Wallace Hyundai

I have been dealing with Wallace Hyundai for at least 25 years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best More

Deceptive pricing I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take you I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take your business elsewhere, not honest or transparent. More

Brought my Santa Fe back for a balancing issue a few days after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issue after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issues and it was washed and cleaned like it was at delivery! Thank you Mr Robert and Joe! More

Terrible customer care. I am fed up with Wallace Hyundai!! Their focus is definitely not on CUSTOMER CARE!!! I am tired of how they handle service customers. I am tired of I am fed up with Wallace Hyundai!! Their focus is definitely not on CUSTOMER CARE!!! I am tired of how they handle service customers. I am tired of leaving messages that don't get returned. I am tired of the BODY SHOP not fixing the car. I was rear ended last June. The car was in the shop for 8 weeks. Since the time I picked up the car it was not right. They were supposed to detail the car, was paid by insurance and did not because it was overlooked. Then when they put the dash back from cleaning AC vent they bent it and it needed to be brought in to be fixed, then the sensor for the blind spot detection went out several times and then needed to be replaced. The insurance paid again to replace it and then 5 min off the lot it went out again. Then they did not communicate properly regarding getting service to fix it so when I called they did not know what I was talking about. That still has not been fixed and last now their is a problem with the hybrid sensors not working and car over heating. And service is claiming it is related to the car accident. Can I just say I have had enough. They drag their feet and are not making this situation any better. They have had plenty of chances to make it right. And then to not even be curtious to give us a loaner car. Guess what they were paid plenty for the repairs and still the car is not right. This really makes me frustrated. More

Very dishonest and not forthcoming. They almost rush you through signing without even asking you your likes and dislikes. Also they won’t tell you about your $50.00 test drive gift card they’re supposed to through signing without even asking you your likes and dislikes. Also they won’t tell you about your $50.00 test drive gift card they’re supposed to give you. Real shady car dealership. More

Extremely Dishonest Please avoid this dealership. I would leave it zero stars if I had the ability to do so. I have leased and purchase several cars over the past ten yea Please avoid this dealership. I would leave it zero stars if I had the ability to do so. I have leased and purchase several cars over the past ten years, and Wallace is the most dishonest and manipulative dealership I have ever dealt with. My girlfriend, who went through the experience described below with me, agrees. After spending a very long time negotiating a deal on the phone, Bryan Leone, one of Wallace's sales managers, offered to sell us a 2019 Tucson. He refused to send the terms we agreed to in writing, claiming that we would use his quote to get a lower price from another dealer. Given his unwillingness to do this, I painstakingly verified the terms we had agreed to--TWICE--before driving over an hour to the Wallace dealership. He emphasized that his general manager, Amir, had approved our deal. "Because we're a volume dealer," he kept claiming, they were willing to give us a "great deal."  He then pushed me to put down a $1500 deposit to reserve the vehicle. When we arrived, Wallace did not even have the 2019 Tucson in stock that he had attempted to get us to make a deposit on. They had apparently sold their last one the PREVIOUS day, even though Bryan had made "the deal" with me that afternoon. After claiming they could give us a similar deal on a 2020 Tucson, they attempted to sell us the vehicle for nearly $3000 more than what we said we had wanted to pay on the phone. Bryan had also told us they would waive the excess mileage fees on our existing Hyundai lease if we purchased a vehicle from Wallace. At the store, however, the sales team claimed they had no ability to do this. When I spoke to the manager of the store who was working when we arrived, Benjamin, he acknowledge that Bryan had lied to us, yet he persisted in his effort to sell us the 2020 Tucson anyway. After my girlfriend left--she is a public school teacher who wasted four hours of her time on Wallace's dishonesty--one of the sales associates we spoke with, Adam, sent her multiple text messages claiming that she needed to get "real," because they were giving her a fantastic deal. He then made fun of her when she replied that they had lied to us, and that we planned to purchase a vehicle at CarMax instead. In short, please DO NOT patronize this dealership. If you do, make sure you get the offer you seek in writing beforehand. It is common knowledge that car dealerships propagate misleading advertisements to get people in the door. Wallace, however, is the only dealership I have dealt with that outright lies to and harasses customers in effort to make sales. More

Very bad service I want to see the suv santa fe so the internet team make a VIP appointment For me so l was on time but they seat me for long time waiting, they did n I want to see the suv santa fe so the internet team make a VIP appointment For me so l was on time but they seat me for long time waiting, they did not now about the appointment, did not have the veicule so after about one hour l have to leave without see the suv More

