Wally Edgar Chevrolet, Inc

We would not recommend Wally Edgar Chevrolet after what we feel was a total mishandling of our vehicle situation. We brought our 2023 Chevrolet Equinox, with approximately 36,500 miles, to Wally Edgar C we feel was a total mishandling of our vehicle situation. We brought our 2023 Chevrolet Equinox, with approximately 36,500 miles, to Wally Edgar Chevrolet after a check engine light appeared. After five days, the dealership provided a quote of $1,391.81 to repair a charge air cooler. When we requested additional details, we discovered that the quote included a $220 optional cleaning service. During the verbal estimate, this was not identified as an add-on service. This immediately raised concerns about transparency. We asked about warranty coverage, as we believed the repair might fall under the powertrain warranty. The dealership stated that it did not, but would not provide any diagnostic details beyond saying the component was “inoperable.” They refused to provide test results, repair order notes, or confirmation that relevant GM service bulletins had been reviewed. When we contacted GM Support, the representative expressed surprise that the dealership would not provide this information. The representative also indicated that the repair should fall under the emissions warranty and mentioned a GM Technical Bulletin, PIP5927B, that addresses issues which may lead to charge air cooler failure. Despite several follow-up emails and requests, including outreach from GM Support, that documentation was not provided prior to authorizing the repair. The warranty manual explicitly lists the Charge Air Cooler and turbocharger assembly as covered components. Even so, the dealership maintained its position and did not provide supporting documentation to either GM or to us explaining the basis for denying coverage. Eventually, because we needed the vehicle returned, we authorized the repair. During the process, we were informed that the part was on national backorder and were told we would receive updates regarding availability. No updates were provided. After reaching out approximately one week later, we learned that the part had already arrived and that the repair was underway. Timely communication would have directly impacted our transportation planning and related expenses. Once the repair was completed, the final invoice included detailed diagnostic codes, specific failure descriptions, and reference to the applicable bulletin. This was precisely the information we had repeatedly requested before authorizing the repair. Providing that documentation earlier would have prevented unnecessary escalation and delay. Although the technical repair itself appears to have been performed correctly, the overall process was marked by a lack of proactive communication and transparency regarding both the diagnostic findings and the warranty determination. When we emailed questions, we received multiple phone calls without voicemails being left, which made it difficult to maintain clear documentation of communication. Clarity was obtained only after external escalation. While the vehicle has now been repaired, the handling of the situation significantly undermined our confidence in the dealership’s transparency, accountability, and customer communication standards. More

One month call back, poor sales from Nick Bennett uses d sales mananager,no call real pros sales mananager,no call real pros More

Terrible. I'm a long time GM employee who has purchased scores of vehicles from numerous dealerships, and always had a good experience. This is the worst deale I'm a long time GM employee who has purchased scores of vehicles from numerous dealerships, and always had a good experience. This is the worst dealership I have ever worked with. They have deceptive business practices, they will lie to your face and they also made unauthorized charges to my credit card. I will be taking legal action if my account is not credited soon. If you value your time and money stay far away from this place. They are the poster child of why manufacturers are going away from the dealership model. Dealerships that do business like this will be dinosaurs in the near future. More

I did not go in the shop to see them but will like to see them next week if somebody will call me on Monday. I like how they responded to my inquiry on Chevy Suburban 2021. them next week if somebody will call me on Monday. I like how they responded to my inquiry on Chevy Suburban 2021. More

This dealership has a value your trade option on their website like most do nowadays. When you click on it, it takes you to KBB to get you trade value. Then they offered me 4,900 less than what KBB said m website like most do nowadays. When you click on it, it takes you to KBB to get you trade value. Then they offered me 4,900 less than what KBB said my truck was worth just because of a small fender bender with a deer that’s on the carfax. Just typical way dealerships try to screw the customer. More

Very disappointed. Three different lease attempts over the year and was treated like an inconvenience. Poor customer service. Won’t bother coming back. Lost a GM family the year and was treated like an inconvenience. Poor customer service. Won’t bother coming back. Lost a GM family More