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Waldorf Toyota
Waldorf, MD
1,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,213 reviews
December 10, 2020
Hi,I had to wait 2 HOURS for a minor seat belt RECALL, Hi, I had to wait 2 HOURS for a minor seat belt RECALL, to put SEAT BELT PROTECTORS on, to keep my seat belts from getting SLICED APART due to PO Hi, I had to wait 2 HOURS for a minor seat belt RECALL, to put SEAT BELT PROTECTORS on, to keep my seat belts from getting SLICED APART due to POOR ENGINEERING! Having a severe back injury, my mechanic friends told me the repair should take no longer than about an hour... so I SCHEDULED AN APPT! No one EVER came in to let me know the progress of my vehicle...in 2 HOURS! As I was leaving, I was told I needed a NEW BATTERY, as they could not get my vehicle to run, and that they were in the back, JUMP STARTING IT OVER AND OVER AGAIN! I told them it had ANTI-THEFT, and that they left the door open TOO LONG, which TRIGGERED the ANTI-THEFT... which KILLS THE ENGINE FROM STARTING! All they had to do was reset the Anti-Theft with my Remote, that they HAD! I had my Service Attendant climb in, close the door, and turn the key off! With my Remote, I turned the car off, turned it back on, told my Service Attendant to START my car, and it started... NO BEEPING! Why didn't they KNOW that, my car is CLEARLY MARKED... LIMITED, the MOST EXPENSIVE MODEL, where the Anti-Theft is a STOCK option! They have SHOP MANUALS for TROUBLESHOOTING! Why didn't CHECK THEM? Why didn't they come ASK ME, before doing this to my Car, Components and Battery? I also told them I got a BRAND NEW BATTERY costing OVER $400, about 4 months ago... and hoped they did NOT DAMAGE it, or OTHER ELECTRICAL COMPONENTS of my car, by JUMP STARTING it so many times, when it NEVER NEEDED IT AT ALL... to begin with! Even though my 2006 Rav 4... LIMITED, looks like CRAP because of the nasty, PEELING paint job which occurred with 1 year of my purchase, due to the IMPROPERLY APPLIED paint Toyota put on my $29k CASH PURCHASE... I have NOT gotten a RECALL, or OTHERWISE, on it TO DATE, in the 14 years I have been the sole owner of this car! Why? More
by Never NEW Again!
Employees Worked With
Service Department
December 07, 2020
I had a 1pm appointment and feel it took too long for me work to get complete. All that was done was a tire rotation for 15,000 miles service work to get complete. All that was done was a tire rotation for 15,000 miles service More
by Cyunhvn1
Employees Worked With
Don't remember , Service Department, Todd Dwars
December 06, 2020
From the moment walking in the door at Toyota everyone was amazing! Frank is the best sales person I’ve ever dealt with and highly recommend him and his superior team. Al Levi was very helpful as well (ev was amazing! Frank is the best sales person I’ve ever dealt with and highly recommend him and his superior team. Al Levi was very helpful as well (even though he’s a Redskins fan) and recommended Frank to help us with our purchase. Everything went so smoothly and was stress free! Demi with finance was patient and attentive to our financial needs and worked with us diligently to get us where we were comfortable. Again thank you all for everything! More
by Megan W
Employees Worked With
Frank McGeady
November 23, 2020
Tammy treated me very well. She keep me informed of the progress on my repairs. She verified my extended warranty covered parts. She was very professional and always so nice. Toyota's shuttle service wa progress on my repairs. She verified my extended warranty covered parts. She was very professional and always so nice. Toyota's shuttle service was a life savered for me. Bill was great. Overall...excellent experience,. More
by Connie
Employees Worked With
Service Department
November 22, 2020
The service was awesome as always. Got in for maintenance, didn’t have to wait long and got out rather quickly. Not really too much more to say maintenance, didn’t have to wait long and got out rather quickly. Not really too much more to say More
by S
Employees Worked With
Shantyl
November 20, 2020
Good service... even the employees especially the lady who do the paperworks for maintenance fee. Always had a great experience in this dealership, Great job! who do the paperworks for maintenance fee. Always had a great experience in this dealership, Great job! More
by castillojohndavid
Employees Worked With
Service Department
November 18, 2020
Had a fantastic experience buying my new vehicle from Waldorf Toyota. Mike is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel t Waldorf Toyota. Mike is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Mike and Waldorf Toyota if you’re in the market for a new or slightly used vehicle. More
by Princess Toyota
Employees Worked With
Mike Rush
November 14, 2020
Fast efficient service. Complied with COViD restrictions. Helpful friendly customer service. Other waiting customers also Adhered to COViD precautions. One stop repairs, safe. Thank you! Helpful friendly customer service. Other waiting customers also Adhered to COViD precautions. One stop repairs, safe. Thank you! More
by mkastanaki
Employees Worked With
Tammy Kunitz, Roberto Garcia, Service Department
November 09, 2020
My experience at the Waldorf Toyota was great. Both John and Jordy were knowledgeable, patient, and offered exceptional customer service. I was able to leave with a better car than I expected for a great pr and Jordy were knowledgeable, patient, and offered exceptional customer service. I was able to leave with a better car than I expected for a great price. I would definitely recommend! More
by Kandy
Employees Worked With
John Cooper, Jordy Williams
