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Waldorf Ford - Service Center

Waldorf, MD

3.2
74 Reviews

74 Reviews of Waldorf Ford - Service Center

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January 30, 2022

Had an appointment for an oil change, I also had another concern with the check engine light being on. The oil change and other concern was taken care of in a timely manner while I waited. Very good custome More

by Equipmech3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bell was the service manager, not sure what mechanics name was.
January 22, 2022

Very respectful, new their job, very professional, and kept me posted. Will use them again. More

by Jus4Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Rowand
November 10, 2021

Customer service was excellent and your facility was very tidy! Thank you for the warm greeting… More

by Downtown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Nov 10, 2021 -

Waldorf Ford responded

Thank you so much for the 5-star rating and review! We're always happy to be of service!

October 09, 2021

The gentleman that helped me was seated at the front as you come in the service entrance on the left. He was very pleasant worked on my recall notice and when that was done he said he had found another rec More

by Lmmrongowius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service associates
Oct 12, 2021 -

Waldorf Ford responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

October 04, 2021

They are Always good and did my schedule service for my car and fix recall on time. Very good customer service!!! More

by jossyawlachew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 05, 2021 -

Waldorf Ford responded

Thank you for the kind review and rating!

September 29, 2021

They did a great job with the repair. They also took steps to repair scratches that they caused accidentally while pushing the car. The finished work was superb and the car was immaculate when I picked More

by Allen
Recommend Dealer
Yes
Employees Worked With
Craig,
Sep 30, 2021 -

Waldorf Ford responded

Thanks for the great review, Allen! It's a team effort here and we couldn't be happier to see that our team went above and beyond to provide you with the best service possible.

September 23, 2021

Courteous and informative service problems resolved quickly and correctly with no hassles good work environment very professional More

by Butch9694
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew (Drew)
Sep 24, 2021 -

Waldorf Ford responded

Thank you so much for the 5-star rating and review. Please don't hesitate to reach out if there's anything else we can do for you!

September 22, 2021

Issues with answering the phone and directing you to the right person. Leaving messages didn’t help. Luckily I had the cell number for Dean Bonds so I could communicate with him directly. He was very helpfu More

by dillon
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Bonds
Sep 24, 2021 -

Waldorf Ford responded

Hello Dillon. We regret to hear you initially had difficulty reaching our team but are happy to hear you were able to connect with Dean. We hope you will give Waldorf Ford another chance to provide you with a 5-star experience!

September 20, 2021

Waldorf dealership is by far one of the best dealerships that I’ve experienced. Customer service is outstanding! The staff is very friendly and knowledgeable of basic concerns that customers have. I felt th More

by ddillard2822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bell
Sep 22, 2021 -

Waldorf Ford responded

We are thankful for our awesome customers like you! Thank you for choosing Waldorf Ford!

September 16, 2021

Waldorf Ford recently did a complete "The Works" service on my Focus. I always take it there and their service is always excellent! They have all the records about my car ever since I bought it there. More

by susibenally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Sep 22, 2021 -

Waldorf Ford responded

We appreciate the great review of your service visit, Susi! Thank you for your business and support, see you next time!

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