About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Wallace Hyundai

4.8

577 Lifetime Reviews

3801 SE Federal Hwy a, Stuart, Florida 34997 Directions
Sales: (772) 283-6000

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

577 Reviews of Wallace Hyundai

Sort by Write a review
September 18, 2018

"Worst experience of my life!!"

- Mistreated soon to be mama

I would never suggest to ANYONE to ever waste their time at Wallace Hyundai. I have literally never had a worse experience or met a more unprofessional group of people and I WILL be reporting this dealership to the Better Business Bureau. Allow me to explain: I am currently 9 months pregnant, and when I originally spoke with the salesman of this dealership I was completely upfront with them about our situation and the budget that we are currently working with. My husband and I do not have much credit, up until this point we have not been smart enough to build on our credit and have just paid cash. When I spoke with the salesman they were very adamant that our credit situation was not a problem at all and that they could work with us without any hassle. Now my husband and I are from Vero Beach which is a 45 min drive from Stuart, but seeing as we have our current credit situation, when the people at Wallace Hyundai told us that they could work with us we drove straight over. It seemed like everything was going great. They worked up some paperwork and put together a deal that we could agree to and afford. So we signed the papers, paid our down payment of $1,000 & was told to come back the next day to simply PICK UP THE CAR. I was told to secure insurance for the car as it was supposed to be a closed deal. So I did. And paid the deposit and payment for that as well. THEN we get a call saying come in, they have cars to show us after the bank approval came back. So I call the dealership thinking there must be a mistake. No professional salesman would have closed a deal that was not yet closeable right? I spoke with the GM, Amir, who, very rudely I might add, cut me off from my explanation and questions and simple spat at me, “you come in tomorrow to sign papers fine!” I tried to shake it off. Because I thought once again there is no way that a truly dependable business would screw me and my husband around so much especially being 9 months pregnant and living 45 min away from the dealership. So we go in the next day to pick up the car. Only to be told that they could not print the last paper for us to sign and that we had to come back the next day..... by the way this was on my birthday that this all happened. Sooo what did we have to do besides just do what they say and come back the next day. However, the entire time I had been thinking that there couldn’t possibly be anything more they could do wrong, the next morning I get a call to be informed that instead of being able to pick up my car as I was promised, we now owed $1,500 MORE in order to continue with the deal that we had already signed final paperwork for and completed several days before. Now I understand dealerships have trouble working with a client with little to no credit and that they can only do so much with the banks, my problem is why did I get lied to over and over, promised things that obviously could not be given, and given the run around for days on end? We wasted several tanks of gas, now have money tied up in an insurance policy for a vehicle that I didn’t even get, and still have no vehicle for my baby to be safely transported in. I can’t say enough how disappointed I am in Wallace Hyundai and truly hope no one else makes the mistake of attempting to do any business with these crooks!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Amir, Glen geng, Ben
September 18, 2018

"Wish all dealership shops were as professional. "

- Hyundaiman123

They have always after 5+yrs of being servicing my vehicle's at this dealership I have not had 1 bad thing to.say about them. They have always been able to get my work done in a timely and reasonable time and price. I enjoy their treatment as a professional.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Cruz and Chris Roberts
December 24, 2017

"experience of buying our carl"

- robertgreene8402

We found that buying this car was made easy for us to buy. Love it. Everything was made easy for us to understand. In other dealerships the we bought vehicles in the process would take alll day. Thank you

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Burell
December 21, 2017

"very happy"

- raymondcruz123

very satisfied, very friendly dealership, professional. would recommend this dealership too my family and friends. Look forward in the near future too come back.No one pressured me in my decision.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
shawn, bauer, Mr. lee
December 18, 2017

"Good experience"

- mlmaggiano

Went back to Wallace Hyundai after a bad experience with a rival brand. We were welcomed back and shown the vehicles we were interested in seeing. He also showed us the new Ionic. My wife fell in love with it and after we both drove it we purchased on the spot. We weren't really looking to huy that day. But the vehicle and the deal were both exceptional.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Geng in sales and Jennifer Davis in finance
December 16, 2017

"Great customer service"

- hcetone

Larry Burell met me at the door. I explained that I wanted to lease a Tucson for a certain monthly payment, Larry took my offer to the right people and came back with approval. Very quick and professional. Good man..Richard

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Burell
December 13, 2017

"Sonata Sport 2.0 T"

- tayerigonz

Bill Getchell professionalism and service was the reason I purchased the car at Wallace Hyundai. I made an inquiry over the internet and immediately Bill text me and call me with a response.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill Getchell- Internet Sales Manager
December 12, 2017

"EXPIERANCE AT WALLACE HYUNDAI"

- kevin.adrian1945

Excellent sales rep, low key , answered all my questions, set up phone covered all featered of the G 80.This is my 5th lease withWallaceHyundai, I have purchchased 6 cars from wallace in the past 14 years. I have great service thru the years at Wallace.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Louis Matos
December 07, 2017

"Most pleasant car buying experience"

- lynsieg27

We are so pleased with our car-looking and car-buying experience at Wallace Hyundai. Sheldon and the Wallace team made it a stress-free and comfortable experience. We highly recommend this dealership!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sheldon
December 07, 2017

"sheldon"

- fyt923

Sheldon Merritt is a wonderful, patient and understanding man. He I extremely helpful and knowledgeable. He explained everything; showed me how to use the extras in the car and followed up with me.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sheldon Merritt
1
...
1 - 10 of 577 results