Wallace Chrysler Jeep Dodge Ram

Customer service in the Service Department is awful. I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership a I have owned several Ram trucks over the years but I will never due business with Wallace Chrysler. I will get my service from another dealership and the next Ram I buy will not be from Wallace. More

Will never go back to Wallace again. My Jeep was jerking and actually stalled on me at a light so I brought it into them. They said no codes came up and that I needed new motor mounts, My Jeep was jerking and actually stalled on me at a light so I brought it into them. They said no codes came up and that I needed new motor mounts, spark plugs/ tune up and pcv valve. I had the platinum warranty but none of this work was covered so I spent 1500 and change on this work. Not even two weeks later, I’m leaving work and my car stalls again moving for a bit and then stopping. I had my car towed back into the shop and they told me the code came up for the crankshaft position sensor, I explained that I had just spent a good amount on my car for which they claimed should have resolved the issue. I was told if it was the same issue I shouldn’t have to pay. This was the same issue and when speaking to my advisor I asked for a discount .. they took ten dollars off I asked for at least a free oil change which I was told they would do and still wound up paying for that. When I asked to speak to the manager of service at the cash out window, I explained my history with them and how I would have really expected more than a ten dollar discount - he told me that the original number was more then the advisor had told me most likely and he told me and he must have figured out the discount for labor and the part before telling me the price. I asked if there was something he could do and he said no it’s already set. So I l spent the 350. You would think after spending all that money on parts that did not solve my issue at all, they would have done at least something a bit more for me. I hope the sensor is the fix I needed. Regardless, I will not be doing business with this location again. More

Bought my 2019 Dodge Ram 1500 to see if they can diagnose an issue i was having. Besides the fact that it took 3 days before they got to it they did not find an issue and they charged me $180.00 for them to an issue i was having. Besides the fact that it took 3 days before they got to it they did not find an issue and they charged me $180.00 for them to diagnose something they didn’t find. When I got home I realized my Ralph Loren sunglasses were missing from the center console. This is a really low move on their part. I guess they must have realized that my sim glasses were prescription issued and i’m hoping they didn’t throw them away. I called the service department today to express this concern and I was told they will be looking into it. Of course Patrick told me that the tech was very honest and he’s been there many years. I know someone at this dealership took my prescription sun glasses. I am so disappointed with this situation and I cannot believe a neighborhood established business would do this. I will be reaching out to the GM and see where that takes me. More

wow they were the best price and trade in the salesman david even drove 160 milles to do the trad he is the best and they are.. david even drove 160 milles to do the trad he is the best and they are.. More

Zero Stars…I would have rated less if I could…We have purchased a car form Wallace and went to Wallace for all of our service needs…Our Service Advisor retired and since then everything has gone to ****. purchased a car form Wallace and went to Wallace for all of our service needs…Our Service Advisor retired and since then everything has gone to ****. This morning my 4Wheel Drive Service Light was blinking and since we are leaving on a cross country trip in a week towing my Jeep I went into Wallace immediately to see if they could look at it. NOPE we’re too busy was the answer…try other dealerships…this was the answer given to a twenty year loyal customer…so I called Arrigo in Fort Pierce 45 minutes away and even though they don’t know me they told me to bring it in…I will never buy from Wallace or service my vehicle there again and I advise you to do the same. If you really need them they are not there for you. More

Horrible to work with! Lied to me for five weeks waiting on parts for a tow package for a jeep I wanted to buy. They smile while they lie in your face! Don’t waste your tim Lied to me for five weeks waiting on parts for a tow package for a jeep I wanted to buy. They smile while they lie in your face! Don’t waste your time! More

From start to finish my salesman Josh Muir and Sales Manager Houston Aruda were fantastic! My Jeep Wrangler was a special order item and I ordered tires/rims and a lift from this dealership for my new g Manager Houston Aruda were fantastic! My Jeep Wrangler was a special order item and I ordered tires/rims and a lift from this dealership for my new girl which the guys got right into service where Brian the Service manager took great care of me! No one had the Jeep I wanted and Wallace CJDR went above and beyond to get me the one that checked all my boxes! Shauna was the absolute sweetest in finance! She went over every option and showed me the right products I needed to make sure my tires and wheels were covered, my Jeep has a 100,000 miles warranty coverage AND we got GAP insurance while keeping my payment manageable. The whole team did excellent and I can’t say enough good things about these guys! Will definitely buy from them again! Thank you again to the whole team! More

Finally getting around to writing this. Recently (May 2022) went in to trade my Jeep in with the Wallace Group in Stuart, after leasing it from them (2x). I wanted something different so go Recently (May 2022) went in to trade my Jeep in with the Wallace Group in Stuart, after leasing it from them (2x). I wanted something different so got into a good price (or so I thought) for a 2021 car, a week later come to find out that car needed service for squeaking brakes, come to find out it needed new brake pads all around, so I had to take it in for service, then was told that it would be at least 10 days out to fix it, so was offered a rental, and THEN told that I may have to pay for some of this! That same day I asked for my car that I turned in back, it was back on the lot for sale, so they made me repurchase it, but the down payment that I gave on the 2021 only 5 days ago was not refunded for THEIR mistake, nor was it offered, it also wasn't even rolled into the repurchase. THEN come to find out that I now have payments on this car for more than it is worth, so I was resold it at full market value instead. They made money on me, totally ripped off, and all that happened that day was an "apology" about the car that they sold me that needed total service. Yes, I should have probably done better research but this was my third time in there with them so thought I could trust them, or not turned my car in at the end of the lease, but how was I to know that a car that was on the lot needed service only after a WEEK of purchase. They definitely will not be getting my business again, disappointed and now very frustrated with where I'm at in my current car versus where I should be. Oh, and I also STILL have a temporary tag from them, going on 2 months now, with no time frame of when I can put my own back on. Car buying is already stressful and frustrating and they definitely proved that. I should have wrote all of this when it happened, but I am doing it now and my feelings are still the same. Just think that people or someone should know incase it wasn't shared, that a used car, only 2021 though, on your lot, was not ready and needed new brakes, and then I was resold my car for a higher value! More