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Walls Ford - Service Center

Salisbury, MA

5.0
418 Reviews
Call Service Center (978) 462-6658

418 Reviews of Walls Ford - Service Center

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August 19, 2023

Always great service. I get update about future issues-this time new tires. Appointment made already. More

by AJARONCYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Walls Ford responded

Those reminders are so convenient! Several times I hadn't realized how much time had passed until the reminder comes I Thank you for your review!

Helpful
August 12, 2023

When I called for service because the Ford app told me my oil needed changing early than we planned , when I bought my car, Steve said no problem. On the day they took me in and was out fairly quickly. More

by Philip_zankowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 06, 2023

The service department is great. Always courteous and professional. I like how the owner walks and speaks with you. Old School customer service! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Simko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Walls Ford responded

Thank you for sharing your experience, George. We look forward to serving you for many years to come.

Helpful
August 04, 2023

Service department is outstanding brian Sean and Steve very professional. Will be back for sure More

by Joeturco1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Walls Ford responded

Thank you for your loyalty, and your review, Joe. We look forward to serving you for many years to come, and we'll do our best to continue delivering the high-quality experience you’ve come to expect.

Helpful
July 24, 2023

I did not have an appointment but when I got off work my car started giving me trouble I went from work to Walls Steve test drive my car and stated that it was not safe to drive he put me in a rental it was More

by Marycookie1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Walls Ford responded

Thank you, Mary, for the amazing review! The team at Wall's Ford works hard to provide top-notch customer service, and appreciates hearing their efforts do not go unnoticed.. We always enjoy seeing you, and look forward to serving you for many years to come.

Helpful
June 17, 2023

Always a great experience at Wall’s Ford! I wouldn’t take my car anywhere else! More

by Nspinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
June 16, 2023

Been taking my cars here for years. One of the very few dealerships I trust! More

by Chris Angelini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2023 -

Walls Ford responded

Thank you for everything, Chris - your trust, being a long time customer, and for sharing your experience! As a small family owned and operated business, we all work hard to provide exceptional customer service, and appreciate hearing that does not go unnoticed. We look forward to serving you for many more years to come.

Helpful
June 09, 2023

Several warning lights came on, and Wall's was able to fix the problem quickly when I came in without an appointment. More

by HondaNewCar2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2023 -

Walls Ford responded

Glad we could help! Thank you fro taking the time to share your experience. We look forward t serving you for many years to come!

Helpful
June 02, 2023

like the dealership and service department. They did a good job with my last service and also extended me the use of a loaner vehicle More

by johnalmeida150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2023 -

Walls Ford responded

Thank you for sharing your experience, John. Wr look forward to serving you for many years to come!

Helpful
June 02, 2023

Wall’s Ford is unmatched in its customer care. The team does great work, is always accommodating and is a terrific repair shop - showing great representation of Ford Motor Co. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2023 -

Walls Ford responded

Thank you for taking the time to leave us a review, GR. It’s so encouraging to hear back from happy customers! We look forward to providing you with top notch service for many years to come!

Helpful
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