Walkers Renton Mazda - Service Center

The service department at Walker's Renton Mazda lack the service. Here is my encounter: Bought a brand new 2013 Mazdaspeed3 and had driven for a couple days and notice the front driver-side brake is the service. Here is my encounter: Bought a brand new 2013 Mazdaspeed3 and had driven for a couple days and notice the front driver-side brake is making a loud rubbing noise. It seems that the brake pads are rubbing against the rotor without me applying the brakes. At low speed (10-20mhp) I can feel that the car is braking by itself. I decided to call the service dept. and notifying them of the issue. They couldn't get me set me up for service right away because they don't have loaner available. So, I had to wait for 5 days and endure the intermittent noise from a brand new car. Finally, got in to the dealer and had the head mechanic (Phil) inside the car with me to validate the noise. At the end of the drive, it was confirmed by Phil that the noise is coming from the brakes, and he also noted that the transmission is not running as smooth as it should and suggested additive to correct the issue. I pointed out to Phil that the front driver-side brake have excessive grease and he is also acknowledge of this and also thought that was odd as the opposite side did not have any. Two days later I got a call from Brian, the service manager telling me that there were excessive grease on the front driver-side brakes and that it had been worked on prior to their inspection. I confirmed with him of the excessive grease, but it made me feel that they were trying to push the blame on me for tampering with the brakes. Brian later found out the grease had been applied at the port of entry because the noise issue was found during port inspection; and whoever decision was to applied grease thinking that would fix the issue is dead stupid! To make the story short, I have been driven my car for a few days and now it is at the dealer for a whole week pending Mazda headquarter decision on how to remedy the problem. This should had been raised to CRITICAL PRIORITY list and be taken care off right away. Just simply replace the caliper, pads and rotors and I'll be on my way!!!! More

They made sure that the wait wasn't excessive while installing a new motor for the driver side window. Very kind and willing to work with you. Will definitely be coming back for other needs. Thank yo installing a new motor for the driver side window. Very kind and willing to work with you. Will definitely be coming back for other needs. Thank you! More

they treat me great and check my car for any problems and the people are very nice.the location is close to my work so that helps the people are very nice.the location is close to my work so that helps More

I called in the morning & was able to get my car in the same day on my lunch break to have the headlight replaced. They were quick, courteous and it cost less than I was originally quoted on the phone the same day on my lunch break to have the headlight replaced. They were quick, courteous and it cost less than I was originally quoted on the phone. I was very pleased with the service. More

I received great customer service from Bryan Furse and Jeff Craig. Bryan replaced a driver-side, low beam lightbulb which was very difficult to do myself. He did it as a courtesy (even though I had purc Jeff Craig. Bryan replaced a driver-side, low beam lightbulb which was very difficult to do myself. He did it as a courtesy (even though I had purchased the lightbulb from an auto store but had difficulty in replacing it). Bryan also accepted a competitor's oil change coupon that had expired 2 days earlier with no problem. Jeff Craig drove me to me place of work (2 miles away) and picked me up after the service was complete. Both were very pleasant and courteous. More

In the last 20 years, this is the best service department I have had the pleasure to interact with. Bryan Furse is experienced, helpful, understanding and friendly. I felt very comfortable with the mechani I have had the pleasure to interact with. Bryan Furse is experienced, helpful, understanding and friendly. I felt very comfortable with the mechanic Rich and am happy that my car is running like brand new. I could tell that Rich takes pride in the work he does and is reflected in the performance of my vehicle. Thank you and I plan on returning to this dealership for all of my services. More

The quality of the service, courtesy and explanations about the work preformed is always the tops. I wouldn't take my 2009 Mazda anywhere else. I bought it there and always have my servicing done there. about the work preformed is always the tops. I wouldn't take my 2009 Mazda anywhere else. I bought it there and always have my servicing done there. Some of the original people that I dealt with have gone on to other things but what I expect and need from a service department remains the same. By the way, I am almost 75, still work every day and I am from the old school way of doing things. That's what I gedt there. More

Always great customer service. Jeromy is great at what he does; very welcoming and friendly. Techs were quick to take my car in the back to get worked on. Only did an oil change this visit but they completed does; very welcoming and friendly. Techs were quick to take my car in the back to get worked on. Only did an oil change this visit but they completed my car in about 40 minutes while I waited. More

Hello! They were formally friendly, which would allow Hello! They were formally friendly, which would allow me to go back anytime. They knew my car better than me and made me feel welcome as soon as I Hello! They were formally friendly, which would allow me to go back anytime. They knew my car better than me and made me feel welcome as soon as I walked in. My car seemed to have had different issues, Rey and Gary were always pro-active in identifying the causes of the problems in my car. They were always very good in allowing me to use car-loaners as my car was being fixed. Great dearlership!! More

Excellant service has been the rule since I started bringing my two Mazdas at this dealership. The service department reps are informative and personable, likewise the technicians that I have met. I bringing my two Mazdas at this dealership. The service department reps are informative and personable, likewise the technicians that I have met. I particularly appreciate the consultation prior to any significant service being performed on the vehicles. More