time. that way, i can avoid that dealership!! STAY AWAY FROM THIS GROUP OF DEALERSHIPS!!!!