Walkers Renton Mazda

Service The service rep was very friendly and answered all my questions. They were timely in their responses and seemed well knowledgeable about the topic of The service rep was very friendly and answered all my questions. They were timely in their responses and seemed well knowledgeable about the topic of my concerns. More

Best customer experience ever From the time of purchase through all of my service experiences, this dealership rocks. Everyone is on top of their game and I always feel taken care From the time of purchase through all of my service experiences, this dealership rocks. Everyone is on top of their game and I always feel taken care of. All dealerships should operate at this level. More

Wouldn’t go anywhere else. From the service advisor to the lot attendant I give my thanks. Thank you, Aaron for being so thorough explaining everything to me. I will see you in From the service advisor to the lot attendant I give my thanks. Thank you, Aaron for being so thorough explaining everything to me. I will see you in 5000! More

Sales and service Purchased used car, discovered later it had an oil leak. Contacted Jada and service check was scheduled for next day. Pleased with the quick service, Purchased used car, discovered later it had an oil leak. Contacted Jada and service check was scheduled for next day. Pleased with the quick service, and the car seems to be doing fine now. More

Great service as usual! All the folks at Walkers are always helpful, but Jada is awesome! Squeezed me in to replace a drive belt that I knew was over due and on borrowed time All the folks at Walkers are always helpful, but Jada is awesome! Squeezed me in to replace a drive belt that I knew was over due and on borrowed time, and had a 1000 mile road trip. 225k on my 2007 CX-9 and going strong thanks to the great service department at Walker’s! More

Scheduled maintenance Jeff in service was super friendly, helpful, patient and organized. I really appreciated him calling me when my vehicle was ready. I have nt seen him Jeff in service was super friendly, helpful, patient and organized. I really appreciated him calling me when my vehicle was ready. I have nt seen him there before and I hope he stays More

Worst car buying experience As Costco members, we used the Costco Auto Program, which provides a no-haggle fixed amount off of the lowest advertised price of a CPO vehicle. Ther As Costco members, we used the Costco Auto Program, which provides a no-haggle fixed amount off of the lowest advertised price of a CPO vehicle. There are two sales associates at Walker Renton Mazda who are authorized/trained in the Costco Auto Program, but after two attempts to contact either associate, we were assured that any sales associate could help us. The first time we discussed price, the dealer produced paperwork that wasn't the official Costco Program paperwork. So we left, and contacted Costco customer service, who intervened on our behalf, contacting the used car sales manager to ensure the appropriate paperwork would be provided. When we went in the second time, ready to purchase the vehicle, the sales associate didn't provide the correct paperwork, and when asked, the used car sales manager, NIck Hallock, claimed he didn't have the access needed to provide it, despite being walked through the process by the Costco auto program customer service representative, two hours prior to our scheduled appointment. More

Routine service Our routine service was efficient and the people were friendly. Waiting room was fine. Making the appointment was challenging because the phone number Our routine service was efficient and the people were friendly. Waiting room was fine. Making the appointment was challenging because the phone number on a previous invoice was wrong. More

Sales inquiry The service was good. The wait was long, about 1 hour longer than quoted. The salesperson provide preliminary info on a new car and was verty helpfu The service was good. The wait was long, about 1 hour longer than quoted. The salesperson provide preliminary info on a new car and was verty helpful. More

New Car Buying Experience We could not have been happier with the service we received. Tajhilah was extraordinary to work with the made the process simple and easier. By the We could not have been happier with the service we received. Tajhilah was extraordinary to work with the made the process simple and easier. By the time we left we knew the car well and are very happy! More