Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Walls Ford

Salisbury, MA

Overview
Employees
Reviews
Vehicles
4.9
963 Reviews
We are a family owned and operated business with 4 Walls actively involved every day. Our lot is packed with Bronco, Bronco Sport, Mach-E, Escape, F150, Superduty, F250, F350, Explorer, Edge, and Transit Connect. Our Automotive Service Department works with all makes and models. Plus, the majority of our Used vehicles (all makes and models) are Certified. And, thanks to our Parts Department, Ford Parts are delivered fast!
Contact Dealership
View Awards

2 Merrill St

Salisbury, MA

01952

Directions

By Type

Showing 963 reviews

November 04, 2020

Always a great experience at Wall's. Recently purchased a new vehicle from Rick, who was a great salesperson, and Dave, the sales manager. I also bring an older Ford to Wall's for service and have had gre More

by Custom500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Friedman, Derek Roy, Rick Burgie
Report | Print
Nov 04, 2020 -

Walls Ford responded

As a family owned and operated dealership we appreciate you taking the time to share your experiences at Wall's Ford. The team works hard to provide great customer service and appreciates hearing their hard work does not go unnoticed. We look forward to continuing to serve all your automotive needs for many years to come! Thanks again!

October 31, 2020

Smooth and easy transition out of my lease and into a used vehicle. Joe was very knowledgeable and walked me through each step of the process. More

by Dan.Luis.ortiz
Recommend Dealer
Yes
Employees Worked With
Joe Crescitelli
Report | Print
October 27, 2020

Steve was great and even offered me a loaner figuring the vehicle would not be ready for a few days. Made the process easy while the warranty did not. Thankful for Steve at walls! More

by alia.softball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2020 -

Walls Ford responded

Thanks so much for taking time to leave us a review - we appreciate it! So good to hear that Steve took such good care of you. The team at Wall's Ford strives to convey the family atmosphere, so we’re really happy to have helped! We look forward to serving you for many years to come!

October 27, 2020

Always have good experience with Sean and Wall's Ford service!Car broke down Saturday morning and was back driving my car by 2:30 that afternoon. More

by seanocv3
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Report | Print
Nov 04, 2020 -

Walls Ford responded

Thank you, Sean!. Sean, Steven, and Derek all work hard to provide great customer service. Thank you for taking the time to let them know their work does not go unnoticed. Thank you for your continued patronage - we look forward to serving you for many more years!

October 26, 2020

My experience at Wall Fors was great. Working with Mike made it much easier to make my decision about purchasing the new truck. Thank you More

by Msielicki1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Nocifora
Report | Print
Oct 27, 2020 -

Walls Ford responded

Thank you for taking the time to share your experience. The team at Wall's Ford works hard to make customer's experiences as easy and stress free as possible. It sounds like Mike achieved that with you! We look forward to continue serving your automotive needs for many years to come.

October 23, 2020

Car was fixed right the first time. Dropped it off and got the call back later that afternoon. All went well, no complaints at all. More

by dale-kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2020 -

Walls Ford responded

Thank you Dale! We appreciate you sharing your experience, and look forward to serving you for many years to come!

October 22, 2020

This place is amazing. They listen to you and work with you to get you what you want. Jack was awesome to work with. This is my new Ford dealership... More

by Amandio47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Simko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2020 -

Walls Ford responded

Thank you for making the trip up for your purchase! We couldn’t be happier that Jack provided you with a great car buying experience - He's a true asset and we are lucky to have him on the Wall's Ford team! We hope you're enjoying your new truck, please come back to visit anytime!

October 21, 2020

Same as always, very fast and efficient. Dropped off truck the evening before and it was ready early the next morning. Also like the cappuccino machine in the lobby. More

by top96bravo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2020 -

Walls Ford responded

Thank you for your review! Glad you got to enjoy one of the hot drinks before you left! We look forward to continuing to provide you with fast and efficient service for many more years to come!

October 18, 2020

I had my car in for service. How many miles does it take for a test drive? My car was driven 25 miles. I wanted to know why. I have a dash cam in the car. When I went to see where my car had been driven to. More

by markchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric
Report | Print
Oct 19, 2020 -

Walls Ford responded

Mark, This is the same response you will see to your cars.com, Google, and yelp reviews. Technicians do not consent to being recorded. You did not ask, nor notify anyone here, about your recording - as Massachusetts law requires (Please see MA "two-party consent" law https://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations). In order to protect the technicians privacy, as well as trade secrets, the dash cam was unplugged during work and test drive; and replugged once we were done with your vehicle. Most of our customers appreciate that we take their vehicle for an extensive test drive to ensure the problem they were experiencing has been fixed. Once work on your Escape was completed, the technician took the vehicle for a test drive. As an additional measure for QR purposes, the Service Writer also took your Escape for a test drive.

October 15, 2020

This was my first visit, as I am transitioning from doing business with the now defunct Ipswich Ford. You were highly recommended by a friend from Gloucester. I was well pleased by my experience, and impre More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Report | Print
Oct 22, 2020 -

Walls Ford responded

Welcome to the Wall's Ford family, Ernie! Thank you for sharing your experience. We look forward to serving you for many years to come!

1
...
49
50
51
...
97