Wallace Volvo Cars

Our Experience at Wallace Volvo We originally went to Volvo of Tampa and ultimately ended up at Wallace Volvo.... This is how our Volvo of Tampa experience went….. When we walked in We originally went to Volvo of Tampa and ultimately ended up at Wallace Volvo.... This is how our Volvo of Tampa experience went….. When we walked in the door, three people looked directly at us and we stood in the lobby for about 5 minutes before anyone approached us to see if they could help. I am a very understanding person and had any of these people had clients with them I would understand the wait, but they didn’t. They pretended as if we didn’t exist so we walked over to the XC90 in the show room and began looking at the vehicle. Eventually, a sales associate approached us, looked us both up and down and then asked if he could help us. Yes, we both were in jeans and off that day so we didn’t come dressed in our Sunday best. Yes, we are both young, I am 28 and my girlfriend is 32, however we are both professional adults who were writing a check for the vehicle. We would have thought this would have been a smoother process since there was no financing to negotiate. We asked about their inventory and if they had a 2016 XC90 in Onyx black with charcoal interior. We also explained we wanted the momentum with the momentum plus package, vision package, homelink and apple play. The associate did not write down our request and said he would see if he had it. I was advised that Volvo of Clearwater (Volvo of Tampa’s sister store) had it and that Volvo of Tampa could get the vehicle. Great, we both thought. I requested for the associate to show us a vehicle that had the same features and if we could do a test drive. You would have thought I just asked someone to show me the inside of the White House by how this sales associate acted. It was very apparent that we were “bothering him”. We did not walk out because we wanted to test drive a vehicle that had the same features before we had it brought over from Volvo of Clearwater. During the test drive, the sales associate did not explain many of the vehicles features and I had to ask questions about every feature in the vehicle to get an answer. His response was always very short and lacked detail. A consumer would expect someone to show them the features of the vehicle at least. After we got back to the dealership from the test drive, we were escorted to the used car side of the lot. We didn’t want a used car, but apparently, the sales associate thought it would be more in our “price range”. At no time, had we discussed prices or how we were paying for the vehicle, he made this assumption by how we looked I guess. We advised we were not interested in a used vehicle and that we wanted the new 2016 with the upgraded wheels (5 spoke matte wheels). The sales associate replied “those are $750 more”. We replied, “we realize that, but we want them”. I guess he thought we wouldn’t be able to afford the $750. At this time, we walked back into the show room and I requested that we talk numbers. I had already done pricing research and had a written quote in hand (with a vin #) of a vehicle in Stuart, FL from Wallace Volvo that was the best price I had been able to find. It was the exact same vehicle Volvo of Tampa was going to get from Volvo of Clearwater. I let the sales associate go talk to his manager and they came back with a quote significantly higher than the one I had from Wallace Volvo ($5,000 difference). I showed the sales associate the quote (out the door price) from Wallace Volvo and the sales associate stood up and walked to his managers office. After a few minutes, the manager and sales associate came back to the table where we were sitting and the manager stated, “we don’t like to lose money on our cars, there is no way you are going to get that car for that price”. He then stated, “that car must be a demo or used vehicle”. I assured him it wasn’t and we stood up, shook their hands and left. Also, it should be noted, Ferman Volvo in Tarpon was very polite but they didn’t have the vehicle in stock that we wanted. The next day, we drove to Wallace Volvo in Stuart, Florida. Wallace’s sales manager, Dirk and sales associate, Sean were awesome. We were treated very well and ended up with the vehicle for the exact price Dirk quoted me in writing. There were no games, no belittling and no false representations of the vehicle. The vehicle even had the protection package on it that the Volvo of Tampa / Volvo of Clearwater vehicle didn’t have! The vehicle was not a demo and wasn’t used like Volvo of Tampa assured me it would be. The vehicle had 19 miles on it when we walked out the door. We happily wrote Wallace Volvo a check, shook their hands and drive home with our vehicle. Also, Dirk spent over an hour explaining every feature on the vehicle prior to us leaving. I know that everyone has different experiences at car dealerships, however, I have never been treated as poorly as I was at Volvo of Tampa in my life. The way we were treated was that we didn’t appear that we could “afford” the vehicle we were purchasing. It also should be noted, Volvo of Clearwater was also not able to come close to the Wallace Volvo quote. Volvo of Clearwater was $4,000 higher than Wallace Volvo and stated, “we just can’t discount these cars”. It should also be noted, Volvo of Clearwater was not discourteous, they just couldn’t match the quote from Wallace Volvo. If you are looking for a Volvo, look at Wallace Volvo. It was a great experience and no one could even come close to their pricing. It was well worth the drive. Everyone treated us well and we love our new Volvo XC90!!!!! THANKS AGAIN DIRK AND SEAN! More

Don't believe a word they say unless you see it in print first and get a copy. Also dont look for support from Management. Lying is obviously the norm at this place. They told me to drive in and they w first and get a copy. Also dont look for support from Management. Lying is obviously the norm at this place. They told me to drive in and they would sell me a car for a fixed amount with a detailed spec. When I arrived suddenly the spec changed and they denied saying it even though I wrote down the salesman's detailing of the spec to me over the phone. Obviously they though having driven all that way I would just accept things - but I don't like be taken for a fool. More