Walla Walla Valley Honda

My wife and I recently purchased a new Honda Odyssey from Underriner in Walla Walla. We live in Tricities, about an hour away. The deal was largely done before we went to the dealership to pick it up. They Underriner in Walla Walla. We live in Tricities, about an hour away. The deal was largely done before we went to the dealership to pick it up. They made it SO easy and stress free. They valued our trade (very fair) and found the color combination we wanted and got it in. Jarod the sales manager and Jason in sales were both exceptional to work with. This is a family-owned dealership, which is always our preference. They work very hard to provide a no pressure, hassle free experience. It's getting hard to find dealerships like this that actually value their customers and go the extra mile to make sure they have a great experience. I highly recommend that anyone looking for a new Honda or used vehicle give Underriner an opportunity to earn your business and trust. More

Our 2014 Honda Odessey had a terrible rattle at the back. With their terrific service dept. they found the problem, fix it, and do we ever loved the quiet once again! A shout out to Jimmy for keeping us info With their terrific service dept. they found the problem, fix it, and do we ever loved the quiet once again! A shout out to Jimmy for keeping us informed and getting us taken care! Even to washing our dusty van,( it was the gravel road we drive on that had caused the problem) and making it look new again! We really like this team, and take our Honda here to be serviced regularly. More

My wife and I recently purchased a vehicle from Walla Walla Valley Honda. We had an awesome experience. We worked with a guy named Mitchell Deccio. He was absolutely amazing. Thanks for all your help. Walla Valley Honda. We had an awesome experience. We worked with a guy named Mitchell Deccio. He was absolutely amazing. Thanks for all your help. More

I was very pleased with my purchase my salesman was Joe he was very helpful and knowledgeable about the car I was wanting Joe made my purchase of the car very easy and I was happy about that no pressure he was very helpful and knowledgeable about the car I was wanting Joe made my purchase of the car very easy and I was happy about that no pressure More

Took my 2015 CRV with 64K miles on it in,cause it stalls when put on idle and they said it needs new transmission and Honda won't warranty it,but the thing is nobody got back to me about it,I ask for the co when put on idle and they said it needs new transmission and Honda won't warranty it,but the thing is nobody got back to me about it,I ask for the cost of new transmission and no one returned my call,I only found out about the cost when i picked my car up which I already made up my mind to take it somewhere else.I DO NOT RECOMMEND THIS CAR DEALER OR THE HONDA CRV AT ALL... More

Took my car in for a simple oil change. Received my car back with a broken glove compartment damper. Careless and rough on a brand new vehicle. Not impressed with the quality of work. I will take my busin back with a broken glove compartment damper. Careless and rough on a brand new vehicle. Not impressed with the quality of work. I will take my business elsewhere. More

Joe was really helpful and made the whole process and experience go by easily and pleasurable. I appreciated all the help you gave me, thanks! experience go by easily and pleasurable. I appreciated all the help you gave me, thanks! More

If I could give a zero star I would. This all started because I needed my third brake light fixed. I told them it was an LED, but they were like, "No, it's a bulb." I brought it in, trying to be polite, because I needed my third brake light fixed. I told them it was an LED, but they were like, "No, it's a bulb." I brought it in, trying to be polite, and had them look at it because I was sure it was an LED. "No, no, it's a bulb." That was trip 1. Trip 2 was the appointment to fix the stupid light. On Trip 2, I spent about an hour waiting, only to be told that, actually it was an LED light, not a bulb, but, because of the inconvenience, if my s.o. and I bought the LED on eBay, we could bring it in, and they'd pop it in for free. Cool. Fine. Whatever. My S.O. orders it, it gets here, and I call to make the appointment, where I CONFIRMED that the installation would be free, since that was what we were promised. They agreed. So, I show up for my appointment today (Trip 3) where they say, actually, they ARE going to charge us, and then, they tried to gaslight my S.O. and I. This is so beyond unacceptable. They promised us one thing, and didn't deliver. Do NOT do business with these guys. Update: my boyfriend spoke to the manager, Brian, who said they had a spare Honda LED brake light, and that he'd set it aside in case we have issues with the brake light that we'd gotten from eBay. Surprise, surprise, today when we brought the car in, they said that the light we'd purchased didn't work, and they'd have to order a new Honda brake light (I don't know what happened to the one they'd supposedly "set aside"), and my car is STILL not fixed, after 4 visits. This is insane. More

This business advertised a vehicle on their website at a price. A call was made to determine if vehicle was available. Salesman said the vehicle was still available. He checked with other salesmen. The sale price. A call was made to determine if vehicle was available. Salesman said the vehicle was still available. He checked with other salesmen. The salesman called back and said there was someone else looking at the vehicle but it was not under contract. I told him we were serious buyers and on our way. We live in the Tri- Cities, approximately 1 hour away. When we got there the salesman informed us that the sales manager raised the price $3000 dollars because it was a special edition with limited release. I could have ask them if they understand false advertising and the potential repercussions to the ownership. But I just told them it’s their business and went to a different dealer. What is amazing is the the sales manager said he did not want to sell to us from Tri-Cities because he is looking for repeat/local customers. I guess being in business for 7 years is not long enough to establish good customer relationships. More

We traded in our 2016 Malibu and they short offered us for the vehicle. Even after I had informed them I had my own finance company taking the loan they still wanted my info. After all the paperwork on th for the vehicle. Even after I had informed them I had my own finance company taking the loan they still wanted my info. After all the paperwork on their end was done and I happen to get denied through everyone they had, I felt unwelcome in the dealership. I felt that they just didn't want us in there and that we could not afford their vehicles even after I said I was already financed. For the vehicle aspect we had chosen a 2017 Equinox. We informed them that there was another one down the road with better mileage and more features for less but they would not budge. Still feeling unwanted we almost left. We decided to go with the vehicle. We informed them we would take it and would be back in the morning with the check. All they said was "OK" and we still felt like we were unwanted. The only time we felt welcomed in the dealership was when we showed up with the $18,000 check then next day. Now a month down the road the DMV is mailing us saying we need to get registration on the car when we had did a transfer at the dealership. So not only did we feel unwelcome they also did not follow through with what they said on the transfer. Now we have to jump through hoops to not have to pay the extra $300 for new plates. Ive tried several times to get ahold of them via phone and they never pick up. I messaged their person on live chat at the website and they told me they would get back to me. With my dad being the number one car sales man in Oregon 3 years running when he was alive I know the game. Don't waste your time here if you want to get screwed and feel unwelcome when you bring in your own finance company. More