Walker Buick GMC

Service Department needs Servicing I drove four hours with my nephew to pick up a 2017 GMC 2500 truck that had made arrangements to purchase. The salesman told me that their service de I drove four hours with my nephew to pick up a 2017 GMC 2500 truck that had made arrangements to purchase. The salesman told me that their service department does an eighty point check on all of their preowned vehicles before they are placed on the lot for sale. My nephew and I found nine problems with the truck! I agreed to sign the papers if all issues were fixed and they agreed. They did agreed to put a new set of tires on the truck at a reduced price for my inconvenience. It has now been two weeks since I signed the papers and I still do not have my truck!?! And they can't tell when it will be ready! This has been a horrible buying experience for me and sadly still ongoing... More

Service Rep Lack Of Friendliness I have had my vehicle service here only a handful of times. Every other time was a great experience. My most recent visit however was lacking in cus I have had my vehicle service here only a handful of times. Every other time was a great experience. My most recent visit however was lacking in customer service satisfaction. The work done by the techs was great. It was my service rep that was lacking. Initial encounter was eh ok and there after all was pretty terrible. I asked the service rep to call me when it was finished. He never did. In fact he told me to just come back to see if it was done. I live an hour away so just coming back is an inconvenience unless I make a day trip to Alexandria. Every time I did go to check on it, the service rep was magically always on the phone, trying not to see me, even though I stood 5 feet from him. Once u had cashed out and was ready to go, I still remained pleasant with the guy but his body language and just his face to be quite honest, showed he was annoyed and ready for me to get out of his hair. I know I will need to return to Walker for later service but I refuse to work with this guy again. More

Routine service Had a recent oil change, tire rotation and factory recall on my GMC Sierra truck. Had to honk the horn to get them to open the doors at 10 mins past t Had a recent oil change, tire rotation and factory recall on my GMC Sierra truck. Had to honk the horn to get them to open the doors at 10 mins past the posted service hours. I was the first to pull into the service area and had to wait 10 - 15 minutes for the service manager to acknowledge I was there. He was visiting with another customer that pulled in behind me. I had a job to go to and had a coworker waiting to pick me up that also needed to go back to work. I was pleased with the work performed but not with the way I was put on the back burner for him to visit. More

Service Dept is horrible Worst service department experience ever!!! The staff is very nonchalant about their less than apt customer service. I arrived on time for my 10:00AM Worst service department experience ever!!! The staff is very nonchalant about their less than apt customer service. I arrived on time for my 10:00AM service appointment. After 5 hours of patiently waiting, I inquired about the status of my vehicle only to be told that no work had begun on my vehicle. No one took ownership for basically forgetting about me as a customer. When I spoke with the manager he was very condescending and offered no real apology or attempt to rectify the situation. After 6 1/2 I finally received my car. My ticket stated that I refused service on my vehicle because I finally stated that I could no longer wait for my vehicle to be serviced. Walker GMC placed numerous other customers before me and acted as if it was no big deal that I was in their place of business for 6 1/2 hours and received no service. More

2017 GMC Sierra I have always found Walker's service advisors to be courteous and helpful whether scheduling or explaining routine or optional services to my vehicles I have always found Walker's service advisors to be courteous and helpful whether scheduling or explaining routine or optional services to my vehicles. The customer services provided by all Walker GMC personnel have been exceptional. More

Mr Godfrey &Mr Slaughter Mr Slaughter and Mr Godfrey both have Great friendly attitude! Both worked hard helping me to get me into my 2018 Buick Encore! I know the answered Pr Mr Slaughter and Mr Godfrey both have Great friendly attitude! Both worked hard helping me to get me into my 2018 Buick Encore! I know the answered Prayers from God and all their hardwork as he worked through them I was Blesses beyond all measure! Mr. Pollard was awesom as well keeping me company while they did their work and the salesman’s that explained my onstar and how to work my screen for it all. Oh and Mr B. Myers the walker big lot he was great, he could do much for me and brought me to Mr Slaughter and Mr Godfrey! More

Terrible They offer nothing for your trade in. Received 3000$ more at the ford dealership. To much of a monopoly-they can get what they want-use another dealer They offer nothing for your trade in. Received 3000$ more at the ford dealership. To much of a monopoly-they can get what they want-use another dealer out of town More

GMC Yukon XL Dnali pleasant experience, every thing went to plan , Staff were very helpful, The sale person Mt Todd Me fee did an excellent job explained every thing ab pleasant experience, every thing went to plan , Staff were very helpful, The sale person Mt Todd Me fee did an excellent job explained every thing about the car More

2017 Acadia Denali They were very sweet and helped me out tremendously for what I wanted. They were very supportive and helped me find what I exactly wanted. They were very sweet and helped me out tremendously for what I wanted. They were very supportive and helped me find what I exactly wanted. More