Walker Buick GMC

Courtesy friendly staff service done in a timely fashion check out quick and easy fadt check out quick and easy fadt More

Awesome Everything from start to finish I have purchased many new vehicles from Walker automotive and ha e NEVER been dissatisfied from sales to service! I can’t wait to see what I purchase from them on my many new vehicles from Walker automotive and ha e NEVER been dissatisfied from sales to service! I can’t wait to see what I purchase from them on my next trade cycle! Keep up the great works guys ! 2 thumbs up 👍👍 way up!!! More

Great service, enjoyed the experience had a great time with our salesman and got what we wanted. My aunt & I each bought a new vehicle that day, we were happy women... with our salesman and got what we wanted. My aunt & I each bought a new vehicle that day, we were happy women... More

Sunroof leaked after being replaced I called dealership but they have a serious communication problem the lady said she was told by the manager they need to call insurance to see who is responsible for it. but they have a serious communication problem the lady said she was told by the manager they need to call insurance to see who is responsible for it. Not understanding that. When the car was being worked on they never returned my call I had to go by the shop to get someone to talk to. Today after going to both locations service and body shop no one was around to talk to was told they would call me The problem is they don’t return calls I need a person to look at this sunroof and check it The reason I went to the dealership for this repair is because I thought it would be done right and they would be good to do the work glass tint etc could have done the work but thought it would be better don’t throw a dealership since it a Gmc. Never again will not recommend it either More

Your sales and finance dept are absolutely wonderful. Christy bourke in titling is not responsible. Can not get her to return 3 phone calls. We live in miss and still have not received our paperwor Christy bourke in titling is not responsible. Can not get her to return 3 phone calls. We live in miss and still have not received our paperwork to get our tag More

Made an appointment with the service department to have a rattle noise, coming from the rear of my 2017 truck with less than 22K miles, diagnosed. Appointment was at 7:30 AM and I arrived before they opened. rattle noise, coming from the rear of my 2017 truck with less than 22K miles, diagnosed. Appointment was at 7:30 AM and I arrived before they opened. Told the service advisor I would be waiting for my vehicle and I would also like my tires rotated. Around 10:15 AM my truck had still not been looked at or had any work done on it. Was told by Nora Taylor (Service Advisor) that they were trying to catch up from Friday and they had also had a couple of technicians quit. Nora later told my truck would be next after the technician finished what he was working on. At 11:30 Nora told me the problem was in my leaf springs. Nora said they had filed a claim with my extended warranty to have both leaf springs, u bolts, and shackles replaced ($1336) and she would know if it was approved within the hour. About 1:00 PM Nora told me the claim had been denied because of my low mileage and if i wanted to have it fixed it would be an out of pocket expense. I declined service and left paying $135 for the diagnostic fee, $19.95 for the tire rotation, and $7.79 for unknown shop supplies. Contacted my extended warranty company to see why the claim was denied. Representative told it was declined for two reasons: the mileage and because of a Technical Service Bulletin that GMC had sent out regarding the noise I was having. Representative stated he was the one that spoke with Nora and he told her the exact reasons that he told me. I found the Technical Service Bulletin GMC issued for my year truck and exact noise I was hearing. I am very dissatisfied with Walker for several reasons. First, what is the purpose of having an appointment if you are going to waste 6 hours of a customers day. Second I have a strong suspicion that they were just trying to pocket extra cash from my extended warranty instead of trying the correction that GMC issued for the problem I was having. Third I am disappointed that Walker GMC failed to tell me about the bulletin and I had to find out about it through the warranty company. I have called to speak with the service manager regarding this complaint and have not received a call back from him. I have bought my first and last vehicle from Walker in Alexandria. I understand they will not go out of business because of me but word of mouth of bad business practices goes a long way. More

Why would you charge someone for how long you “think” it will take to fix a vehicle instead of the actual time it took?!?!? They’re ripping people off!! The shop hours are $135 an hour for labor yet it took will take to fix a vehicle instead of the actual time it took?!?!? They’re ripping people off!! The shop hours are $135 an hour for labor yet it took under 2 hours to fix my car and I was charged $625 just for labor!!! Every time I call to speak to the service manager Buster he’s conveniently unavailable! More

Excellent service from Michael at GMC! He was very professional and concerned with the issues of my car! Definitely a great place to do business. professional and concerned with the issues of my car! Definitely a great place to do business. More

Tire degect I am very unhappy with this dealership because of their lack of concern after the sale. I purchased a 2019 Buick Encore the first of July and yesterda I am very unhappy with this dealership because of their lack of concern after the sale. I purchased a 2019 Buick Encore the first of July and yesterday the vehicle's tire went flat due to a huge gash on the inside of the tire. I called Walker Buick and was told by the sales person that he could not replace the tire. He said no tire has a warranty and I would have to pay for a new tire. It seems to me that a new vehicle's tires should be safe from defect for at least a month. I would not recommend this dealership to anyone! Do not purchase a vehicle from Walker Buick. More

Not great! When I bought my car from here it was a very pleasant experience. Every time I’ve taken my car in for service, not so great! Although I made an appoin When I bought my car from here it was a very pleasant experience. Every time I’ve taken my car in for service, not so great! Although I made an appointment and showed up 30 minutes early, i still waited 3 hours for an oil change and tire rotation! Then when i got home i realized one of the lug nut cap was missing and I called the service center and they said that they weren’t responsible for it. It’s only $15 for a new one but they took it off I didn’t. Maybe give people a heads up if they are going to have to waste a day sitting in a waiting room and also take responsibility for your mess ups!!! More