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Waldorf Ford - Service Center

Waldorf, MD

3.0
73 Reviews
Call Service Center (844) 517-2534

73 Reviews of Waldorf Ford - Service Center

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November 25, 2022

We have purchased 2 vehicles in the passed 20 years and have utilized them for service several times. More

by ShAwn.gilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 27, 2022 -

Waldorf Ford responded

Hi Shawn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 21, 2022

Good work but broke something and didn't fix it made an excuse saying the part just came off by it self...it was in perfect condition before I took it there More

by Bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Nov 23, 2022 -

Waldorf Ford responded

Hi Bowman, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Waldorf Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We will have a member of our management team reach out to you.

October 25, 2022

Even though it took 3 weeks to get an appointment with this dealership. I was unable to get a response from any other dealership in the area. They kept my car for a month and basically kept me aware of al More

by ramay80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Nov 02, 2022 -

Waldorf Ford responded

Ramay80, thank you for sharing this recent experience with us. We regret to hear you initially had difficulty scheduling an appointment with us but are happy to hear your Mustang is running like new again! We hope you will give Waldorf Ford another chance to provide you with a 5-star experience!

October 09, 2022

Received the same top-notch service I have come to expect every time they service my vehicle. Service Advisor ( Dave Bell ) has been our advisor since we bought the truck new. He is # 1 in my book! More

by speedh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell
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Oct 13, 2022 -

Waldorf Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Waldorf Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

October 08, 2022

Was quoted 1 1/2 hours for work was out in less than an hour. Great Service department. More

by reprage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 11, 2022 -

Waldorf Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

September 23, 2022

Service folks here have been helping me for 14 years with professional, courteous and competent service and I highly recommend Dave bell and Craig as service technicians!! More

by JEberle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave,Craig
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Oct 11, 2022 -

Waldorf Ford responded

Hi Jeberle, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 17, 2022

Staff was friendly and very helpful. My car was fixed in record time. I definitely recommend More

by Tosin B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Rowand
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Nov 09, 2022 -

Waldorf Ford responded

Tosin B., we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

September 06, 2022

Everything went well, from scheduling multiple recall notices and regular service, status updates from my service advisor, Mr. Bell, and the actual service. I appreciate the outstanding service I receive More

by Pam T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bell
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August 31, 2022

Needed someone to check a flat tire and Dave took care of my car in the service department. They plugged my tire and called me for pick up. This is my fifth Ford from this dealership and they are awesome. More

by Day Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
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August 22, 2022

They are a dealership when they have your parts. The amazing thing is they will try to Please. More

by stevensonc76
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eric
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