Walker Toyota

There are moments when a business simply exceeds your expectations, and then there are moments when people restore your faith in what outstanding customer service is supposed to look like. That is exactl expectations, and then there are moments when people restore your faith in what outstanding customer service is supposed to look like. That is exactly what happened during our purchase of a 2025 Toyota 4Runner from Walker Toyota. From the very beginning, AJ Butter treated us with honesty, respect, and genuine kindness. He took the time to listen to what we wanted instead of trying to sell us something we didn’t need. He worked tirelessly to locate the perfect 4Runner, answered every question with complete transparency, and fought to get us the best possible price. At no point did we feel pressured. Instead, we felt like we had someone in our corner who truly wanted what was best for us. What impressed me most about AJ wasn’t just his knowledge or professionalism—it was his character. He treats people the right way. He builds trust, communicates honestly, and goes above and beyond long after many salespeople would consider the job finished. The excellence didn’t stop there. Anthony Chapman in the finance department was absolutely phenomenal. He worked diligently to find every available discount and even found additional savings because of my military service as a veteran. He explained every step of the financing process clearly, answered every question patiently, and made what is often the most stressful part of buying a vehicle feel simple and straightforward. It was obvious that Anthony genuinely wanted us to receive every benefit we had earned. As if that weren’t enough, AJ personally sponsors a customer raffle out of his own pocket as a way of giving back to the people who trust him with their business. We were fortunate enough to win, but what meant the most wasn’t the prize—it was the gesture itself. That level of generosity says everything about the kind of person AJ is. Walker Toyota has built something special because of employees like AJ Butter and Anthony Chapman. They represent everything a customer hopes to find: integrity, professionalism, hard work, and a sincere commitment to doing what’s right. They didn’t just sell us a vehicle—they earned our trust and our loyalty. We absolutely love our new 2025 Toyota 4Runner, but what we’ll remember most is how we were treated. That is something money can’t buy. To the management team at Walker Toyota: thank you for employing people of this caliber. They are tremendous ambassadors for your dealership and your brand. We will gladly recommend Walker Toyota to our family, friends, fellow veterans, and anyone looking for an honest, first-class vehicle-buying experience. AJ and Anthony, thank you for making this, without question, the finest vehicle purchase we have ever experienced. You have customers for life. More

Great reception crew. ..Chance, Austin, Newman, and Payne. Chance took my car back and had them fix a tire. They kept me busy and before I realized it. My car was ready. T ..Chance, Austin, Newman, and Payne. Chance took my car back and had them fix a tire. They kept me busy and before I realized it. My car was ready. There's a lot of knowledge between these guys. Professional, friendly, attentative, knowledgeable, and above all very respectful and kind to this 77 year old senior citizen. Chance is my main helper. It was a treat, and I shall return. I love my Toyota Carolla and trust Walker Toyota. Thanks More

Austin Murphy, my Service Advisor at Walker Toyota made me feel valued and was very responsive to my needs today! I have a high mileage Toyota and he was knowledgeable about services for my vehicle! Than me feel valued and was very responsive to my needs today! I have a high mileage Toyota and he was knowledgeable about services for my vehicle! Thank you Austin for taking the time to address my questions and concerns! V/R David More

Scheduled my Toyota Sequoia to be serviced at 2:00 pm on December 14, 2022. Got here and signed in for service & tire rotation. At 4:07 went back to ask about my service to only find out my vehicle had not December 14, 2022. Got here and signed in for service & tire rotation. At 4:07 went back to ask about my service to only find out my vehicle had not been touched. David Robinson was rude and had nothing to say only that "Things Happen". I said I realize things happen but you could have came and told me instead of making me sit there for over 2 hours as I had another appointment to be at by 5:00 and I had to be in Leesville for it which was a hour away. He said nothing. Could not even look at me when he spoke. I told him go give me my keys and told him this was terrible customer service. We have purchased all our vehicles from WALKER but never again will I come back. If you are going to work in customer service as I do daily being a Deputy Sheriff you need to be able to work with the public and not be rude ever and be helpful. This dealership needs to hire better people. Bad customer service. He could care less about the customer. I am sure I am not the only one who has said or complained about this. Shame! More

Had a scheduled appointment for an oil change, after over an hour, they had not even touched my truck. Left without service. No apologies from the staff. an hour, they had not even touched my truck. Left without service. No apologies from the staff. More

