Walker Chevrolet
Franklin, TN
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Walker review update. UPDATE: As it turns out, they only provide after sales support until you give them a good review, after that you no longer exist. I have stated th UPDATE: As it turns out, they only provide after sales support until you give them a good review, after that you no longer exist. I have stated the problem is I need the lien release letter they received from my bank as I need it to get a refund on my trade in extended service planof over $1K. I have left 3 voice messages for Chris in finance on 15 and 16 August to simply send me a copy of the lien relese letter he received from my bank - NO RESPONSE AT ALL. I called and spoke to Scott the sales manager on Saturday, 16 August at around 1130 - who told me he would get this taken care of - ZERO ACTION. I spoke to a salesman around 4pm on 16 August who said Scott was busy but he would give him my name and number to contact me - ZERO CONTACT. I texted the salesman Ayad on Saturday 16 August - he never read the text but answered the sales number on Saturday 16 August around 650pm and he said he would work on it. SO ALL OF THIS INITIAL REVEW IS NO LNGER ACCURATE. THEY DO NOT CARE ABOUT YOU AS ACUSTOMER PAST YOU PROVIDING A GOOD REVIEW. INITIAL REVIEW: Walker Chevrolet did a great job with our purchase. They treated us well and ensured all our questions and concerns were addressed, even after the sale. Our sales representative was Ayad and he was just the best I have ever dealt with and I have purchased a lot of vehicles over my 45 years of buying vehicles. I had a few questions after the sale and he was quick to respond and provide solutions to my questions. They gave a fair amount for our trade as well. We traveled over 400 miles to do business with them because they had the best offer available. Chris in finance was excellent as well and understands how to do business for customers from other states, like us from Missouri. I would highly recommend them to anyone looking for a new or used vehicle. More
Daniel is my service writer and always takes care of both my vehicles as if they were his. I have no complaints with him or the dealership do not go anywhere else. my vehicles as if they were his. I have no complaints with him or the dealership do not go anywhere else. More
The buying experience was great. The dealership was up front with their numbers and worked with me on my trade. Best car buying experience I’ve had. Highly recommend Morgan/Cole The dealership was up front with their numbers and worked with me on my trade. Best car buying experience I’ve had. Highly recommend Morgan/Cole and team. More

