I would never suggest to ANYONE to ever waste their time at Wallace Hyundai. I have literally never had a worse experience or met a more unprofessional group of people and I WILL be reporting this dealership to the Better Business Bureau.
Allow me to explain:
I am currently 9 months pregnant, and when I originally spoke with the salesman of this dealership I was completely upfront with them about our situation and the budget that we are currently working with. My husband and I do not have much credit, up until this point we have not been smart enough to build on our credit and have just paid cash. When I spoke with the salesman they were very adamant that our credit situation was not a problem at all and that they could work with us without any hassle. Now my husband and I are from Vero Beach which is a 45 min drive from Stuart, but seeing as we have our current credit situation, when the people at Wallace Hyundai told us that they could work with us we drove straight over. It seemed like everything was going great. They worked up some paperwork and put together a deal that we could agree to and afford. So we signed the papers, paid our down payment of $1,000 & was told to come back the next day to simply PICK UP THE CAR. I was told to secure insurance for the car as it was supposed to be a closed deal. So I did. And paid the deposit and payment for that as well.
THEN we get a call saying come in, they have cars to show us after the bank approval came back. So I call the dealership thinking there must be a mistake. No professional salesman would have closed a deal that was not yet closeable right? I spoke with the GM, Amir, who, very rudely I might add, cut me off from my explanation and questions and simple spat at me, “you come in tomorrow to sign papers fine!”
I tried to shake it off. Because I thought once again there is no way that a truly dependable business would screw me and my husband around so much especially being 9 months pregnant and living 45 min away from the dealership. So we go in the next day to pick up the car. Only to be told that they could not print the last paper for us to sign and that we had to come back the next day..... by the way this was on my birthday that this all happened. Sooo what did we have to do besides just do what they say and come back the next day.
However, the entire time I had been thinking that there couldn’t possibly be anything more they could do wrong, the next morning I get a call to be informed that instead of being able to pick up my car as I was promised, we now owed $1,500 MORE in order to continue with the deal that we had already signed final paperwork for and completed several days before.
Now I understand dealerships have trouble working with a client with little to no credit and that they can only do so much with the banks, my problem is why did I get lied to over and over, promised things that obviously could not be given, and given the run around for days on end? We wasted several tanks of gas, now have money tied up in an insurance policy for a vehicle that I didn’t even get, and still have no vehicle for my baby to be safely transported in.
I can’t say enough how disappointed I am in Wallace Hyundai and truly hope no one else makes the mistake of attempting to do any business with these crooks!!!