Wallace Volkswagen

Deceptive Practices Exercised lease end purchase option. Despite the lease clearly stating the fees and amounts I would be responsible for Wallace increased the fees and Exercised lease end purchase option. Despite the lease clearly stating the fees and amounts I would be responsible for Wallace increased the fees and would not honor what was clearly spelled out in the lease agreement. Spoke to VW Credit and they said it was a dealer issue. I currently own 3 VW's and have owned others in the past. These are my last three and my last dealings with this or any other member of the Wallace Automotive Group. More

Wallace delivered! Thank you! Wallace was successful in getting VW to refund money for my mother's expensive repair that was previously not covered. Thanks for all your efforts and Wallace was successful in getting VW to refund money for my mother's expensive repair that was previously not covered. Thanks for all your efforts and excellent communications in resolving this problem! We are once again a very satisfied customer! More

TOOK ADVANTAGE OF a 75 YEAR OLD WOMEN!! DO NOT USE WALLACE!! I helped my 75 year old mother lease VW passat with a 36mo term. The car was covered under a bumper to bumper VW warranty for the term of the lease. I I helped my 75 year old mother lease VW passat with a 36mo term. The car was covered under a bumper to bumper VW warranty for the term of the lease. In 24 months the brake rotors needed replaced and they took advantage of my mother charging her $900.00 for the repairs that should have been covered under the B to B warranty. I found out about this after the fact, so I called the service manager, Jeff.in which he was very rude to deal with. He said that's too bad, and that's the way it is! I do not recommend dealing with the unfair and rude Wallace group of dealerships POOR SERVICE AND RUDE PEOPLE AND THEY TOOK ADVANTAGE OF a 75YEAR OLD WOMEN!! More

Put Way Too Much Oil in my Engine Went in for a basic oil change and assumed it would be done properly. When my car was ready, I didn't check the oil level before leaving the dealersh Went in for a basic oil change and assumed it would be done properly. When my car was ready, I didn't check the oil level before leaving the dealership. Weeks later, after a 400 mile road trip, I checked the oil and discovered that the oil level was way above the Max mark on the dip stick. I carefully checked it 3 times -- wiping the dipstick before each check. I estimate that there was 1 quart too much oil in my engine. As everyone knows, too much oil in the engine can damage seals and oil pumps. I took my car to Jiffy Lube and they drained the oil to the proper level free of charge. If Wallace VW cannot perform a simple oil change properly, I would be concerned with any type of complex engine repair or vehicle service issue. I cannot recommend Wallace VW service. More

If you are looking for a VW go to Wallace VW in Stuart FL If you are looking for a VW go to Wallace VW in Stuart FL and see John B in internet sales YOU WILL NOT BE DISAPPOINTED. My wife and I were looking If you are looking for a VW go to Wallace VW in Stuart FL and see John B in internet sales YOU WILL NOT BE DISAPPOINTED. My wife and I were looking to get out of our current car that had 7k negative equity, after working with Jon B via e-mail he found a way to get us out of our current car. He told me that the VW CC Sport had a 5K rebate so this would be a good way to get rid of our negative equity and we agreed. We went to the dealership and met up with Jon B he showed us the car and we could not have been happier with the looks, style and the features this car had and best of all it now seats 5. If you are looking to have a pleasant car buying experience make sure you go see Jon B at Wallace VW in Stuart. THIS IS HOW THE OTHER GUY WORKS!!! If you are looking to buy a Toyota do yourself a favor DO Not buy from Bev Smith Toyota!!! My wife and I went there to buy a 2011 Toyota Prius after going back and forth for 2 hours we were told they could not do the deal. Then the next day I get 3 calls from the sales manager asking if I bump up my down payment from 1K to 1.6K they could do a deal , I agreed as we are on our way to the dealership we get a call and was told that finance or someone had messed up and they could not do the deal. Two days later I get a call telling me they have worked it out and could do the deal, I told them that if they had they not played games they would have sold a car that day More

Went to the dealer looking for an affordable car with good mileage and still somewhat sporty. I chose the Jetta TDI. great mileage and still very fun to drive. I called around to find out the prices to s good mileage and still somewhat sporty. I chose the Jetta TDI. great mileage and still very fun to drive. I called around to find out the prices to see what I should try and work with. The cheapest I found for the same exact vehicle was 23300. I told the sales person that I would like to buy from them and asked if they could beat the price. He assured me multiple times that they would. After 3 days of waiting on financing it came to negotiate price. They opened with 23995, not the 23300 I wanted. I made an offer of 23000 and then was told that they couldn't do any better then 23850. When I said I could just go to the other dealer the sales person said" how do you know the vehicle is still there, this one is right here" I said I couldnt afford that price and had to leave. On my way out I said to the sales person to call me if they can come down on price. The sales manager behind him then said with a smart attitude " NO you call US" so I walked out and got the exact car I wanted for 23000. I highly recommend never using this dealer, they strung out the process and lied through their teeth multiple times. I even asked earlier in the process if there was any other cars like it but in a different color, they insisted not one in the state and that if I found one that the other dealer was lying. I found 2 myself and even test drove one. More