Wallace Volkswagen

Very Crooked Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk o Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with latch, so had car towed into dealer. Already had an appointment to resolve electrical issues that had been ongoing from another dealer and had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $ 125 for a key to "unlock" the trunk. Got the car home, the "key to unlock the trunk" did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $ 125. Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they won't even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. More

Worst customer service Went there for a particular car, but first of all, had to wait like 15min before Someone came out to help, and they were not very helpful, one guy in Went there for a particular car, but first of all, had to wait like 15min before Someone came out to help, and they were not very helpful, one guy in particular, was kind of rude, have purchased Many cars at Toyota, and will continue to do so, service needs improvement at Wallace, More

Great peolpe I do not remember being treated so good when buying a car. Ben and Ryan were definitely TOP NOTCH. Love my car and will go back when it is time for my I do not remember being treated so good when buying a car. Ben and Ryan were definitely TOP NOTCH. Love my car and will go back when it is time for my new one. More

worst crooks I have run across at a car dealer I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I couldn't prove it and offered to sell me a new bracket at over twice VW retail price. They also did a repair and replaced a part that was not defective. When I refused to pay $500 for something I didn't need and showed the service manager and the CEO of the Wallace group of dealerships how to test the part (easy) they admitted it was not defective. The CEO's exact words were: "well you have us at a disadvantage because you know what you are talking about." That same day that I sat there for hours while they replaced the wrong part for $500 I saw the service manager take advantage of two women who didn't know they were being charged for things they did not need. I'll never walk into a Wallace dealership again! More

Nice way to do business It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast. It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast. More

Dave and Andy are awesome! The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could s The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could smile more. She's not very personable. More

thermostat Needed to replace the thermostat. The service was done with in a day. Very speedy service. I had a very good experience with Wallace VW service /David Needed to replace the thermostat. The service was done with in a day. Very speedy service. I had a very good experience with Wallace VW service /David More

Good service Was surprised U were not able to change the fuel filter. U did not have one in stock. Now I need to make a return trip. Was surprised U were not able to change the fuel filter. U did not have one in stock. Now I need to make a return trip. More

Very Helpful Chad our Salesmen and was extremely courteous and helpful. He explained all the details and showed me all features of the vehicle. He took his time Chad our Salesmen and was extremely courteous and helpful. He explained all the details and showed me all features of the vehicle. He took his time and I did not feel rushed to make a decision. When we took a test drive he was telling us about the features as we were driving so we could actually see the dash and what the car was doing. We had a very good experience with Wallace VW and Chad. More

Vehicle service Needed to replace a sensor. The service was done with in hours. Very speedy service. The dealership has been very helpful. This is the second vehi Needed to replace a sensor. The service was done with in hours. Very speedy service. The dealership has been very helpful. This is the second vehicle we have purchased from Wallace. More