Wallace Hyundai

Excellent service, no sales push to buy. Financing was surprisingly easy an included a GREAT deal. Very pleased. This is my 2nd sonate from t.here. surprisingly easy an included a GREAT deal. Very pleased. This is my 2nd sonate from t.here. More

The service department is a joke and so is the manager. They say they do a certified vehicle inspection. It might be checked off on the paperwork thats its done. They let things go without fixing. I could They say they do a certified vehicle inspection. It might be checked off on the paperwork thats its done. They let things go without fixing. I could say more and I have the proof. Its sad you spend all that money to buy a newer vehicle and 2 months later have to spend 1200 dollars to fix it when if they took the time to do it rite the first time. They wont help you with a problem I wouldnt recommend buying a vehicle from them More

Spent 3 days negotiating a deal for a 2021 Santa Fe. Off their website I obtained their KBB offer for my trade-in, a $500 voucher for my trade-in, a $400 voucher for a new car, and their advertised "120% ov their website I obtained their KBB offer for my trade-in, a $500 voucher for my trade-in, a $400 voucher for a new car, and their advertised "120% over KBB" offer. Their final offer was $346 below their KBB offer, and they would keep the $679 tax savings; never mind the 120% over KBB, and the $400 & $500 Vouchers they sent me. Or I could buy the car "out-the door" for a quoted price. I made a fair offer regarding my trade-in with us splitting the tax savings and only one of the voucher offers. They refused, then said they wanted $720 MORE for the model they offered me before with no trade-in, stating "that price was yesterday". Bottom line: Stuart Wallace Hyundai did not honor their KBB Trade-in Report on my vehicle, their 120% over KBB offer, their $400 Trade-in Voucher, their $500 New Car Voucher, or even the quoted "out-the-door" price given verbally but which he refused to put in writing, as he said he is "a man of his word". Do not be deceived by any of Stuart Wallace Hyundai's internet marketing offers, you won't get them, and always get an offer in writing. More

Thank you Philip for reaching out to me. I hope you will give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyu give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyundai although I was waiting to trade my car in for the 2021 Santa Fe when it came out . HOWEVER My dissatisfaction with Hyundai and my current 2012 Genesis 5.0 sedan can not be paralleled. Your service department is unresponsive, not helpful and without empathy. When I purchased my CPO vehicle, I purchased an extended warranty. I had to use that warranty last year to replace the transmission and now my engine is seized and sitting in your service department. I have been without a vehicle for a month including the time in your dealership and at my mechanic. How can a person survive and make a living in sales without a car for a month? The warranty company denies the claim saying oil issues. Strange since I do maintain my car and when the service advisor called me at initial look he asked if the oil had just been changed because it was so clean. I explained yes my husband had rotated the tires changed the oil and fixed a tire with a screw in it, about 3 weeks ago, and since the pandemic and Walton Road closure I had not been using the car much. He said that explains it. So if he was surprised at how clean my oil is how can the warranty company deny the claim for that? Also if the oil had been low wouldn't a warning light come on? A little research on the engine shows this engine does have issues with the german made rings. The service advisor informs me the engine is 23,000 to replace...THE REAL REASON THE CLAIM IS DENIED, NO? I still have a small balance on this car loan I will have to try and pay off while paying for a new vehicle and having been out of work for a month. I just replaced the starter, the a/c compressor, the paint and/or clear coat is peeling, the transmission went and was replaced. the dashboard is pulling away from the console...what a piece of crap. I had the car towed to my local repair shop and to Hyundai for a few hundred replaced the starter and now to add insult to major injury I am expected to pay over $500 to get the piece of crap back because the service department had to take of the valve covers and drop the oil pan to submit a claim to warranty? What a racket...oh wait I mean RIPOFF! I want my car back and I want Hyundai to waive the over $500 fees they are charging me to do the work to submit my warranty claim. More

WALLACE HYUNDAI is very misleading, very deceptive very poor customer service I am sadden,disappointed, depressed that I feel like I have been preyed and lied upon. I drove over an hour to get to dealershi poor customer service I am sadden,disappointed, depressed that I feel like I have been preyed and lied upon. I drove over an hour to get to dealership yesterday and was told everything in the book to get in the door, once in..your trapped. They promised and boosted on loans they can structure all types of loan. I am in an upside-down 2015 sonata, I made it well aware since I am trading it in. Bottomline Ben and Mark at WALLACE HYUNDAI are not trustworthy reputable..wish I had checked reviews first, maybe it would have spared me the heartache...and time. Left the deal with 2 options the night befor..but next morning oh it changed since I was able to come up with money fast it seems. I call this morning to confirm $$down payment amount and it was said sorry they want now a cosigner. Ben general sales mgr NEVER ONCE SAID I NEEDED BOTH.. it was one or the other the night before but now they want not just any cosigner but someone with over 720 scrore and $2000k down. They Changed the deal and with no explanation I was left distraught stressted. I WILL NOT RECOMMEND to anyone. DONT TRUST Them. Also for Joanne the customer services care representative is JOKE..She must have forgotten she spoken to me the day before and when I say that she just hangs up on me...Again no professionalism.They change loan docs on you. TWO WORDS...STAY AWAY More

Literally had a Wallace Hyundai salesman send over another guy to double-team me today when I wasn’t ready to sign on the dotted line. Seriously, the second guy wanted to “explain the figures to me.” another guy to double-team me today when I wasn’t ready to sign on the dotted line. Seriously, the second guy wanted to “explain the figures to me.” The figures, which the salesman had just laid out in detail...here’s the monthly cost with zero interest vs. a $2,000 rebate for a loan with interest. Hey, it’s 2020. Surely you understand that women (even blonde ones) are smarter than this. Also, the monthly payment is important to a 20-something buying a first car while working a minimum-wage job. But I’m an adult. My concern is the PRICE OF THE CAR! The bottom line. My experience today was every car salesman stereotype and joke we all know, sadly. Again, it’s 2020. Women are intelligent consumers. Wake up, Wallace. P.S. I liked the car, but I will shop elsewhere. More

Top-Notch Customer Service! Like most people, my wife and I kind of dreaded going to look at new vehicles at the dealership. We were pleasantly surprised at the great care that G Like most people, my wife and I kind of dreaded going to look at new vehicles at the dealership. We were pleasantly surprised at the great care that Gerry took in showing us a new Pallisade. He was very patient with us, and answered all of our questions thoroughly. The sales manager was also a pleasure to speak with. We did not buy a vehicle on this particular day, but we intend to return to Wallace Hyundai very soon. We just wanted to say thank you, and we look forward to working with you all again in the future! More

Trash If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and d If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and disorganization, then this place is for you. You won't even be provided a courtesy vehicle, or rental. Even though they can't figure out the issue, and Wallace Hyundai keeping your vehicle overnight isn't their problem. Must be under warranty to receive a rental.......that's a new one. Then declare that you must be at a specific rental center between times that you work to receive a rental. They don't care about convenience, they don't care that you work, they don't care about customer service, they don't care that you spent your days off on them. What a pathetic dealership that is carrying the Hyundai name.......absolute disappointment and embarassment. I will never buy another Hyundai, just because of them. Especially since they are the only service available for recalls and campaigns in the area. More

I have been dealing with Wallace Hyundai for at least 25 years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best More

Deceptive pricing I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take you I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take your business elsewhere, not honest or transparent. More