I scheduled an appointment on 2/11/14 for a recall service. They took information and gave me an appt for 2/17/14 at 4:00. The service dept called to confirm this appt on Saturday, 2/15. I dropped th service. They took information and gave me an appt for 2/17/14 at 4:00. The service dept called to confirm this appt on Saturday, 2/15. I dropped the jeep off on Monday around 2:00. They checked me in, I told them in addition to recall work to change oil, rotate tires, and check the tire sensors. I told them this when I set up appt as well. Decided to have it done while the jeep was there rather than make another trip somewhere else. The extra request were not something that I had to have the dealership do, or were needed right away! They called early on Tuesday and said the vehicle was ready. J.D. was the person calling me. He then proceeded to tell me the recall work had not been done. They did not have the part. When I asked to explain how that happened, knowing that was the primary reason for service, he said Chrysler only allows one recall part a week and he did not know when they would have the part. When I asked why wasn't I told this when I set up the appointment, or when I was called to confirm the appointment, OR EVEN WHEN I DROPPED IT OFF! HE HAD NO ANSWER!!!! I told him how unacceptable that was and that I would not have access to the jeep again until June, as my daughter has this vehicle while away at school. J.D. then said they may not even have the part until JUNE. WHY AND HOW DOES THIS HAPPEN? WHY ALLOW ME TO SCHEDULE AN APPOINTMENT FOR A SPECIDIC PURPOSE KNOWING IT WOULD NOT BE DONE!!! If you use this service department make them guarantee you they have the part! I would even go so far as to get it in writing! More

I went to All Star Toyota and looked at a new Tundra. They looked at my Tundra and told me they would give me 17 thousand for it, and told me the would give me 18 if it had better tires. I put new tires They looked at my Tundra and told me they would give me 17 thousand for it, and told me the would give me 18 if it had better tires. I put new tires on it and went back in two months. They looked at my truck and told me they would give me 10 thousand. When I inquired about the drop in the amount they offered they said it was because the wheel bearings in the rear end were bad and needed to be replaced. I told them that I wanted to talk to the sales manager because I was angry about why a 1500 dollar repair was going to knock 8 thousand dollars off the value of the vehicle. When I started talking to the sales manager he stuck the palm of his hand in my face as to tell me to shut up. I told him "Don't stick your hand in my face like you are talking to a kid." I then did it back to him and asked him if he liked it. He then started yelling "That's it." He then walked off. I guess he doesn't know they sell Toyota trucks all over the world and was thinking he had the only ones. I just went to San Antonio and purchased my new crewman. I wouldn't buy a pecan from All S--t Toyota. When They replaced the wheel bearings in the old truck they told me to be there at 8 am, and I was. They put the truck on the rack and began working on it at 1pm. When the truck was driven out of the bay the front end was rubbing because they had bent the dust cover on it. They told me to bring it back if it didn't stop in a couple of weeks but it was 4pm so they didn't have time to find out what was rubbing at that time. These people are idiots and should be cleaning the parking lot at a fast food restaurant. More

Net price with trade for a 2012 Camry hybrid was $4500 more than at a nearby Dealer. Also were misleading about trade in value of my car and their margin on the sticker price. more than at a nearby Dealer. Also were misleading about trade in value of my car and their margin on the sticker price. More

Donnie and Scott the finance man were both very nice and waited on me to come in to Alexandria from Natchez and they stayed after hours on a Friday night to make sure I got the car. Donnie even lead us to waited on me to come in to Alexandria from Natchez and they stayed after hours on a Friday night to make sure I got the car. Donnie even lead us to a restaurant to eat since we had no idea where anything was in Alexandria after we finished with our business. I couldn’t have ask for a better experience. If you can put this on your survey form or if I have to chose a number…..please give him all 10’s. Nice doing business with y’all………very good experience. Mira More

My experience of walking in the dealership to check out a small SUV was good. Stephen was near the door, left what he was doing and came to us with a smile and asked if he could help us. We took a drive in small SUV was good. Stephen was near the door, left what he was doing and came to us with a smile and asked if he could help us. We took a drive in the NAV but it was not the ride I wanted. We then drove the Camry and I was sold on it. It drives well, is quiet and was "aloe geen", just the color I was looking for. The acceptable price was attained, and the car was bought. My husband has a Tacomma 4x4 truck and we are hoping to have good service along with our good ride. (Mrs.Muriel) Linda Gauthier More