Walker Toyota

Austin Murphy, my Service Advisor at Walker Toyota made me feel valued and was very responsive to my needs today! I have a high mileage Toyota and he was knowledgeable about services for my vehicle! Than me feel valued and was very responsive to my needs today! I have a high mileage Toyota and he was knowledgeable about services for my vehicle! Thank you Austin for taking the time to address my questions and concerns! V/R David More

Scheduled my Toyota Sequoia to be serviced at 2:00 pm on December 14, 2022. Got here and signed in for service & tire rotation. At 4:07 went back to ask about my service to only find out my vehicle had not December 14, 2022. Got here and signed in for service & tire rotation. At 4:07 went back to ask about my service to only find out my vehicle had not been touched. David Robinson was rude and had nothing to say only that "Things Happen". I said I realize things happen but you could have came and told me instead of making me sit there for over 2 hours as I had another appointment to be at by 5:00 and I had to be in Leesville for it which was a hour away. He said nothing. Could not even look at me when he spoke. I told him go give me my keys and told him this was terrible customer service. We have purchased all our vehicles from WALKER but never again will I come back. If you are going to work in customer service as I do daily being a Deputy Sheriff you need to be able to work with the public and not be rude ever and be helpful. This dealership needs to hire better people. Bad customer service. He could care less about the customer. I am sure I am not the only one who has said or complained about this. Shame! More

Had a scheduled appointment for an oil change, after over an hour, they had not even touched my truck. Left without service. No apologies from the staff. an hour, they had not even touched my truck. Left without service. No apologies from the staff. More

I scheduled an appointment on 2/11/14 for a recall service. They took information and gave me an appt for 2/17/14 at 4:00. The service dept called to confirm this appt on Saturday, 2/15. I dropped th service. They took information and gave me an appt for 2/17/14 at 4:00. The service dept called to confirm this appt on Saturday, 2/15. I dropped the jeep off on Monday around 2:00. They checked me in, I told them in addition to recall work to change oil, rotate tires, and check the tire sensors. I told them this when I set up appt as well. Decided to have it done while the jeep was there rather than make another trip somewhere else. The extra request were not something that I had to have the dealership do, or were needed right away! They called early on Tuesday and said the vehicle was ready. J.D. was the person calling me. He then proceeded to tell me the recall work had not been done. They did not have the part. When I asked to explain how that happened, knowing that was the primary reason for service, he said Chrysler only allows one recall part a week and he did not know when they would have the part. When I asked why wasn't I told this when I set up the appointment, or when I was called to confirm the appointment, OR EVEN WHEN I DROPPED IT OFF! HE HAD NO ANSWER!!!! I told him how unacceptable that was and that I would not have access to the jeep again until June, as my daughter has this vehicle while away at school. J.D. then said they may not even have the part until JUNE. WHY AND HOW DOES THIS HAPPEN? WHY ALLOW ME TO SCHEDULE AN APPOINTMENT FOR A SPECIDIC PURPOSE KNOWING IT WOULD NOT BE DONE!!! If you use this service department make them guarantee you they have the part! I would even go so far as to get it in writing! More