Wallace Hyundai

This car buying was so easy....start to finish. Great! Sami Soulaiman made car buying easy, fast and efficient. He went to the extra mile explaining details, helped with making sure my car insuranc Great! Sami Soulaiman made car buying easy, fast and efficient. He went to the extra mile explaining details, helped with making sure my car insurance was properly in place and followed up inviting me to always feel free to call him with any questions/concerns. More

Great buying experience A great experience. I was so impressed with our salesman when we bought my wife's car that I went back a week later and bought myself a car. A great experience. I was so impressed with our salesman when we bought my wife's car that I went back a week later and bought myself a car. More

New car purchase Salesperson took time to show us other vehicles that we were considering. After deciding on the vehicle that we wanted he tried to get us the best dea Salesperson took time to show us other vehicles that we were considering. After deciding on the vehicle that we wanted he tried to get us the best deal that he could on the car that we leased. More

Awesome experience! Thanks Wallace for making my buying experience the best ever! The salesman Mike Forrest was superb and very professional. I will recommend Wallace Hyu Thanks Wallace for making my buying experience the best ever! The salesman Mike Forrest was superb and very professional. I will recommend Wallace Hyundai to all my friends. Thanks More

Absolutely horrible Stay away from this place ... They are all lying xxxx ... Nickle and dime the heck out of you and do not know how to perform their job correctly.. Onc Stay away from this place ... They are all lying xxxx ... Nickle and dime the heck out of you and do not know how to perform their job correctly.. Once you sign your contract they act like they are too good to answer questions or be of any assistance to you! I will never go back to this place ... Absolutely horrible !!!! More

What a nightmare! First time of my life in almost 30 years of buying cars I've been lied to and sold a lemon. What a nightmare. I had the car a week and was stuck with First time of my life in almost 30 years of buying cars I've been lied to and sold a lemon. What a nightmare. I had the car a week and was stuck with $3,000 of repairs. I just spent another $4,000 on replacing the whole engine. The service manager's response was, "it will get better the more you drive it," in response to a worn fly wheel. The mechanic that overheard this felt so bad there he tried to help me privately! More

systematically lied to STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid mileage. i got almost 8 MPG less than tey stated and admitted this publicly. I should have been able to return the car upon this false claim and announcement Week one;. the car ran so rough i had it in 3 times - they said it was normal. I continued to hesitate dangerously when transitioning from gas to electric or vice versa. After 6 months going through a puddle 8 " and blew the motor, claimed it was an "unusual situation" which was a lie as one of the service writers said they had 22 (at that time) in for the same problem because the Intake for manifold is only 12 " off the ground. Picked up car and the hesitation and rough running was still there I was informed that it was fine and "normal. Jump ahead 1 year - For the past 3 months the hesitation got worse and worse and certain functions of the radio, blue tooth, nav system started failing one by one. finally brought the car in and they said they will fix it it will take about 5 days to get a new radio.While the car was there he said "by the way" there was a recall for something and the inspected the car as well. here are the new issues. Steve the service writer informed me that the front tires were worn and the car needs an alignment. Evidently when they changed the motor ( 1,000 out of pocket) they must have failed to realign the front end and proceeded to tell me that it went out of alignment from speed bumps. So now I have to replace two front tires on a leased car with only 27,000 miles as it is now out of warranty. Oh and by the way "you will see a major difference in the way the car runs as they made an update to the programming..... 1.5 years later after they told me 6 times that the hesitation and rough running was normal. I don't like being lied to, and I definitely dot like being systematically lied to. The dealership, and Hyundai is as dishonorable as it gets. The only redeeming person was Marty Zeitz. He was great to deal with. More

Wallace group is by far ridiculous The wallace sales group is by far the worst! I originally went into Nissan to purchase a vehicle n was sent over to hyundai after the gentleman ran my The wallace sales group is by far the worst! I originally went into Nissan to purchase a vehicle n was sent over to hyundai after the gentleman ran my application. I was not treated fairly I guess he thought I was wasting his time and wasn't going to buy a vehicle. I ended up woth Mr Jorge from Portugal. I must say he was a smooth talker, anything to get the sale. I heard a wierd noise on the car but was assured that the vehicle was certified and fully inspected. I told him I wanted the windows tinted, sure we can take care of that for you afterwards. He was also to set up my bluetooth and give me direction on satellite radio. Nothing ever done. We spoke on customer referrals in which I gave him my mother's information and sent her in a week or 2 later and she bought a cadillac from him. I was never given credit for the referral, windows weren't tinted, car wasn't fueled or clean, and 3 weeks later my certified inspected vehicle left me stranded late at night on i95. Only to get the car towed into service on saturday night only to be told on Tuesday that I need a new engine. This car had no warning check engine loght or anything...but it's certified hyundai inspected?? I think not! car has been in service almost 2weeks now and my first payment is nearing. Salesman called me a liar in my face. Where's the quality customer service at with this company? I can go on and on....but to make this short...spend your money somewhere else!!!! More

Purchase process mis-represented... very stressful deal Found a car that was acceptable and price was reasonable, not great but ok. Sales person was friendly and knew his cars well. Decided to purchase but Found a car that was acceptable and price was reasonable, not great but ok. Sales person was friendly and knew his cars well. Decided to purchase but when asked about how to pay we were told if our credit score was good just bring a personal check. Score came back over 800 and a check was written on Friday afternoon, paperwork was completed and one set of keys was given to us. Car was to be detailed and filled with gas prior to pick up and a temp tag was to be issued. Car was set to be picked up by our driver Monday mid day. Monday morning we were called and told they would not accept our personal check as tendered on Friday even though all requirements had been met they now required certified funds. We had left for a trip on Sunday morning so were away when this call came to us. It was necessary for us to find a bank and arrange to wire funds to the Wallace Hyundai/Volvo dealership by way of Wallace Lincoln dealership for them to release the vehicle they had handed me the keys to several days earlier. I managed to accomplish this task while in another city in a matter of less than an hour but at additional expense to me. I am told the deal is now complete and the car picked up. but the false information given to close a deal has led to a very stressful situation. This could have been avoided if they had been honest and told me they needed certified funds as there is a bank two minutes away where I could have gotten a cert check at the time the paperwork was signed. I would strongly advise against buying from this dealer as they are either grossly incompetent or just dishonest. Save yourself some grief... buy elsewhere! More

The employees never return phone calls. I have tried to reach someone in leasing for three days. When I call the response is that the person is not available and the transfer me to the operator and the ope reach someone in leasing for three days. When I call the response is that the person is not available and the transfer me to the operator and the operator is not available. More