Stealership. First of let me say this: thank you so much to Wallace Hyundai for absolutely wasting my time and energy, and for showing me why people have so much h First of let me say this: thank you so much to Wallace Hyundai for absolutely wasting my time and energy, and for showing me why people have so much hate towards dealerships. I went online and saw a Mustang I liked that I decided I wanted to inquire about. I did the usual auto-reply thing on their website. I got a call from Philip LoPresti not too much longer after. He was nice and got straight to the point. I told him I’d like to go through with getting as close as we can with a sale over email before I drive an hour and a half to Wallace Hyundai of Stuart. He said "Sure! I’ll get your info over to a manager and he’ll be in touch." Great right? An hour or two later, Ben from the dealership calls me and basically tells me that I have to come in for a for a trade in value. I explicitly explained that I don’t want to go all the way there just to have my time wasted. He said me "You will not, I promise. I make the best deals happen” and I “would get, at the very minimum, KBB value.” He was very pushy on the phone, but I was okay with driving to the dealership after work (because, based on his confidence about making great deals and ensuring me I would get at least KBB value, I was led to believe we would reach a deal.) After an hour and a half drive, I arrived at Hyundai Wallace of Stuart and walked around the lot looking for the Mustang. Phil ended up coming out and walking around the lot with me. We couldn’t find the car- he had no idea where it went. He left for a minute to go inside and find out where it went. He was gone for about 15-20 minutes and I walked through the lot myself to see if we missed the car. After waiting for so long outside, I went inside the dealership because it was so hot out. Lots of employees were just standing around, especially behind the finance desk. Phil looked lost and confused, and didn’t seem to be receiving help from the other employees. A little bit later, he told me the car was out on a demo at the other dealership, even though I could read the finance guy’s lips saying "it’s at Nissan". I told Phil that I’d just wait for the car, and then we went back into his office and discussed normal stuff as were waiting on this Mustang. After waiting over an hour and 20 minutes, I FINALLY got to see the Mustang- even though the dealership knew I was coming. The Mustang was dented, the mirror was broken, it had cheap Chinese tires (on a 400+hp car aka DANGEROUS) and filthy. I mentioned all of the flaws to Phil. Even after becoming aware of the faults, he still kept a positive attitude, which was great. We went for our test ride and the car drove fine. We got back to the dealer and went into Phil’s office to discuss numbers. Throughout the whole time sitting in his office and the test ride, they had my keys for appraisal, which is fine. Then once we filled out whatever papers, he left to go "work the numbers" and returned with a pathetic, completely non-competitive, time-wasting trade in value. I said “This is ridiculous. I was told you’d match or beat KBB value.” (I did the kbb myself, rating it the worst condition possible and dealer trade in $$) My car was over 3 grand under. I said “I’d like my keys back now in hand.” He continued to try and ask other questions over and over and after asking for my keys back after the 8th time he left to go get them. He came back in with my keys, and was accompanied by Ben, who i spoke with on the phone. Ben was there to basically explain to me that nothing was changing with the numbers and rambled on and on about his value of the car. I got up to leave and said "Thank you for wasting my time.” He then proceeded to argue with me like a completely unprofessional employee. I told him that I drove an hour and a half, only for him to xxxxxxxx me on a trade in value and make me sit for an hour and a half waiting to view the car. All he did was waste my time. I walked out and Ben literally followed me out of the store, instigating me and trying to get the very last word in, acting like a 10 year old child. I walked straight out of the dealership and, again, he quite literally followed me out the door, calling out to me as I was already outside and egging me on. I got in my car and left. I received a phone call not 5 minutes later from the GM asking what happened and I explained it all. He asked me what he can do for my business and I told him nothing and hung up, clearly very frustrated and angry. I do appreciate him trying. I also appreciated Phil keeping a positive and upbeat attitude the whole time. He was very pleasant to attempt to work. Ben on the other hand acted like a child. He holds a high position and should set examples of professionalism, and he did the complete opposite. Thank you to Ben of Wallace Hyundai of Stuart for trapping me into a dealership, showing me how childish and flat out unprofessional he was. I will never do business with this dealership again because of him and will make sure to tell everyone about my experience with him/this dealership. I feel bad for anyone under his supervision- they are being guided towards bad sales tactics and misguided leadership. Thank you for my worst dealership experience ever. More

Best price and no games! We walked in knowing exactly what we wanted because we had previously shopped another dealer. Adam Ross helped us and we walked out an hour later wit We walked in knowing exactly what we wanted because we had previously shopped another dealer. Adam Ross helped us and we walked out an hour later with an excellent deal although the Santa Fe we needed was not in stock. Three days later he had obtained it and yet was ready for delivery exactly as promised. There was no pressure and the deal was completely straightforward. Wallace’s price was significantly lower than our local dealer. More

Disappointed I wish when I leased my car three years ago that my salesman was honest with me and told me that they were going to add over $2000.00 to the buyout nu I wish when I leased my car three years ago that my salesman was honest with me and told me that they were going to add over $2000.00 to the buyout number. I know a lot of car dealerships are known as shady, but I had confidence that Wallace would be straight with me. I was wrong. My family has bought 8 or 9 cars from them over the years. Never again. Just be honest. Is that too much to ask. More