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Waldorf Toyota
Waldorf, MD
1,257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 27, 2025
Do not appreciate customer. Too slow. 1hr 40 minutes for basic service. All interested in trying to have customer spend .money. Iwas told by after there for over an hour. i Too slow. 1hr 40 minutes for basic service. All interested in trying to have customer spend .money. Iwas told by after there for over an hour. it would be 10 minutes . 10 minutes was 30 minutes. Hate this dealership. Wish there was a another . to go to. They need to get things right and put customer first. Not their money . Do not believe my review will change things. See if someone calls me. Service checker in has not a clue what she was doing. More
by suerather
Employees Worked With
Wendy
August 20, 2025
In October 2024, I had an appalling experience at Waldorf Toyota. I posted a detailed review on Google about my dissatisfaction with their service department, and in response, Service Manager Tammy Kuntz cal Toyota. I posted a detailed review on Google about my dissatisfaction with their service department, and in response, Service Manager Tammy Kuntz called to apologize. Despite this, I foolishly decided to give them another chance. On August 19, 2025, I scheduled an appointment for an oil change and a 60k mile service check. I regret returning to Waldorf Toyota. I arrived at 7:30 AM and handed my car over to Service Associate/Manager Saeed Satterwhite. I provided Mr. Satterwhite with my phone number to be contacted once my car was ready, which he noted on the service sheet. I waited for six hours without hearing anything. At 1:42 PM, I called the dealership and was told, "Oh, your car is ready, and it’s been ready for a while." The cashier then reviewed the notes on my car and explained that Mr. Satterwhite had sent the message to the wrong phone number — an outdated landline that should have been updated in their records long ago. As if that wasn’t enough, when my wife picked up the car, the discount coupon I provided was not applied to the bill. To make matters worse, the attendant left a strong odor of marijuana in my car. This level of incompetence is beyond unacceptable. The consistent failure to meet even the most basic service standards, along with blatant neglect for proper customer communication, has left me with no choice but to say: Never again. I cannot, in good conscience, recommend anyone purchase or service a vehicle at this location. Waldorf Toyota continues to damage the reputation of the Toyota brand. More
by kennedyandchristine
Employees Worked With
Saeed Satterwhite, Tammy Kuntz
August 09, 2025
Mr Javier is professional & very accomodated Most especially Mr Johnny Lopez who did a great excellent job to fix my car. Im so luckky. Thank you soooh.. very much Mr Johnny Lopez you are the bes especially Mr Johnny Lopez who did a great excellent job to fix my car. Im so luckky. Thank you soooh.. very much Mr Johnny Lopez you are the best. You did a great job. Thank you. More
by RR
Employees Worked With
Mr Javier sales advisor.most especially to Mr Johnny Lopez who did excellent job to fix my car. Job well done. you deserve to have not only have 5 star but mooooore. Thank you.
August 07, 2025
Had a Recall on my vehicle. l Schedule with Waldorf Toyota service center and was very pleased with the service and the professionalism of the team. I have dealt with WT for ov l Schedule with Waldorf Toyota service center and was very pleased with the service and the professionalism of the team. I have dealt with WT for over 23 years and have never had any problems with the service department. More
by rena11t
Employees Worked With
Eric Krouse
