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Waldorf Ford - Service Center

Waldorf, MD

2.8
72 Reviews

72 Reviews of Waldorf Ford - Service Center

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May 07, 2021

Just wanted to thank Drew Garis for his knowledge and experience in servicing my cars and trucks over the years. It's a pleasure doing business with him. More

by jmarshall718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Garis
March 30, 2021

Superb customer service and honesty provided by Dean Bonds in the Ford Service Dept. Cannot thank him enough for his respectful mannerisms and attention to detail. He is a wonderful representations o More

by Expedition Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean Bonds
October 15, 2020

Follow up to my original post (bought an F150 on August 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I expla More

by countrygarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney, Bob Badman
Oct 16, 2020 -

Waldorf Ford responded

Thank you for your remarks. We are extremely disappointed to hear that your experience with our team did not meet your expectations. We have forwarded your concerns to our Management Team and will be attempting to reach out to you as soon as possible regarding your experience. Thank you.

June 25, 2020

In 2017 I enjoyed the buying experience of my NEW 2017 Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only th More

by Kesha
Recommend Dealer
No
Employees Worked With
No employees
Jul 22, 2020 -

Waldorf Ford responded

Thank you for your feedback, Kesha. It is our understanding that your concerns regarding your Edge have been addressed. We hope that we've been of assistance to you. Please feel free to contact us directly if you have any further questions. Thank you.

June 20, 2020

After 4 trips to Waldorf Service w my 2019 F150 lifted truck...STILL messed up after taking else and no follow up call as promised!!! More

by missiwoowoo
Recommend Dealer
No
Employees Worked With
Craig
Jul 22, 2020 -

Waldorf Ford responded

Thank you for your feedback. We're disappointed to hear that your experience with our Service Team did not meet your expectations. We take matters such as these very seriously and would appreciate the opportunity to speak with you directly. Unfortunately, we are unable to pull up your contact information based on your name as written in DealerRater. If you could please contact our team directly at 301-843-2400, we would appreciate it. Thank you.

June 05, 2018

Not Satisfied with my problem Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all More

by mailhandler59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Waldorf sevive Dept
March 02, 2017

Used Car customer service the worst I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads we More

by #worst customer service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay, Wedding the worst
December 31, 2016

Excellent My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled ma More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Craig Burgess
December 30, 2016

Excellent My Service Rep, Dave Bell, is always on top of the needs of my Edge. Only have to tell him of a problem and it gets fixed! More

by Charlie's Edge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell
November 14, 2016

Great Service Everyone at Waldorf Ford was helpful and very friendly. Any work that was done on my car was brought to my attention first before anything was done to More

by Annie22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kara Groves , Chuck Walker
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