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73 Reviews of Waldorf Ford - Service Center
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September 09, 2021
I had a very good experience with this dealership my explore needed service to contact me to make sure the right day and time went there Dean Bonds took care of me, got me in very quickly and got me out explore needed service to contact me to make sure the right day and time went there Dean Bonds took care of me, got me in very quickly and got me out I was very satisfied with the work they did and they were very pleasant and helpful my Ford explore is out of warranty but I’ve always took my explorer back to the Ford dealership to be repaired any service done to it because they are the people who know about a Ford not the other guy More
by Whiteyandlinda
Employees Worked With
Dean Bonds
May 07, 2021
Just wanted to thank Drew Garis for his knowledge and experience in servicing my cars and trucks over the years. It's a pleasure doing business with him. experience in servicing my cars and trucks over the years. It's a pleasure doing business with him. More
by jmarshall718
Employees Worked With
Drew Garis
March 30, 2021
Superb customer service and honesty provided by Dean Bonds in the Ford Service Dept. Cannot thank him enough for his respectful mannerisms and attention to detail. He is a wonderful representations o Bonds in the Ford Service Dept. Cannot thank him enough for his respectful mannerisms and attention to detail. He is a wonderful representations of how Ford should want their employees to treat customers. More
by Expedition Customer
Employees Worked With
Dean Bonds
October 15, 2020
Follow up to my original post (bought an F150 on August 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I expla 15th). I finally spoke with a manager, not the general manager who I had been leaving messages for 3 days. But at least at least a manager. I explained to him that the checks should have a stop payment issued for them and start again. He said that the funds had already cleared their bank account. I then mentioned that the finance person I spoke with, Courtney, and/or accounting had to call and find out where those funds were posted since they were not posed on my account. 3 days later, no returned call or email. This makes me know that I will NOT be buying another vehicle from this ford dealer, upper Marlboro Ford, Waldorf dodge/ram, Chevrolet, Chrystler/jeep, Laplata ford or any other group dealership since the staff at the ford is absolutely incompetent. I have never dealt with a dealership this inept and lousy customer service. It should NOT take 2+ months to have this credited to my account with Ford. It should be a few phone calls and that is it. However, the incompetency with the staff is absolutely horrendous. I bought the $60K+ F150 and cancelled the extended warranty 24 hours later and they still are telling me lies as to why they can't figure out a simple accounting issue with Ford credit. I have not used their service department and am very afraid to do it. May have to drive to Annapolis for a simple oil change when it is time. that way, i can avoid that dealership!! STAY AWAY FROM THIS GROUP OF DEALERSHIPS!!!! More
by countrygarth
Employees Worked With
Courtney, Bob Badman
June 25, 2020
In 2017 I enjoyed the buying experience of my NEW 2017 Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only th Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only thing I have had to get is an oil change (and it was done timely) but now you are telling me I need a NEW motor...Not new tires or brakes but a NEW motor. I am so disappointed in Waldorf Ford. I felt like I was duped. i will not be recommending Waldorf Ford to anyone... More
by Kesha
Employees Worked With
No employees
June 05, 2018
Not Satisfied with my problem Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty????? More
by mailhandler59
Employees Worked With
Waldorf sevive Dept
March 02, 2017
Used Car customer service the worst I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads we I had the worst experience after I bought my use f-150 2011. I had the vehicle for 8 months that's when it was discovered that the front brake pads were put on wrong. I never had pads put on and why would I after having the vehicle for so short of time. The service department discovered the issue. So I figured I would talk to the sales people from the use car side were I bought the vehicle. Wrong.....the service manager Jay Wedding was the worst person I had ever had to deal with. After a brief going back and forth about the issue. I asked him for the original inspection for the used vehicle to see if the brakes were legally inspected before I bought the truck. What do you no all of a no one has that paperwork. That made me believe something underhanded was done. I gave him a day to have that paperwork, Next day nothing and on top of that he refused to do anything about the problem I had with the truck. Did not want to talk to me anymore about it. All he said was "I can not help you". WOW after buying a $33,000 dollar vehicle I had to deal with this. The only person that worked with me was the service manager. He worked with me and I really appreciate that guy. No need to say I will NEVER EVER buy another vehicle Ford used car side again. They suck. But I will continue taking my truck for service. More
by #worst customer service
Employees Worked With
Jay, Wedding the worst
December 31, 2016
Excellent My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled ma My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled maintenance problem He is very Knowledgeable and I have been very satisfied each visit The entire Waldorf Service Department are polite and friendly. More
by Gene
Employees Worked With
Mr Craig Burgess
December 30, 2016
Excellent My Service Rep, Dave Bell, is always on top of the needs of my Edge. Only have to tell him of a problem and it gets fixed! My Service Rep, Dave Bell, is always on top of the needs of my Edge. Only have to tell him of a problem and it gets fixed! More
by Charlie's Edge
Employees Worked With
Dave Bell
