Waldorf Toyota

Great customer service from Amya Douglas and Sarron Anderson. They were very professional and polite. Knowledgable and helpful with the process and paperwork. Anderson. They were very professional and polite. Knowledgable and helpful with the process and paperwork. More

Lamont Ford is an excellent service representative. Very professional and polite. I've brought my Sequoia to this dealership for a number of years for service. Excellent team and service. Very professional and polite. I've brought my Sequoia to this dealership for a number of years for service. Excellent team and service. More

Saeed exceeded my expectations with his professionalism and recommendations, I really appreciate the approach and process, I fully recommend Waldorf Toyota for all service needs! and recommendations, I really appreciate the approach and process, I fully recommend Waldorf Toyota for all service needs! More

We had a wonderful experience with Waldorf Toyota. We are from Richmond, Va (about two hours away) and chose Waldorf due to their wonderful pricing and inventory. We called on the last day of their AP We are from Richmond, Va (about two hours away) and chose Waldorf due to their wonderful pricing and inventory. We called on the last day of their APR special. Cody Roberson was wonderful. He got us a quote and began paperwork over the phone. By the time we got there all that was left to do was test drive the car and finalize the paperwork. There were no surprise fees or high pressure sales either. All in all, we were able to get out the door with a brand new Prius limited for less than used models we were looking at. I would highly recommend working with Waldorf and Cody if you are in the market for a new Toyota. More

Brought my Prius in for the 75k-mile service and asked to add an oil change. Advisor Javier was rude from the start. I paid for an Uber to my hotel, and less than 5 minutes later, I got a call saying the shu add an oil change. Advisor Javier was rude from the start. I paid for an Uber to my hotel, and less than 5 minutes later, I got a call saying the shuttle was already en route to pick me up because my car was “ready.” I rushed back — only to find out the car wasn’t ready after all. I asked Javier what happened, and instead of checking with his team or apologizing, he kept asking me “Why did they tell you that?” over and over. No explanation. No accountability. Later, I got a notice that my invoice was available without any confirmation that my car was ready or when their shuttle would pick me up, and saw that it didn’t list the 75k service at all, so I called to confirm the service was performed and that my vehicle was actually ready this time. Instead of answering, Javier sarcastically responded, “You want me to add a line that says 75k-mile service?” When I asked to speak with the service manager, Wendy, she acted visibly annoyed, barely let me explain, and immediately dismissed the situation. Unprovoked, she started telling me that they don't have any cash when I made no mention of money, cash, recoupment, reimbursement, et al. Wendy proceeded to misrepresent my concerns to another employee who offered a free oil change as if you could pay me to patronize this place in the future. TL;DR Terrible communication, rude staff, and no professionalism. Never again. More

It was great working with Atlas Ford making it a pleasurable experience in buying a new RAV4. His perseverance in getting the best deal for us working with the Manager was commendable. We will not pleasurable experience in buying a new RAV4. His perseverance in getting the best deal for us working with the Manager was commendable. We will not hesitate to recommend Waldorf Toyota and especially Atlas to any of our family members or friends who are in the market for a new Toyota. More

The first dealership I go to for years. Great service and awesome people.that treat you with respect. Great service and awesome people.that treat you with respect. More

Excellent customer service nice experience recommended to visit this place took my car for maintenance I’ll be back visit this place took my car for maintenance I’ll be back More

The service person was very friendly. She took me into the service check-in area on time and asked clear and concise questions about my brake concerns. She provided a good estimate of t She took me into the service check-in area on time and asked clear and concise questions about my brake concerns. She provided a good estimate of time for diagnostics. Once diagnosed, she gave me an approximate time for needed repairs and an estimated price. The estimate of the duration of the repairs was good and the price was actually lower than the estimated costs. More

I had a great experience with Brian Langford and the management team at Walford Toyota. After flying in from South Carolina to pick up my brand-new vehicle, I discovered that the car had some factory-re management team at Walford Toyota. After flying in from South Carolina to pick up my brand-new vehicle, I discovered that the car had some factory-related flaws. Despite the unexpected situation, the team acted quickly and took excellent care of me. They provided prompt service to address the issue, arranged a hotel stay for the night, and even covered my food and rental car expenses. Although I originally planned to drive the car back the same day, the team made sure I was fully accommodated and supported throughout the process. Their professionalism and commitment to customer satisfaction turned a frustrating situation into a positive experience. More