Wallace Cadillac

Went to buy a CT5, the only 2024 they had left. Never driven one so realized right away it was not the car for me. It didn’t drive like a luxury car. They had a CT5 V that I was looking at while wa Never driven one so realized right away it was not the car for me. It didn’t drive like a luxury car. They had a CT5 V that I was looking at while waiting for the CT5 to be brought around. I asked questions about it. We asked how the service department was. It is important to have a decent service department and the salesperson was not knowledgeable at all. He could have tried to upsell us to a more luxurious model if he was good at his job and was able to answer questions. However, it left a bad taste in my mouth so we left there and bought a Lexus ES 350 a couple of hours later. More

What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high an Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance – the purchase package was competitive, and the salesman wasn’t pushy. I told them I wanted the car straight up – no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser. Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive. 40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was “leaving in 5 minutes” if the deal was not completed immediately, was I brought into finance. Nick was polite and didn’t push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles – the salesman – chased me down as I was exiting the parking lot to execute a final form completing the sale. Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome – no request for payment. Two calls to GM Financial were for naught – I was not in their system, and neither was the Cadillac XT-4 loan. Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck. 49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan – although previously fully approved – was never submitted to GM Financial for funding. Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan. That’s all – that’s all I have to report about my experience with Wallace Cadillac of Stuart. William E. Lewis Jr. Vero Beach, Florida More

Every time I have been there its a problem, today I saw them blantly rip off 2 older couples them blantly rip off 2 older couples More